Valerie Knapp_dpp5c6 Expert

Hi @Rahul Sharma , welcome to the community and thanks for your question. Have you thought about using a dashboard for this? They have already some built in gadgets to see a summary of how a number of projects are going from a high level, like this gadget, Projects - Here you can specify a number of projects, at what level…

Hi @venkatesh_rajput , thanks for your question. Structure provide some information about how to add / use color in the structures here - Wiki Markup in Formula Columns (almworks.com). I would say if, after reading this, you are still in doubt, please open up a ticket with ALM Works directly. In my past experience, they…

Hi @Andrea Meroni , welcome to the community and thanks for your question. I also have the same when you view the Epics in the list, where you see the code and not the colour- I don't know why this is. I found a ticket which is not for the same problem, but is related to Epic colors, so I think the support is not…

Hi @claire , thanks for your question. It's not currently possible to create multiple types of sub-tasks in team-managed projects. Here is the suggestion to change that, [JSWCLOUD-20901] Allow the creation of Multiple Sub-task issue types in Team Managed projects - Create and track feature requests for Atlassian products.,…

Hi @Graham Boreham , thanks for your response. You can write this type of query in any hosting of Jira, cloud / server / data center, and the filter subscription function is also available in any of the hostings. The created and resolved dates are system fields and so these should also be migrated and maintained. If, for…

Hi @Marco Gongora , welcome to the community and thanks for your question. It sounds like your permissions have changed. Please can you check you still have the global permission to make bulk changes? Otherwise, you should be able to do this as a Jira product admin, again, unless your permission / system access has…

Hi @Graham Boreham , welcome to the community and thanks for your question. I think if you are interested in the elapsed time from when a Jira issue is opened to when it is closed, this should be a relatively straightforward query in the Jira query language, JQL. You can request a query be written in JQL, for the project,…

Hi @Berat Altunhan , thanks for your question. I have understood you want to prevent some people from being able to create certain types of issues in your project. My suggestion is this - you could create a new project, and then use automation when an issue in the original / source project gets to a certain point, or meets…

Hi @Daniel Vaksin , thanks for your patience. Please can you check this setting - Permissions required for Jira Cloud automation rules | Cloud automation Cloud | Atlassian Support Is it possible that someone has modified the permissions for this user or for Project Admins in general in your instance? Cheers

Hi @Vishal Biyani , thanks for your question. Do you know approximately when the Component was created? If so, you can check the audit log, which should be available at https://yourjira.atlassian.net/auditing/view There is a text search box at the top of the page, so you can even search by the name of the Component. I hope…

Hi @Daniel Vaksin , thanks for your message and sorry to hear it didn't work. Please can you share what you are seeing? I don't manage to replicate this issue.

Hi @Geethu , welcome to the community and thanks for your question. I have understood you want to add custom fields you created to the Jira Service Management portal for some of your projects. You should be able to do this by adding the fields to the different request type forms like this - You can even pre-populate some…

Hi @mega , welcome to the community and thanks for your question. There sure is! You can type, Sprint in ( and these options should pop up - and then, after you close the brackets, you could also further specify the project, issue states, whatever you need. Hope this helps. Cheers

Hi @Maria Elena Montúfar Christensen , welcome to the community and thanks for your question. I have understood you want to manage the tasks for your team which can come from different projects. Is that correct? If so, I think you could do this by amending the filter query for the board where you are working. A board can…

Hi @Daniel Vaksin , welcome to the community and thanks for your question. Please can you check this box on the rule and let us know what option is selected? I know it is a little, 'have you tried turning it off and on again' but you could try to modify who can edit, save, and then put it back to test if she manages to…

Hi @tessa , welcome to the community and thanks for your question. You could create an automation with the trigger for when the issue is created and then use an action to transition it to the status you want. You could also just modify the workflow and then the board column mappings if you don't want to use the status of…

Hi @ADM Amar Msaid , thanks for your question. I have understood you want an automation to substitute the reporter of an issue with another user. The choices for who you can substitute with the reporter in the cloud are quite limited, as you can't just insert a username. You can either COPY the reporter from another person…

Hi @Chris Quantrell , welcome to the community and thanks for your question. I have understood that you want to populate some other values in an issue that are based off of an attribute of the ticket. I have an example of an automation rule I have implemented for a customer that I think might help you. Please take a look -…

Hi @Vaibhav Raj , welcome to the community and thanks for your question. If you go into the project settings for the project, then the Customer notifications tab, this is where the list of emails specific to the Jira Service Management project are stored. Please check this setting, inside the email notification for,…

Hi @Lena Sargsyan , thanks for your question. Typically Jira issues only have a value in the resolution field when they are closed. So that is reflects how they got to be closed, if it was resolved, or something like won't do, and so on. You can add to the list of Resolutions from the System settings menu, Issues, and…

Hi @Girijya Waldode , thanks for your question. I have understood you re trying to add JSM to your MS Teams. For me, if I go from the Channels section, like this, and click on Chat Then here, I choose Teams Which then tries to open Teams to install Halp. Here, I clicked on 'Apri' / 'Open' in English, instead of downloading…

Hi @Jeff Murray , thanks for your message. You are saying in this screen - that you only see Properties, and not any of the other options? Please can you check / confirm if this a team-managed or a company-managed project? I just learned that this configuration is not possible in a team-managed project - Solved: Cannot add…

Hi @Dimitar Karamanov , thanks for your message. While I am happy to help guide you in general, the commitment to write a step-by-step guide is beyond what I’m willing to contribute in my free time here. I’d suggest to wait either for someone else to chime in or get help from an Atlassian Solution partner. You can find a…

Hi @Jim Stewart , welcome to the community and thanks for your question. I just checked and it seems it is the case with a free plan you can neither edit or add a new permission scheme to a project, which is where you would need to control this access, by granting the Browse Project permission to the people you want to be…

Hi @Dimitar Karamanov , thanks for your message. You will need to select the transition where you want to add the screen. In the workflow I used in the example, all of the transitions are global transitions. What this means is that you can always go from any status to any other status. This isn't necessarily typical as…

Hi @Dimitar Karamanov , welcome to the community and thanks for your question. You can implement this requirement using a screen and a project workflow validator. What you need to do first, is create a screen. This is what we will use as a pop-up to block people transitioning the issue unless they log their work. It can be…

Hi @geethanjali sj , thanks for your question. Yes, it should be possible for your to customize the emails sent to customers here - Here. you can either create Templates or edit the messages for which you want to insert a logo, or change the wording - I hope this helps you. Cheers

Hi @Bernhard Gschwandtner , welcome to the community and thanks for your question. You can see from the organization level to which groups and products users have access - The roles, however, are defined at the product level. So, in this case, if you wanted to see what access this user has in Jira specifically, you would…

Hi @Ravid , thanks for your question. A quick search uncovered these articles, but I didn't really find a nice infographic for this. I agree it would be useful so I would encourage others to keep looking and posting responses to this question. New User Roles - BrewBrew (expium.com) Centralized user management for Atlassian…

Hi again @Jimmy Trivedi , I just saw this post on LinkedIn. Maybe it will help you - https://www.linkedin.com/posts/apwide_jira-atlassian-workflow-activity-7042041213369118721-kGmN?utm_source=share&utm_medium=member_desktop