Valerie Knapp_dpp5c6 Expert

Hi @Arul A_ Joseph Raj , welcome to the Atlassian Community and thanks for your question! Please reach out to the vendor for helo with Structure. In my experience, they are super responsive and helpful…

Hi @Richard R Miller , welcome to the Atlassian Community and thanks for your question. You can have an synchronised integration between different cloud instances but you would need an app for this. Exalate is a populare one -…

Thanks for the clarification @Vara Prasad . Please open a ticket with the vendor here - https://support.smartbear.com/open-ticket/ Thanks

Hi @Kumari dvipa , thanks for your question. You should be able to find some worked examples for how to create this rule in the Automation Playground, like this one https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357059/25937333 Then, you will need to figure out how to reference the custom…

Hi @Mateja Leskovec , welcome to the Atlassian Community and thanks for your question. I have understood you want to obtain a view with Epics - Tasks -- Subtasks but you are seeing Subtasks in the board as 'Issues without Epics'. This is the expected behaviour as the Subtasks aren't connected directly to the Epic / have…

Hi @Rui Zhao , welcome to the Atlasian Community and thanks for your question. Please can you give us some more detail about what you are trying to do and when you encounter this problem? Thanks

Hi @Vara Prasad , thanks for your question. I don't see any attachment. Please can specify which app you are using for testing? Is it Xray or Zephyr or another one? If you are using an app, I would suggest for you to contact the vendor who should be able to help you. https://marketplace.atlassian.com/search?query=testing I…

Hi @Sergio Alonso , thanks for your question. Please can you clarify a few things? When you say you have created a playbook in structures? Do you mean with the app, Structure? I have understood your desired outcome is something like a board with different projects included and their issue hierarchy displayed in the board.…

Hi @Corinne Guibert , thanks for your question. This is a team-managed project you are showing, correct? The configuration to have different screens for different issue types and at different points in the issue lifecycle (creation, edit, view) is available only for company-managed projects. This is explained a little bit…

Hi @Pallabi Priyadarshni panda , welcome to the Atlassian Community and thanks for your question. Please open a support ticket with the vendor, https://marketplace.atlassian.com/apps/1213259/zephyr-scale-test-management-for-jira?hosting=cloud&tab=support , who should be able to help you. Cheers

Hi @siddiq mohammad , welcome to the Atlassian Community and thanks for your question. You should be able to use the Basic Issue Filter query editor to help you get the list of issues. If you go to the Issues tab from the menu bar and choose the option, 'View all issues' You should arrive here and you can simply add the…

Hi @koutarou ishibashi , thanks for the clarification. Do you have an Atlassian partner you are already working with? This sounds like a use case where consultancy would help you obtain this output.

Hi @Mike 1234 , welcome to the community and thanks for your question. Are you able to identify who the vendor is for the app? I would approach them for help with this. https://marketplace.atlassian.com/apps/207/latex-and-mathjax?hosting=datacenter&tab=support This app has support and the documentation available, which…

Hi @akatsouraki , welcome to the community and thanks for your question. For an error like this, I would typically encourage to open a support ticket with Atlassian directly so they can assist you directly in the instance with this issue. I am tagging them into this ticket for you. Cheers

You're welcome! Let us know if you need more help. :)

Hi @Zoran Malekovic , you could write a filter query like this parent in (SECOPS-93, SECOPS-90, SECOPS-86, SECOPS-67) ^ The issue keys in this query are all issues that have Subtasks Then, you can use the Two Dimensional Filter Statistics gadget, configured like this or with whatever data you want to show And you get this…

Hi @Luis Andino Rodriguez , thanks for your post. Please can you clarify, this is a screenshot from inside the app of Jira Mobile Connect? I am not sure what you are asking.

Hi @Kalyan Addenki , welcome to the Atlassian Community and thanks for your question. I think it is best directed at the vendor of Zephyr, SmartBear, you can contact them here - https://marketplace.atlassian.com/apps/1223977/jira-integration-zephyr-enterprise?hosting=datacenter&tab=support , to open a support ticket…

Hi @Sandklev, Kathleen , thanks for your question. If the test case is a Jira issue, yes, you should be able to re-assign it and then the changes should appear in both the Issue History and the Xray specific tab, if you are using Xray https://docs.getxray.app/display/XRAYCLOUD/Test If you aren't using Xray or I have…

Hi @Jesse Scott , ok, let me tag Atlassian support in as I think someone will need to take a look at your instance.

Hi @Jesse Scott , thanks for your question. Does this issue persist? I have understood you have this issue in the page editor. Have you tried / can you load the image after the page has been published?

Hi @Zoran Malekovic , welcome to the Atlassian Community and thanks for your question! Even though this isn't a very complex request, you would need an app to help you extend the functionality of the standard dashboard gadgets. This is one that I have recommended customers…

Hi @Crystal Rouse , thanks for your question. It will depend a bit on your use case. Something I have done before is to have a field on a transition screen in the workflow. Then, with the workflow conditions or validators, you can configure a situation where only users from a certain group can, for example, do a transition…

Hi @Niels Verbeeck , thanks for your question. If you are talking about a Jira Service Management project, you can specify a default issue type, but not the request type. Please can you check the configuration of the issue type scheme - If might be that in your case, the issue type of Task is mapped to the Request Type of…

Hey @JP Encarnacion , welcome to the Atlassian Community and thanks for your question. An outtage is reported here - https://confluence.status.atlassian.com/ Please follow the page for updates. Cheers

Hi @koutarou ishibashi , thanks for your question. Please can you explain what the objective of this automation is. What are you trying to achieve? https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table/ The Automation playground explains also how to reference lookup table values…

Hi @Alfonso Santos Hernández , welcome to the Atlassian Community and thanks for your question. I just googled this error and found this page - https://powerusers.microsoft.com/t5/Using-Connectors/Problems-using-Jira-V3/td-p/2324352 Please can you try out the workaround they are suggesting. You can share your feedback or…

Hi @John Fenger , thanks for your question. I am tagging in Atlassian support to help. Cheers

Hola @Víctor Hugo Ortega Tenorio , por favor, abra un ticket de soporte al vendedor - https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=support Gracias

Ok, I just tagged Atlassian in the ticket. They will reach out to help.