Denitsa Stefanova (Nemetschek Bulgaria) Insider

Hi @Danielle Beebe The app that my team created, called Advanced Portal Reports, can provide your clients with an extended report for each of their Jira Service Management tickets, including additional details (e.g. SLA). Projects administrators can easily provide customers with access to hand picked data only. There are…

Hi @Paul Wiggers You can try the app my team created, called Advanced Portal Reports. It gives you the opportunity to provide your customers with an extended report for each of their JSM tickets, to filter them however they choose to and also view additional details (including SLA) for each portal ticket on the customer…

Hi @prajakta.desai If you want all the tickets on the portal to be visible for a user, you can use the 'Show all requests in the report' option, which is available if you use the addon that my team created - Advanced Portal Reports. As a Jira Service Management administrator, you can enable Show all requests in the report…

Hi @Nikhil Patil You can customize the customer's view screen and add fields by your choice with the help of the app that my team created - Advanced Portal Reports. With the app your customers can view additional details (including SLA) for each portal ticket on the customer portal. Hope you give it a try, there is a…

Hi @Applied Minds Out of the box you are quite limited in regards to field customization options in the customer portal request list. Therefore, my team created an app, called Advanced Portal Reports, which gives you handful of options for personalization and customization of the customer portal and other features, such as…

Hi @Röhling András, Out of the box you are quite limited in regards to the filtering options in JSM, however my team created an app, called Advanced Portal Reports, with the help of which you can change the filter conditions on the portal, export files and many other things. We'll be glad if you check it out! Cheers,…

Hi @Jira Brayco , As @Mark Segall said, there are apps that allow you to add and customize columns on the customer portal. The app that my team created, Advanced Portal Reports, is also very user friendly and easy to work with... We'll be glad if you give it a try, because we're sure that its many features will be of use.…

Hi @yuval.m You are quite limited with the out of the box tools to filter the 'Requests' section. However, my team created an app - Advanced Portal Reports, which allows you to add diverse filters to the report. It has a free trial, we hope you give it a try! Best regards, Denitsa

Hello @deepti.sachdeva If you want to customize and personalize which fields are visible on the request list and also prioritize them, you can try the app we created - Advanced Portal Reports. There are so many other useful functionalities too, we'll be glad if you try it out (there is a 14-day free trial) Cheers,

Hi, @Naresh Gantala You can try the app we created - Advanced Portal Reports. It will allow your portal customers to view many fields on View Request and My Request pages on the portal, also to search easier, and as wished - export to Excel or CSV the requests. Best regards, Denitsa

Hi @Mariam Hovhannisyan You can try the app we created - Advanced Portal Reports. It will allow your portal customers to export all requests to CSV and also view many fields on View Request and My Request pages on the portal, also to search easier, export to Excel, etc. Cheers, Denitsa

Hi @Gustavo Cardoso Ferreira As stated earlier, this functionality is not possible out of the box. However, you can try the app we created, called Advanced Portal Reports - it will give you the possibility to show the SLAs and many other fields that you choose to the single request view, and besides that it also includes a…

Hello @Suporte JRetail , If you are referring to the "My requests" page or the View Request pages on the portal, out of the box you are very limited. You can try the app we created - Advanced Portal Reports. It will allow your portal customers to view many fields on View Request and My Request pages on the portal, also to…

Hello @venkat goriparthi , You can also try the free version for up to10 users of our team's app Advanced Portal Reports. The addon allows you to create a customizable issues view, where custom fields can be shown, sorted by, filtered, exported to Excel, etc. We'll be very grateful if you give it a try and is helpful for…