Valerie Knapp_dpp5c6 Expert

Hi @shivani shirguppi , thanks for your question. Is this not the issue - Please can you get the Outgoing mail switched at the product level and see if that resolves the problem?

Hi @Usama , welcome to the community and thanks for your question. You can use a workflow condition for this, but what that achieves is just to hide the transition until the work log is completed. The problem with this approach is that it's not obvious to the end user why they can't put the issue in done.…

Hi @Kevin Uzomechine , thanks for your question. I would typically advise to evaluate apps for this kind of use case, as tables in Jira are not so simple to achieve or maintain. I have used both of these apps before - https://marketplace.atlassian.com/apps/1217571/table-grid-next-generation?hosting=cloud&tab=overview…

Hi @Raymart Cruz , thanks for your question. There are some small changes to make in the configuration you have here - Please check the AQL scope as the objectType of IT Assets from your other screenshot shows 0 items. Second, in the User interaction section, you have the configuration to search by the Serial Number. Here,…

Hi @Karin Reimertz , thanks for your response and for clarifying. I thought this was a service management project because of the tags in this question. I will remove them to indicate that this is a Jira Software project instead. For the actual issue, I have also tagged Atlassian support into this as this is likely a case…

Hi @snehalTusharNangare , apologies for the delay in replying. If you are asking if it is easier to migrate one server to another server / data center that already has Jira Software on it, this is something typically a consultant or an Atlassian Partner would be able to investigate and support you with.

Hi @Chiara Squilloni , Could it be this issue that @Trudy P Claspill mentioned - You could have a JQL search that returns a number of issues but if they haven't been updated, the automation wouldn't run.

Hi @snehalTusharNangare , thanks for your question. Here is the documentation for how to do a server to DC migration, https://confluence.atlassian.com/enterprise/migrate-from-server-to-data-center-953127136.html Depending on the complexity, you might want to consider using an Atlassian Partner, but there will be a cost for…

HI @Svetlin , thanks for your feedback. I know it is a silly question but please can you confirm you have this permission for the Team field - You can add the Team custom field to your projects in Jira products. You must have Browse users and groups permission in order to use the field To clarify, your desired behaviour is…

Hi @Chiara Squilloni , ok, thanks. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ In the destinari email field, have you tried including the curly brackets- {{issue.customfield_10088}} ^ like this? Another thing I often try is to have an action to log the value of something like…

Hi @Svetlin , thanks for your questions. 1) The 'Parent' field should indicate the parent issue. The fact that it appears in the Story makes sense to me because I would expect to find the issue key / link to the issue that is the Parent, normally an Epic. There is a configuration, depending on your cloud tier, where you…

Hi @Chiara Squilloni , thanks for your question. I was able to get something to work - Is there a reason you aren't using the ... to just do a copy from the specified field in the trigger issue, like this - Or did you try this already and it didn't work? Please give us your feedback and either I or someone else will try to…

Hi @Sirada Fongratanakul , welcome to the community and thanks for your question. Please can you give some more context to this question? When you refer to tickets and defects, are they the only issue types in the project? For example, if this is a JSM project, and you have other issue or request types, the other ID's are…

Hi @Karin Reimertz , welcome to the community and thanks for your question! Please can you clarify, B and C from your example are customers? where A is an agent? There are two sections in the project settings relating to customers - and this Please can you check, for example, that the customer notification is enabled for…

Hi @Madhuri Latha Bhumireddy , thanks for your question. I think a relatively simple solution would be an automation like this one, where you get a notification on Slack or an email when the field is updated. But, this solution would potentially create a lot of 'noise' if this field is being updated frequently in different…

Hi @Marco Chiarle , welcome to the community and thanks for your question. Please can you clarify which product this is for? Is it Trello or Jira? Would it be possible for you to show the automation rule that was working and stopped? Have you checked if there is anything in the audit log (if this is Jira)?

Hi @Mario GELES , thanks for your reply and sorry for the delay in getting back to you. I have tagged Atlassian in this ticket to see if they can give us a hand.

Hi @Ravee , thanks for your question. Are you using an app for this, like Comala? If so, you can check out their documentation for how to make changes to the approvals - https://appfire.atlassian.net/wiki/spaces/CDMC/overview If it is another app, you can check the marketplace for their documentation in the support tab…

Hi @Mario GELES , I found a similar ticket to yours, https://community.atlassian.com/t5/Jira-Software-questions/Custom-field-select-list-options-not-available-in-screens/qaq-p/2444776#:~:text=Go%20to%20Admin%20settings%20%2D%2D,the%20required%20projects%2Fissue%20types. They are suggesting this is some kind of bug. Please…

Hi @Niklas Malmberg , I got this to work Can you test / try something similar?

Hi @ahgeo , welcome to the community and thanks for your question. Please reach out to the vendor of BigPicture for this question- https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm?hosting=datacenter&tab=support I think the answer might be no, but worth checking with them. Hope this helps.…

Hi @Shajina B , welcome to the community and thanks for your question. You can find the documentation for this app in the marketplace - https://marketplace.atlassian.com/apps/1232448/ai-test-case-generator?hosting=cloud&tab=support https://bakeqa-dev.atlassian.net/wiki/spaces/Public/pages/9633793/Installation+Guide I hope…

Hi @Srujan Kumar , thanks for your question. I think this rule from the Automation Playground might be of help to you - https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/115381 Please test modifying this instead of issue type being an Epic, but the child issues, and then the branching would be…

Hi @Niklas Malmberg , thanks for your question. Have you tested switching on this possibility on your rules? So this ^ setting would allow for the rules to 'hear' and be called by triggers from other rules. Please give this a go and share your feedback. Cheers

Hi @thiagarajan.vasudevan , thanks for your question. It sounds like you need to review the number of users who have org admin permission. Someone who wants to be able to create spaces in Confluence just needs to have Confluence app user permission and then the create spaces permission in the application. In other words,…

Hi @Stella Schmidt , let me tag Atlassian into this ticket and see if they can offer another solution. Cheers

Hi @Stella Schmidt , thanks for your message. There is a new feature in beta in Confluence cloud to have databases in Confluence pages. Within that, I was able to make a table, for example, with a Jira issue key and custom fields, https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/ Perhaps with…

Hi @Stella Schmidt , welcome to the community and thanks for your question. Please can you clarify what you want this rule to do? In the page you have shown, there are technically 21 tasks, correct? So, when any one of the tasks gets a tick in it, this rule would run as it would count as a task being completed. Do you mean…

Hi @Mario GELES , thanks for your question. Please can you verify that your internal users have this global permission- As you said this was working before, I suspect they do have this permission, but if not, this could be the reason they are experiencing this problem. Cheers

Hi @Ivo Stoyanov , welcome to the community and thanks for your question. Unfortunately, in the cloud, not yet having a priority scheme at the project level, you wouldn't be able to change the priorities configuration for a single project. You could, however, make an automation for this, that sets the priority to low, when…