Valerie Knapp_dpp5c6 Expert

Hi @Rooon Tony , welcome to the Atlassian Community and thanks for your question. Please can you share a screen, anoymised is fine, of what you are trying to do? I don't understand enough to be able to help at this time. Thanks

Hi @Jenna Wilkinson , thanks for your feedback. Are you able to do the bulk change if you search for instead the Subtasks from the Filters -> View All Issues pathway? Or you don't manage in either case to be able bulk update?

Hi @Emilie Zawadzki , I have found the documentation for how to grant anonymous access to Jira but, as @Rebekka Heilmann _viadee_ and @Trudy P Claspill have confirmed, this is valid only for company-managed projects. So, if you want to render a project viewable and to create issues for users who are not logged-in / do not…

Hi @Emilie Zawadzki , thanks for your reply. This feature seems to be news to both myself and @Rebekka Heilmann _viadee_ ... Please give us some time to get informed about this and we will get back to you. Cheers

Hi @Jenna Wilkinson , welcome to the Atlassian Community and thanks for your question. Have you tried using the Permission helper? If you use the . keyboard shortcut in Jira, you should be able to find the Permission helper where you should be able to troubleshoot, for example, if you have enough permission in the specific…

Hi @Emilie Zawadzki , welcome to the Atlassian Community and thanks for your question. The project you are wanting to share is a team-managed one. This means that it has a customised configuration which applies only to that project. Where you have set the global permissions to be open, this doesn't impact a team-managed…

Hi @hanna.kalinowska , welcome to the Atlassian Community and thanks for your question. What is it that you want to see in the video tutorials? There is lots of material on https://university.atlassian.com/student/catalog or you can search on Youtube if there is something specific you want to learn. Hope this helps. Cheers

Hi @Selina Soo , thanks for your feedback. There is a trigger, for example, for when a Space is created So it depends on what you want to achieve. Have you tried searching in here, in the templates? or using the 'show me an example' button? These should assist you in formulating the way to ask automation to do what you…

Hi @Selina Soo , thanks for your feedback. The issue isn't the syntax, you will need to use a trigger that gives some indication for which Space name you want to show here, like one of these As it appears, you have a rule that is being triggered every 10 minutes. If you have a rule, instead, that is called when a Page is…

Hi @Selina Soo , welcome to the Atlassian Community and thanks for your question. Please can you post the rule you are running so we can see a bit better what you are trying to do? An anonymised version is fine. Cheers

Hi @Neeharika U , welcome to the Atlassian Community and thanks for your question. Normally, you need to add 'Time Tracking' to the screens of your project in order to be able to log work and then view the time spent. Please can you share an anonymised version of the screens you are using so we can give you a hand? Cheers

Hi @Swati_Mathapati , thanks for your question. Please check out the documentation here - https://confluence.atlassian.com/adminjiraserver/advanced-workflow-configuration-938847443.html Basically, in the workflow configuration, you can do things like create a condition based on a project role so that only people from a…

Hi @Marko Krause , thanks for your question. You can connect Jira to SAP using an app https://marketplace.atlassian.com/search?query=SAP%20integration but it depends on what you want to achieve. Can you explain why you want to connect Jira and SAP and what you want to obtain by doing this? Cheers

Hi @SAzaruddin.mp , thanks for your question. You could modify this rule https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/140671/25000986 in the Branch, instead of updating the children of the trigger issue, to update the linked issues, in this case, of Bugs. Please test this and share your…

Hi @Yash Pradhan , thanks for your question. Please report this to Atlassian. They are the only ones who can do a direct intervention to help. https://support.atlassian.com/contact/#/ 

Hi @Kshamta Pareek , thanks for your question. The simplest method to achieve this outcome would be to set the people you don't want modifying the issues to have 'viewers' access to this project, as opposed to members or admins. There is the possibility in team-managed projects to modify the workflow to set up 'Rules'…

Hi @Alex , welcome to the Atlassian Community and thanks for your question. There are apps which you can use to modify the UI / UX of Confluence in the cloud, like Refined - https://marketplace.atlassian.com/apps/1221322/refined-for-confluence-cloud?hosting=cloud&tab=overview I'm not sure if that's exactly what you are…

Hi @Akiraaaaaaa , thanks for your feedback. Please can you also check the settings in the customer section within the project here - If you have a different statement from the one I highlighted, saying all Jira users are customers, please check the customer permissions in the project settings - To make sure that the…

Hi @Caitlin_Pedersen , thanks for your answer. It doesn't look like there is a similar feature in cloud, also from other people who asked this question - https://community.atlassian.com/t5/Jira-Software-questions/Can-I-auto-start-and-complete-Sprints-in-Jira-Cloud/qaq-p/2525911 I think you could used a scheduled automation…

Hi @Akiraaaaaaa , welcome to the Atlassian Community and thanks for your question. Sorry to switch to English but I think more people can help you this way. I understand your internal colleagues have reported they don't see a Jira Service Management project you wish to share with them. Please check the channel settings in…

Hi @Caitlin_Pedersen , thanks for your question. The documentation you refer to is for Data Center and you have indicated you are in the cloud. Is this correct? If so, this could be the reason why you don't see the possibility in cloud as many things are different between the two platforms. Please can you clarify?

Hi @Dale , welcome to the Atlassian Community and thanks for your question. This looks like something that was set up by your admins at the organization level related to identify verification. It might be that your company recently started managing your Atlassian account and, as a result, new security measures have been…

Hi @Ashim timlsina , you need to go to Settings, Products, then here Cheers

Hi @Ashim timlsina , the screen I shared is in the System settings, so the cog for the whole of Jira in the upper right of the screen you shared. Then from Products, you should find the settings to open up the portal access. Cheers

Hi @Ashim timlsina , welcome to the Atlassian Community and thanks for your question. It is possible, yes, a configuration of Jira Service Management where your portal is rendered 'open', in the sense that people don't need to create users or log in to create tickets. However! as many of my fellow community leaders would…

Hi @Abhijeet Kumar Aryan , welcome to the Atlassian Community and thanks for your question. Please can you confirm, you are trying to access Jira in the cloud and it's not loading? I would recommend to bookmark this page so you can check the status of Atlassian products - https://status.atlassian.com/ If you are still…

Hi @Thanu Mandaati , welcome to the Atlassian Community and thanks for your question. Please can you clarify, are you using an app for testing? Which one? Which platform are you using, cloud / server / data center?

Hi @Sara.B , thanks for your question. I think you will likely need an app for this. You can identify a list of issues like this parent IS NOT EMPTY and duedate IS NOT EMPTY and then add the Parent column, and export the list of Parent issues with their duedates and do a confrontation / the calculations in Excel, so there…

Hi @Dennis Rünzler , thanks for your question. I think you might need to add a 're-fetch issue data' action after the condition, in the branching. I think if you are saying, in the same moment as the transition, to do this comparison and then take an action based on the outcome of the comparison, it might be necessary to…

Hi @BenWade , thanks for your question. The List is something that was originally in the Jira Work Management projects. I think they just added it to Jira Software as people find it useful. I would argue you can do more with Plans but if you want to stop using it and use the list instead, it's totally up to you.