Valerie Knapp_dpp5c6 Expert

HI @Richard Davis , in the article you mention, they have the marketplace app, https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview , which might help. It would seem that the Mail Handler in Data Center could escalate the priority for tickets created by email. I have tested with my cloud…

Hi @Richard Davis , welcome to the Atlassian Community and thanks for your question. I think there are two possibilities for how to do this. One is, if you are using the request form for Emailed requests, like this - You can preset the value of the priority for all of the tickets that are opened in this way. However, the…

Hi @Preslava Petrova , thanks for your post. It looks like you are missing the project permission to manage Sprints. I can see still the buttons to 'Complete' or 'Create' another Sprint. Is it possible the permission was removed or changed? Can you check this please with a project administrator? Cheers

Hi @Andrés Gutiérrez Flores , welcome to the Atlassian Community and thanks for your post. Please can you share the automations you are using for this? We would ideally like to see the rule or rules and the audit log so we can see what the error is. Looking forward to getting some more information so we can assist. Best…

Hi @Mattia Gibilaro , thanks for your post. What kind of notification are you talking about here please? You should be able to customised an external / customer notification to add the custom field. Otherwise, you can have an automation which sends an email with this custom field. If you can share more information, we will…

Thanks for this @Trudy P Claspill . It would be useful, however, if this was reflected in the documentation, what limitations there are for team-managed automations. I am going to try to ask in our slack if anyone in Atlassian can help with this.

Hi @claudia.hempel-delibasic , I was searching in the documentation if there are any exceptions for team-managed projects and this is all I can find - https://support.atlassian.com/jira-service-management-cloud/docs/how-do-when-if-and-then-statements-work-for-automation/ Can you test / try please, instead of the 'request…

Hi @rahul_sindhe , welcome to the Atlassian Community and thanks for your post. If I understand correctly, this is the expected behaviour as times are exported in seconds from Jira…

Hi @claudia.hempel-delibasic , welcome to the Atlassian Community and thanks for your post. Have you tried with just one Request type? Have you tried just with the trigger of work item creation to assign something to the user? This would be test of whether there is something in the condition that the automation doesn't…

Hi @Albert Manuel , thanks for clarifying. I understood that you said some project admins could manage the forms and others could not. I would open a support request about this as we can't see in your instance what is going on or what could be blocking this. https://support.atlassian.com/contact/ Best wishes

Hi @Albert Manuel , thanks for your post. According to the documentation, as you say, being a project admin should allow for you to create and use forms https://support.atlassian.com/jira-software-cloud/docs/create-a-form/ You said some project admins can and others can't access the forms section. This is in the same…

Hi @Ana Hooper , welcome to the Atlassian Community and thanks for your question. I feel your pain! It is quite easy to unintentionally create a site and very slow to get it taken down. Have no fear, there is documentation that explains what to do…

Hi @Michael Lancaster , welcome to the Atlassian Community and thanks for your post. I'm sorry for your situation. Can you share some anonymised screens of what's happening? You see just a blank screen or what is going on? Best wishes

Hi @Арген , welcome to the Atlassian Community and thanks for your question. I just checked status.atlassian.com and it seems that Trello is operational - https://status.atlassian.com/ Please can you tell us more about what kind of problem you are having? Best wishes

Hi @Rob Greatrex , welcome to the Atlassian Community and thanks for your post. I would open a ticket to Atlassian for this. They are the only ones who can access your instance / admin.atlassian.com site directly to see what is going on - https://support.atlassian.com/contact/ Best wishes

Hi @Koishi , welcome to the Atlassian Community and thanks for your post. I'm sorry for your situation. I will escalate this post to the Atlassian Support. I don't know that I can recommend anything else. Best wishes

Hi @Isabel , welcome to the Atlassian Community and thanks for your question. It sounds like your company has switched on a multi factor authentication for your Trello instance. Is there somone internally who you can contact to ask for support? We, unfortunately, can't access your instance to be able to see what is going…

Hi @manoelnettto0421 , welcome to the Atlassian Community and thanks for your question. I just checked in one of my free instances and I was able to delete following these instructions - https://support.atlassian.com/jira-work-management/docs/delete-an-issue-from-a-list/ . Please can you try this and see if you manage?…

Hi @Adéla Hubená , thanks for your feedback and apologies for the delay in my responding here. I still, unfortunately, don't really understand your configuration so I don't know how to help. Have you reached out to the support of the vendor for Zephyr…

Hi @Alexander Giterman , sorry for the delay in responding. As far as I know, you should be able to configure different types of export / template for different work item types. I would check with the vendor just to be on the safe side…

Hi @Priyanka Agrawal , thanks for your post. Have you tried to create something already? We are more of a troubleshooting / assistance forum than a place where we would create something for you based on your requirements. That is typically the work of an Atlassian Consultant / solution partner and is usually paid. Please…

Hi @Mario , welcome to the Atlassian Community and thanks for your question. Trello did have an active incident earlier. I don't know if you were aware. Please can you confirm if this problem is still occuring? Cheers

Hi @Vanessa Lugo , welcome to the Atlassian Community and thanks for your question. If it's true that you are on a free plan for Trello, this usually means (for other Atlassian products), you can't access customer support. I would refer you to them to ask this question, in terms of what help they can provide for backups…

Hi @Eliel Borba , welcome to the Atlassian Community and thanks for your post. Trello has an active incident right now https://status.atlassian.com/ . This might be what's causing your problem with Crumble. Please keep checking Status Page for when it's resolved. Best wishes

Hi @Alma Leonor Arista Herrera , thanks for your post. Trello has an active incident right now https://status.atlassian.com/ Please keep checking this page for when the incident is resolved. Best wishes

Hi @Luis LLovera , welcome to the Atlassian Community and thanks for your post. Trello has an active incident right now https://status.atlassian.com/ . Please follow the progress towards the resolution of the incident on Atlassian's Status Page. Best wishes 

Hi @zavada_andrey , welcome to the Atlassian Community and thanks for your post. Trello has an active incident right now https://status.atlassian.com/ . Please follow the progress towards the resolution of the incident on Atlassian's Status Page. Best wishes 

Hi @Zlata Dahmen , welcome to the Atlassian Community and thanks for your post. Trello has an active incident right now https://status.atlassian.com/ . Please follow the progress towards the resolution of the incident on Atlassian's Status Page. Best wishes 

Hi @Talita Basi Carpinelli , welcome to the Atlassian Community and thanks for your post. Trello has an active incident right now https://status.atlassian.com/ . Please follow the progress towards the resolution of the incident on Atlassian's Status Page. Best wishes 

Hola @[deleted] , welcome to the Atlassian Community and thanks for your post. Trello has an active incident right now https://status.atlassian.com/ . Please follow the progress towards the resolution of the incident on Atlassian's Status Page. Best wishes