Valerie Knapp_dpp5c6 Expert

My apologies @Ken Loh , you are correct. You can slightly change the view but only between what seems to be called, 'Human-readable' and not. If you hit '.' on the keyboard and type, 'SLA', you arrive at these advanced settings for the whole instance, but I am not sure this will help / is what you're looking for. There are…

Hi @Ken Loh , thanks for your question. If I have understood correctly, you are asking to change how the SLA is shown within the ticket. If you go into the Project settings, SLA, you can choose between these two formats - It looks like you have the view set to Time centric, and therefore you should be able to change over…

Hi @Tony Parsons , thanks for your response. I don't think it will be possible to use an automation from a team-managed project to create in a company-managed project. This is why you are not able to find the custom field created in the team-managed project when you are writing the rule. Custom fields created in…

Hi @Tony Parsons , thanks for your reply. Please can you confirm that these are all company-managed projects? If they are team-managed, I don't think you will be able to create an automation based on a custom field in a team-managed project.

Hi @alexander.cartlidge , thanks for your question. To get the smart value for the custom field issue rank, I checked first in the Issue menu, Custom fields, to get the custom field ID for Rank. Then, I followed these instructions to see the value in the individual issue - Find the smart value for a field | Cloud…

Hi @Team Varolio , welcome to the community and thanks for your question. The issue type hierarchy is configured at the Jira system settings level, issue menu. Upcoming - Rename ‘epics’ in your company-managed projects (atlassian.com) You can read more about how to manage these settings here ^. I hope this helps but if…

Hi @Tony Parsons , thanks for your question. I have understood that you want an automation to clone an issue into the project where it will be worked on using the value from a custom field, Team. Please take a look at this rule from the Automation library -…

Hi @Maximilian Floß , thanks for your question. If you go into the automation rule and then the audit log, you should be able to see a record of any recent changes. and then, in the action, Send email, you can click on More options to specify the from address and the reply to, if you want one. Hope this helps. Cheers

Hi @Kasun Madurasinghe , welcome to the community and thanks for your question. Please can you clarify what you mean? If order to allow for users to log time / work in issues, you need to have Time Tracking enabled in the Jira instance. To check this, hit . on the keyboard and type Time Tracking, which will take you to the…

Hi @Pooja Chougule , thanks for your question. If you recently changed the workflow, please check the board settings for the project. It is likely you might need to update the columns and which statuses are shown where if you have modified the workflow. Hope this helps. Cheers

Hi @Raheem Gakou , welcome to the community and thanks for your question. Please check this question to see if it helps you, where someone from the Atlassian team is explaining email privacy in the cloud - User email visibility is set to public but still c... (atlassian.com) If not, please reply here with your feedback and…

Happy for you @Claas Babendererde

Hi @Alp Doğan Fidan , welcome to the Atlassian Community and thanks for your question. I would say, also after reading a few other similar questions, that this will be difficult to achieve with the standard Jira functionality. I don't think you indicated whether this was for self-hosted or cloud. That is to say, you…

Hi @Parachute Admin , thanks for your question. If I have understood your question correctly, you won't be able to add the same Category field from the team-managed project to the company-managed project. If you want to have a new field in the company-managed project, you need to create it first in the system settings,…

Hi @Claas Babendererde , thanks for your question. If you aren't getting a clear reason for why the automation isn't working, I typically also add an action putting the same calculation into the audit log - You could also put different variations of the calculation in here, to see how far you get before it fails for…

Hi @Nagarjuna Busireddypally , thanks for your question. Please can you share the rule and what you have so far? Even an anonymised version would be helpful. I usually find that there is some issue with the branching in this type of cases. If you share the rule, either I or someone else will try to help. Cheers

One of my earliest school memories is from Kindergarden. We were going through the alphabet and when we arrived at the letter V, my teacher asked something like, and whose name starts with a V? and I got super embarassed and went under the table!

Hi @mukhortova.kateryna , thanks for your question. Please can you clarify - 1) Are you trying to construct a filter query for the scope of a box, or to narrow down the results within another context? 2) Have you had success in the advanced issue search in Jira? to get the list of issues from a query, I mean? If you could…

Hi @Lara Solera Wizner , thanks for your reply. If it is a team-managed project, please get the person who created it to make sure you have the most permission possible, as team-managed projects have a different structure for how they work. For example, if the project has 'Limited' access, you could see the issues but not…

Hi @Bernard Clowes , thanks for your response. As I said, I think for free, you will struggle to find anything that compares to MS Project. The closest you can get in Jira are paid solutions like BigPicture or Structure. Cheers

Hi @Bernard Clowes , thanks for your question. For free, or already included if you have Jira Software in the cloud, you could try the Timeline view in Jira Work Management. To be clear, it is not the same tool as Microsoft Project. However, you can view Jira data in a calendar format. You can have work breakdown structure…

Hi @Andriy Sushko , welcome to the community and thanks for your question. I have recommended this app before, Projectrak - Take control of your projects in Jira | Atlassian Marketplace, for a customer with a similar use case. Otherwise, with something like BigPicture, you can also get a view of the different projects in a…

Also, this is a good page to bookmark, just in case there is a wider problem in Atlassian - Atlassian Status

Hi @Lara Solera Wizner , welcome to the community and thanks for your question. Have you also tried in another broswer? Sometimes this can also help. Otherwise, can you check if there might be a permissions issue? Is this a team-managed or company-managed project? If you're still stuck, please reply and either I or someone…

Hi @Kazuhiro_Yaguchi , thanks for your question and welcome to the community. Depending on how the custom field for the system is configured, you can just exclude it from your query by adding to the end, (and system not in) So you would end up, in my example case, something like this - project = "Engineering Support" and…

Hi @Ravi Kumar RP , thanks for your reply. The way that JQL works is like this - if you don't have labels in Project1, for example, you would need a search more like this , where you say, I want to see all issues in Project1 project = PRO1 and only the issues from Project2 with the label ScrumTeam1. You need to write the…

HI @Ravi Kumar RP , welcome the community and thanks for your question. I would expect that expanding the filter query for the board would work., as you should be able to show issues from different projects. Please can you share the filter query in an anonymised format? Cheers

Hi @Suzanne Cranfield , thanks for your question. You should be able to use a validator to prevent the transition if there is no attachment. The validator I would use is this one - It doesn't explicitly say you are checking for attachments but you will note in the field attachment is available in the options - Here, you…

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Hi @Rahul Sharma , thanks for your reply. Ok, for the JQL, I recorded you a short video which I hope will help you get started. Basically, also Atlassian recommend that when you are getting started writing queries to use first the basic query, where you can choose from the drop-downs. Then, you can switch to advanced to…