Asha Goyal_0i7i5i Expert

Hello @Kanaka Ponnuru You can not have two same name sprint in same project. Refer below link for "How to manage sprints across multiple boards" https://community.atlassian.com/t5/Jira-Software-articles/How-To-Guide-How-to-manage-sprints-across-multiple-boards/ba-p/1758772 Please accept my answer if it helps Thanks

Hello @Sjaa Could you please try to create the ticket from diffrent browser. Thank you 

Hello @Mayuresh Kamble Welcome to Atlassian Community! When tickets are moved to the very last column on a next-gen board, it will be hidden from after 14 days, but not deleted. You can find the tickets that were archived by clicking on Issues on the left side and filtering by the "Done" status. Jira is not able to recover…

Hello @Ricardo Few other options are: Label customization -- Instead of naming the project in each epic title, consider using custom labels to categorize epics by project. Advanced Roadmaps for cross-project planning -Atlassian's Advanced Roadmaps add-on for Jira allows you to plan across multiple projects on a single…

Hello @flim Yes, there is a difference between "Information Technology" and "Customer Service" in the team type setting in Project settings. "Information Technology" typically refers to a team responsible for maintaining and supporting the technology infrastructure of an organization, while "Customer Service" refers to a…

Hello @Edward Micciulli There could be some potential reason you can check: Check your dashboard gadget's filter: Most dashboards display information based on specific filters. Verify the filter used by the gadget responsible for showing the "Done" ticket. Ensure it's not excluding closed tickets based on specific…

Hello @Hizkeel Khan You can look into: https://medium.com/@jacobthomasharrison/all-available-jira-issue-smart-values-macros-issue-details-id-keys-608ef5eadd31 where the section is dedicated to the sprint section. In addition to this, Try, {{lookupIssues.first().project.activeSprints.name}} and smart value for the sprint…

Hello @Vineeth Manohar In addition to @Jack Brickey suggestion, there are two more possibility Watchers: Add all ten individuals as "watchers" of the main issue. This will keep them informed of any updates or progress on the issue. While this doesn't assign ownership, it ensures everyone involved is kept in the loop.…

Hello @TOKI ISHIKAWA As on cloud you have two type of project, Team Managed and Company managed project, Unfortunately, transition settings are not currently supported for team-managed projects in the "Assistant for Trello" app. If you want to integrate all the projects, one of the possibility is to migrate team managed to…

Hello @Tharunkumar B Yes, Datacenter License key will always support on Server Instance to upgrade, and that is the only possible way as server is not supported by Atalssian any more. Kindly accept the ans if this helps. Thanks

Hello @Tharunkumar B I recommend you to create a data center trial license first to renew the server license. Here's how to generate/extend trial keys online for Atlassian Products: * Log in to a MyAtlassian account * Click on "New Trial License" * Select the product you would like to trial to generate your key Once all…

Hello @Farhan Khan Few of the things you can further check: Verify your MX records: Ensure your MX records are properly configured and pointing to your email server. Firewall settings: Ensure your firewall isn't blocking incoming emails from Jira. If none of the above option is working, Kindly raise a ticket with…

Hello @Vole Are you using cloud or DC? Thanks

Hello @Mavi Deleting the sprint depends on whether your sprint is completed or Planned. Here are below the steps for both the approach: * Delete a completed sprint in a company-managed project: Deleting a completed sprint is different from deleting one that’s planned or active. To remove completed sprints: * If not already…

@Thomas Newnham As i tried it in my instance ,it is working perfectly below are the screenshots : It seems like you may be experiencing issues with the calendar display in your Jira Dashboard. One potential cause could be related to incorrectly set date formats or time zone settings. To troubleshoot, you may want to check…

Hello @Thomas Newnham As i tried it in my instance ,it is working properly,below are the screenshots : It seems like you may be experiencing issues with the calendar display in your Jira Dashboard. One potential cause could be related to incorrectly set date formats or time zone settings. To troubleshoot, you may want to…

Hello @Tony Ciniglio The option will only change the url of the instance, so like first part of the url will change but it will redirect to the same instance. So like, your current url is old.atlassian.net, you can only change old (rest part will remain the same) and it will take you to the same instance. "By…

Hello @Lentatek_Konfigurasyon Are you using Scriptrunner as this is not a native functionality in Jira. Thanks

Hey @Shanto Aloor , it's nice of you to bring this up, but that is not a built-in feature of Confluence. You can refer below link for table filter macros : https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community Please accept my answer if it…

Hello @NAYANA If you are using JCMA and chosen the app in the migration plan, it will anyhow ask you to install the app first. Please accept if this helps. Thanks

Hello @Karen Here are the few suggestions if you like: * BugBlaster * BugCatcher * BugHive * BugGrid * BugBuster Please accept my answer if it helps you Thanks

Hello @Shanto Aloor Could you please provide bit more detail which table are you talking about. Thanks

Hello @Andile Luvuno Subtask will be new issue but it linked with its parent ,so when you open the parent task you can all subtask associated with it. Here is the screen shot of subtask automation . Please accept my answer if it helps. Thank you

Hello @Soton Lam While Jira does have some limitations on custom field inputs, it is not specifically restricted to only allow digits. You can use Jira's scripting language (Jira Script Runner) to modify the field types and add custom validation rules to allow alphabetic characters. However, it's important to consider the…

Hello @Ashvin Parihar In order to resolve the issue of not seeing the option "Approve/Decline Request" under the Action section in Jira, you should check a few different things. First, ensure that you have the necessary permissions to access and modify the request. If that is not the case, contact your administrator for…

Hello @Subhash Mungara Please refer to the doc for linking between self-hosted and cloud in Atlassian: https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/ Feel free to ask in case of any other query and accept the ans if it helps. Thanks

Hello @Bea Tea Are you are Scrum board or Kanban? Thanks

Hello @BKT Helpdesk If your target customer account is also a reporter, you could search for all issues that match that reporter using JQL for example and perform a bulk operation to update it to a new account. Hope this helps. Please accept the ans if this helps. Thanks

Great.. Thanks!!!

Amazing!!