Valerie Knapp_dpp5c6 Expert

Hi @[deleted] , thanks for your question. Please can you give an example of what you hope to achieve? It should be possible with automation, for example, on the creation of an issue to transform a custom field value entered by a user into another custom field value. I always recommend that people take a look at the Jira…

Hi @Stuart Wan , thanks for your question. I was able to replicate this error in my instance - In my case, I see the option to restore access to this user. Are you in the Directory / User section or in the Managed accounts section? I also had to, on this page, remove the filter for active users in order to see the…

Hi @Thierry Bouvet , thanks for your question. Is this a plan inside of a project? If so, please check the board configuration settings here - that the child-level issue scheduling is enabled, the second option here ^ Does this help at all?

Hi @Prakash Naik , welcome to the Atlassian Community and thanks for your question! Please can you show a screenshot of the error? Please anonymise any sensitive information about your context. Alternatively, (or at the same time) you can open a ticket with the vendor, who should be able to help - Structure by Tempo - Jira…

Hey @Amanda Barber , thanks for this topic. Not a favourite of mine because it was EXTREMELY uncomfortable to move around in, but a legendary costume from my childhood was this - Supposedly I had asked to be a box of cat food for Halloween and so it was! My dad did a great job, just that the box scraped the top of my…

Hi @Neeraj Prasad Dev , thanks for your question. If you navigate to the Confluence settings and then to Global Permissions, like this You should be able to disable Public links like this. I hope this helps but if not, please give us your feedback and either I or someone else will try to help you. Cheers

Hi @Goriya_ Zeel , welcome to the Atlassian Community and thanks for your question! If these are configured as chart macros, it might be that the data they refer to has been changed or moved - Insert the chart macro | Confluence Cloud | Atlassian Support Please can you verify if the data in the page has been modified?

Hi @SuniRam S , please check the project permissions. In order to be able to assign work to people, they need to have the 'Assignable user' permission and the person doing the assigning needs to have 'Assign issue' permission in each project / each project permission scheme.

Hi @Kai , thanks for your reply. Yes, so at the level of the help center / the collection of service desks, you can change the colour and add a logo, but in the individual service desks, you can't do very much without an app, apart from have a logo which is specific to the service desk.

Hi @Kai , thanks for your question. Please can I clarify, you want to obtain a different portal for each customer, even though they are using the same service desk project in Jira? If you have a situation like this one, with different service desks for different purposes, you can customize somewhat the look and feel, like…

Hi @daniel ben zaken , I don't think this will be possible without an app. Explore apps for Atlassian products | Atlassian Marketplace If you do a search, there are a few options, and if you just need to do an analysis, probably you can just use the free trial for a month. Hope this helps.

Hi @Hung Tran , as far as I know, the Atlassian Associate doesn't count. You can open a ticket here , https://support.atlassian.com/contact/#/?inquiry_category=training&reason=certification to clarify this with the certification team. Cheers

Hi @Priyanka , thanks for your reply. Here is some documentation with a step-by-step guide for how to achieve some of these things - How to prompt a required field when transitioning the status of an issue | Jira | Atlassian Documentation Prevent specific users from executing workflow transitions in Jira | Jira | Atlassian…

Hi @Sarah Isaacs , please can you update us on the outcome of this? Did you end up opening a ticket with Atlassian or getting this resolved? Thanks

Hi @Priyanka , welcome to the Atlassian Community and thanks for your question! The answer to your question is - it depends! Please can you briefly explain or show the workflow you want to customize? What is it that you want to achieve? For example, you can add transition screens with custom fields on them that ask for…

Hi @Hung Tran , welcome to the Atlassian Community and thanks for your question! This website, Get certified with Atlassian : Atlassian, about getting certified, has a link to the list of certifications that count at the moment (the ones that have been retired, for example, are not present) Professional Certifications :…

Hi @daniel ben zaken , thanks for your question. You can use the Spaces List macro to display all the spaces in your instance - Insert the spaces list macro | Confluence Cloud | Atlassian Support But, with this, you don't see the permisisons, just like this - Would this meet your requirement? You can also configure the…

Hi @Kate Cook , welcome to the Atlassian Community and thanks for your question! I always recommend that people check out the Jira automation template library. It is a free resource with a bunch of worked examples for automations. Normally you can find something that is relatively close to where you want to get to and then…

Hi @MURUGESH S , thanks for your question. Please review an example automation rule for how to set the date - Jira automation template library | Atlassian Observe here that you need to point at one date, so in this case, now / today and then perform the operation of adding or subtracting days - Jira smart values -…

Hi @Sarah Isaacs , I can't speak for @Bill Sheboy , but it seems to me that you might need a live call with someone to look into this with you. I have got this rule to work, even in a team-managed project. I don't manage anymore to replicate the issue you are having. I am sorry but I don't know if there is much more I can…

Hi @Sarah Isaacs , the audit log is saying that the issue that triggered the rule passed the first condition, so had the summary text, but didn't pass the second one, so it wasn't a task issue type, therefore no action was performed. 

Hi @Sarah Isaacs , thanks for your message. Ok, the error message is advising to use separate instances of the the 'issue fields condition'. I tried, like this, with three separate conditions - And it works correctly for me. Please can you try this?

Hi @Sarah Isaacs , thanks for your reply. It would seem from the error messages that the automation rule doesn't manage to parse correctly the issue type in () statement, please can you replace it with the issue type = Second, please can you try in this part to replace the custom Subtask of 'production stage' to be just a…

Hi @Sarah Isaacs , no worries at all. I think I got it to work anyway. It just explains why we were seeing different errors. Ok, I got the same message you were receiving when I changed the rule to be in a team-managed project. I just modified the rule a little bit and now it works for me. Basically, because you can create…

Hi @Sarah Isaacs , please can you confirm if this is a team-managed project? If so, this could explain perhaps why the rule is behaving differently in your setup than in mine and why I wasn't able to reproduce the same error. Let me try to implement my rule in a team-managed project and see if I can get it working.

Hi @Sarah Isaacs , please can you share what kind of issue the AUST-35465 is? I am testing in my instance and I see the rule working - Where the SKPA-17 is this issue. So, I created the Story with the summary that should call the rule and for the first transition, I triggered the action, to create the Subtask, but when I…

Hi @Dmitriy Onyshchuk , you can configure, using the screen configuration of the project, to show different fields for different actions as they relate to an issue. For example, you could, if you wanted, have a create screen that just has the bare minimum of information, let's say, just the summary. Then, you could have an…

Hi @Dmitriy Onyshchuk , welcome to the Atlassian Community and thanks for your question! Please can I ask you for more detail for this use case? You would like to have a situation where it is possible to enter and store a value for Story Points, but that the value is not visible for some users? The simplest thing to do…

Do any of y'all have recommendations for a heated solution for a keyboard? As we start to get into the cooler months where I am, I often get really cold hands. I would appear to have Raynaud Syndrome . It had never previously occurred to me, but there exist like heated mousepads / mice / and I guess keyboards? Have any of…

Hi @Illas , if you go to admin.atlassian.com, you should see, depending on how long you have been in the cloud, either a section in the User Management area, like this, for JSM, to manage the portal-only customers- Or, if your organization is newer, you would need to go, always in admin.atlassian.com, from the Product…