Asha Goyal_0i7i5i Expert

Hello @Dan Turcanu If you just want to see it, use the JQL with Creator = xyz as this is system field and will store the information and does not give you much option. And if you want to use it in any other way use a new user picker field to be added in the request called Requestor. This will help to capture the data who…

Hello @Rompicherla Kalyani You may try marketplace plugin to Customize your portal : https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-management?hosting=cloud&tab=overview Thanks

Hello @Tengku Firdaus Tengku Zambri In addition to the above reply if you are opting for the modifyiing the old workflow, don't forget to take the back up and you can always use the backup copy if you want to revert it back. Thanks

@Nic Brough -Adaptavist- @Marc -Devoteam- Apologies for the confusion here. when I say remove the screen, keep the screen empty without any field on it. If summary which is the mandatory field is missing, user will not be able to create a issue, and this is the solution I provided to one of my clients without the help of…

Hello @Julien REBILLARD So there might be few other possible root cause las mentioned in the error realted to handshake: Are you using self-signed SSL certificate? Make sure you need to import this certificate into the JAVA trustStore that your jira is using. Further you can check the TLS as mentioned in the doc below:…

 Hello @vashim shekh You can try to achieve this through Automation by Jira, set the status according to your requirement. Please vote and accept answer if it helps. Thanks

@Sandesh TM You can acheive it by simply removing the create screen from the Issue configuration, or take the help of the plugin like scriptrunner. Kindly vote and Accept the ans if this helps. Thanks

Hello @Julien REBILLARD Your firewall might not allowed to access all those urls. Please allow to access it from your server network. Kindly vote and accept if this helps. Thanks Asha

@Monique vdB Nice Oppurtunity to sharing the overall achievement: Learned tons from being an active Atlassian community member! Check out my progress: Certified Cloud Organization Admin: Yep, I'm officially Atlassian-approved! Level 7 Master: Climbed the community ladder, one helpful post at a time! Badge Bonanza: 100…

Hello @Pooja Could you please check following settings . In Confluence administration, you can navigate to section USERS & SECURITY -> Groups. Here search for "confluence-administrators" and if you click on the group name, you get the list of all users in this group. Hope it helps Kindly accept my answer if so. Thanks

Hello @Olga Karpuņina Could you please refer below link to import file. https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/ Kindly accept my answer if it helps. Thanks

Hello @rishabh_jain You can refer below link for reference https://community.atlassian.com/t5/Jira-Software-questions/How-do-I-create-a-custom-template-for-a-description-text-input/qaq-p/1673312 However, you can start by searching the Atlassian Marketplace to see what is available and supported for JIRA.…

Hello @Sachin Guttala You can try migration by enabling DarkFeatures for Dashboard * Navigate to URL: <Jira_URL>/secure/admin/SiteDarkFeatures! default.jspa. * Input dark feature: com.atlassian.jira.migration.dashboard-migration.feature. * Click Add. Kindly accept my answer if it helps. Thanks

@Analee Dizon Agree with @Nic Brough -Adaptavist- if possible report this to Atlassian to bring it to attention of higher management. Thanks Asha

Hello @shivani shirguppi Yes, if the value is fixed, you can select all the issue with the help of JQL where RCA remark is empty and resolution is not empty. Using bulk changes, you can edit the issue, and populate the value RCA. * Navigate to the "Search for Issues" page. * Use JQL (Jira Query Language) to filter the…

@Nikita Phunde Simply add them as a customer without giving any product access and Customer will not be able to access any of the projects internally. Feel free to ask if any other specific query. Thanks Asha

Hello @Juergen Holzer Kindly refer to the document and you should get some hint for your senario. https://confluence.atlassian.com/automationkb/automation-for-jira-how-to-update-a-select-field-multiple-choices-from-the-content-of-other-fields-1236449082.html Please accept and vote the ans if this helps. Thanks Asha

Hello @Emeline Lagarde Yes, you can share the request among the customer with the help of orgarnization.…

Hello @Nagamuni No, behind the column there is mapping of workflow status. There should be transition defined from the column(status) you are currently at and the Done column(check the status from the board configuation). If there is not direct path you would not be able to make the transition. Thanks Asha

Hello @Sourav Mallick Please refer below link . https://jira.atlassian.com/browse/JRACLOUD-82624 Please accept my answer if it helps. Thanks

Hello @Nagamuni Kindly check your workflow statuses and their might not be direct path/transition to the done status. Also, you can check if there is any validator/condition which should be fulfiled before moving the done status. Kindly Accept the ans if this helps. Thanks 

Hello @Dario Alarcón Please refer below link to stop notifications https://confluence.atlassian.com/jirakb/jsm-opsgenie-how-to-disable-opsgenie-responder-alerts-1236603146.html Please accept my answer if it helps. Thanks

Hello @박성민(학해) If notification is set on comment added, no matter whether it is added manually or automatically, user should get the notification. Thanks

Hello @Rashi Jaiswal Restriction is not possible with the help of global permission. However, you can try this new functionality. What is a data security policy? | Atlassian Support Kindly Accept the ans if this helps. Thanks Asha

Hello @박성민(학해) Please use the automation to copy the comment from ticket B to Ticket A. You can use smart value as well: {{triggerissue.comment.last.body}} Hope this helps. Kindly Accept the ans if so. Thanks Asha

Hello @gb musk Kindly try different browser, and if the issue still persists raise a request to the support.atlassian.com Kindly Accept the ans if it helps. Thanks Asha

Hello @vgeorg Could you please clarify more what you mean to say Column sprint to child issue table. In general, you can control what all appearing on the board with the help of board filter or quick filter. Thanks Asha

Hello @Bernie Wu With the help of marketplace plugin you can try grouping. I would recommend a free addon that will give you lots of options to group. Status Time Reports Free - Time in Status | Atlassian Marketplace Kindly Accept the ans if this helps. Thanks Asha

Hello @Nate Shankles For getting the access to the service management project, you need to have Jira service management license. Ask your Jira admin to add you the JSM Product please. Kindly accept the ans if it helps. Thanks Asha

Hello @kalpita dixit Which Dashboard report are you refering to? Thanks