Valerie Knapp_dpp5c6 Expert

Hi @Swati_Mathapati , @Luís GÓIS , to see where Project Roles are used, there is a section in the Jira product settings here - At the top, you can see in which Permission schemes the role is used. Towards the bottom, if the role is used in workflows, you will see that reflected too. Hope this helps. Cheers

Hi @Patricia Francezi_iDev_ , thanks for your question. I am doing something similar for a JSM project. The Request Type is for a new employee onboarding. Then, I am branching on the smart value of the custom field, which in this case is a tick box custom field. So, when they indicate in the onboarding ticket that they…

Lol, no problem @Trudy P Claspill , we're all on the same team here, just trying to get something that works. Good luck @Fernanda Donnini !

Hi @Testing , thanks for your question. I tagged the app Jira Misc Workflow Extensions into this question to help point users who can help with this in your direction. In the meantime, you can also reference the product documentation or open a ticket to the vendor for help, if you haven't already done this…

Hi @John Viall , thanks for your help. Ok, I have done some tests in my demo instance and produced this result - Added was achieved by adding a Story to the current Sprint with 1 Story Point Removed was achieved by removing a Story from the current Sprint with 2 Story Points Modified was achieved by modifying the Story…

Hi @Angus Smith , thanks for your question. If you are a product admin for Confluence, you should be able to, from this site - https://your url.atlassian.net/wiki/admin/permissions/viewdefaultspacepermissions.action From here, you can see all of the Spaces in the instance, where it should be possible to recover access and…

Hi @John Viall , welcome to the Atlassian Community and thanks for your question. Generally, in the Sprint context, the points being referred to here would be Story Points, which are used to estimate the effort required to complete individual pieces of work. I agree in the report you are seeing that it is confusing because…

Hi @Angus Smith , thanks for your question. What type of project do you mean? To get to the Summary of a company-managed software project, you can use this link with the correct project key https://your url.atlassian.net/plugins/servlet/project-config/your project key/summary If you are using business projects, you can use…

Hi @Vibhu Agarwal , welcome to the Atlassian Community and thanks for your question! The good news for you is that Atlassian recently made some of the courses and training material, in terms of getting an introduction to Jira, free: https://university.atlassian.com/student/collection/850385-learning-paths However, to get…

Hi @Fernanda Donnini , thanks for your reply. I had understood this is just a behaviour of a standard system field used in a team-managed context. I think if you wanted to change the Summary or Description fields, you would find the same limitation. For example, I see this message in one of my team-managed projects ^. I…

Hi @Fernanda Donnini , thanks for your reply. Yes, basically the solution I am suggesting is a workaround to allow for you to have the Story Points Estimate field configured how you would like to use it, as I fear that the original field, even in the team-managed project, will not be editable / customizable. Cheers

as @Alex Koxaras -Relational- wrote, you can also indeed start a free trial and see for yourself

HI @Mohammed Alqawaeen , welcome to the Atlassian Community and thanks for your question. I would recommend that you identify an Atlassian Partner, who should be able to help with this. Here is the directory: https://partnerdirectory.atlassian.com/ You can filter to find a partner that is specialised in IT Service…

Hi @Rakesh Pradhan , thanks for your question. I don't know that this is possible yet in Tempo, but BigPicture has a function like this called, 'workload contouring' - https://appfire.atlassian.net/wiki/spaces/DLP/pages/297046379/Workload+contouring ^ Is this more what you are after?

Hi @Odilon Nagay , thanks for your question. This type of integration between Jira and Salesforce is possible but you would likely need an app, unless you have someone who could write you a scripted solution with something like ScriptRunner Connect . The app I would recommend for this is called Exalate, you can learn more…

Hi @Stephen Saunders , welcome to the Atlassian Community and thanks for your question. This sounds like a configuration on the Zendesk side. Have you found any other articles like this one - https://support.zendesk.com/hc/en-us/articles/4408821476378-Changing-your-chat-sounds-and-notification-settings ? This has a section…

Hi @Santhosh Gosula , thanks for your question. I tagged the app Email this issue into this page so hopefully the vendor will reach out. In any case, if you have a paid subscription, you can open a ticket directly to the vendor, who can help with this. I have used Email this issue before and their support is excellent.…

Hi @Bala Jitendra , welcome to the Atlassian Community and thanks for your question. Please can you share, even an anonymised screen, of what you see here - https://yourinstance.atlassian.net/jira/filters You don't see the list of filters or you don't see the filters working in the gadget of a dashboard? Thanks

Hi @[deleted] , thanks for your question. I had a similar use case for a customer that I implemented like this. For each transition, we set a time goal, a custom field of the date type Then I created another custom field of the date type, and an automation to populate it. The automation was triggered on the transition and…

Hi @Fernanda Donnini , welcome to the Atlassian Community and thanks for your question! Even though it is a team-managed project, the field 'Story Point Estimate' is a standard, system field. You could create your own, as I am showing below, but this probably explains why you can't modify it Please share your feedback if…

Hi @Gena Urowsky , welcome to the Atlassian Community and thanks for your question! This isn't something we as a community can really help with, not having access to your instance, so I have tagged Atlassian support in, who should be able to give you a hand. Best wishes

Hi @Luca Andreatta , thanks for your question. To clarify, you are saying you don't get the European style / order of the date to display, e.g. dd/mmm/yyyy I have this configuration in my test instance And I see the dates displayed in the issue like this - Maybe you are just missing an m for the month, instead of two m's.…

Hi @Els Vercauteren , thanks for your question. I just tagged Structure into the discussion as well. Generally, for specific cases like these, I recommend to contact the vendor directly, especially if you have a paid license, as they are the best placed to…

I have started using Loom to do asynchronous training or explanations of specific configurations to my customers and I think it's great!

Hi @Mick Gibson , thanks for your question. You could start by isolating the Stories that have Epics connected to them - project = (your project key) AND type = Story and parent IS NOT EMPTY ORDER BY parent ASC Then, in the search results, I added the parent column so you can sort and start to see, at least visually which…

Hi @Robson Alves Domingos , welcome to the Atlassian Community and thanks for your question. It should be possible, yes, with the bulk update function, to enable someone else as the approver if someone is on vacation or sick leave.…

Hi @Gillian Rodricks , welcome to the Atlassian Community and thanks for your question! I have understood the configuration you would like to achieve is to have an internal and an external service desk. You have already created the projects, but in the same instance, and so therefore they are in the same service desk. I…

Hi @Ran Wronsky , thanks for your question. I had a look in the Automation library and I wondered if some variation of this rule might work for you - https://www.atlassian.com/software/jira/automation-template-library#/rule/1357152/25938854 So here ^, you could have an SLA that is hopefully for a small number of issues…

Hi @Devarajan Mani , thanks for your question. I have used an app for a similar use case, in the sense that the customer wanted to be able to view more related attributes at the table level of the linked issues. The app is called Issue Matrix, where you can specify exactly what information you would like to see from the…

format – specify one of the following supported formats in which you would like to download the results: csv, xls, json, pdf, png