Alex Ortiz Community Champion

@HILDA MARIA ARAYA BARBOZA Welcome to the Atlassian Community! How are you defining your phases? There are a few different ways to do this. You could create 4 epics, one for each phase, and then create children for each phase which would correspond with the appropriate task. Alternatively, you could create 4…

@Sherwin Soriano I don't think you are going to hit any performance issues but here are 3 things to consider: 1) If you are truly hitting the limits of automation rules . . someone from Atlassian will call you =) 2) Depending on your Jira subscription, you are more likely in danger of hitting your monthly usage limits and…

@Jason Sadler Queues are super flexible. They each have a JQL section that basically allows you control which requests show up in which queue. All you need to do is edit your queue (or make a new one) and base it off whatever field you want. This can be your component or it can be a custom field, or any other field in…

@Cristóbal González Your filter for the board is referencing an issue that is currently in a sprint. You'll have to either modify your filter so that those issue(s) don't get pulled by your filter OR you have to go the issues themselves and remove the sprint value from them. I'm thinking the first option is a better one…

@Whitni Smith Welcome to the Atlassian Community! When you use Categories, your knowledge base articles will appear before the user can submit a request. You'll need to remove your categories/articles attached to those categories so that the user can go straight to submitting the request without seeing the articles.

But, wouldn't ORDER BY essentially give you a group by? It's going to display the issues "grouped" by their issue type.

@Ste404 In your JQL statement, have you tried putting ORDER BY in your JQL? Also, instead of doing an automation and since you are JQL, have you tried doing a filter subscription? A Filter Subscription will email the results of your JQL to a group of users on a schedule.

@Lauren Welcome to the Atlassian Community! Are you going to have different spaces for each product in Confluence? If so, you should be able to pull in (link) multiple spaces into your JSM's knowledge base. Additionally, you can have multiple JSM projects (one for each product) and then link to each Confluence space as…

@Chris Rainey In your search, it might just be pulling the request types/forms from different projects. Have you gone through all your JSM projects and ensure you don't have duplicates there? You may want to rename them so they don't all look the same. 

@meet.darji Try reading through these different documentations: Atlassian Official Documentation: https://support.atlassian.com/provisioning-users/docs/connect-to-azure-active-directory/ The Jira Guy: https://thejiraguy.com/2020/06/24/atlassian-cloud-with-azure-ad/ Jimmy Talks Jira:…

I would check 3 things. 1) A different browser. 2) Make sure you have a Jira license (admin.atlassian.com) 3) Make sure you have the BROWSE permission under project settings -> People/Permissions.

Have you tried switching back to Jira components? That should list only your components that are in your projects Components section.

@Harsha Shridhar I was able to recreate this in the cloud, maybe you can try this? The ONLY big difference is that I used Parent instead of epic link since we don't have epic link in the cloud anymore.

Here's some documentation: https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

@Gillian Rodricks Are you trying to create the major incident within "opsgenie"? Most, if not all the "opsgenie" functionalities have been moved to JSM. When you add the Major Incident toggle to your issue's screen, it doesn't actually do anything. . . it's just like a flag. So, not sure what you are expecting here.

@Glenn A We just tried recreating this rule just the way the Loom has it, and it works as the author being Automation for Jira. Any way you can give us a loom/screenshots of your settings/rule? Check out 25 minute mark on this video to see what we did: https://www.youtube.com/watch?v=H0mYN-yNDxc

@Kyle Sullivan Welcome to the Atlassian Community! Good news: You can see most of this information in admin.atlassian.com. You do need to be an org/site admin to be able to see this. Bad news: In order to see the data you are looking for, you'll need to have an active Atlassian Guard subscription (which is a different…

@Alan Barbosa Mendoza Welcome to the Atlassian Community! Have you tried using a 3rd party plugin for this? You might have some more customization vs out of the box configurations. https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira?hosting=cloud&tab=overview You could also just print the issue and…

@Ashleigh_Cox The instructions say you have to create the global field first, then apply it to your JPD project and then that field becomes a custom field that can be applied to any other project. I think, what you are trying to do is you have a custom field in your JPD already and you are trying to make it global? I don't…

@Christine Miranday I don't think that this is a feature. You can see the members, but there isn't a specific owner. It's a Team =), everyone is the owner ;)

@Aishvar Muralidharan Welcome to the Atlassian Community! As long as the user has a license + Product Access, they should be able to get to confluence. All you need to do is give them a link/url to the space they should access. Also, make sure that the user has access to the space. But just having the URL, Confluence…

@Greg Ayling I'm assuming you are refering to: https://support.atlassian.com/confluence-cloud/docs/use-folders-to-organize-your-work/ So, basically, this means that there is a NEW functionality being rolled out by Atlassian. You have the ability to create folders in your confluence space. These folders just organize your…

@Garth Smitman Which testing plugin are you using? Knowing that vendor, we could potentially look at their documentation.

@Fabricio Rodrigues de Farias Welcome to the Atlassian Community! Just to clarify, you want to do this at the queue level, which means that you want licensed agents to be able to see certain requests only. Is that correct? If so, then you'll want to look into doing Issue Level Security and applying some logic for each…

@Jason Sadler Did you remove the articles? Or delete the page in Confluence? I tried to delete a knowledge base article in my JSM, and all I could do was remove the article from the category. But the Article is still in the articles section of my JSM project. Do you have a screenshot we can take a look at?

@Matt Wong Welcome to the Atlassian Community! Are you trying to forecast those dates before they actually happen?

@Lynn Tinney The way Company-managed kanban (and scrum for that matter) board work is that any issue that makes it to the farthest right column is what the board considered "completed". This is independent of the resolution. The resolution is still very important and @Kristján Geir Mathiesen is absolutely correct. But Jira…

Hi, If you want to learn more about issue types: https://www.youtube.com/watch?v=YU_bBQosyjA If you want to learn more about screens and screen schemes: https://www.youtube.com/watch?v=sO_kaGzcJ8Y&t=154s&pp=ygUpYXBldGVjaCB0ZWNoIHR1dG9yaWFscyBpc3N1ZSB0eXBlIHNjaGVtZXM%3D AND https://www.youtube.com/watch?v=8WQOPbXU134

@Candice Korecki Carlos is technically correct, but there is a workaround. It's not exactly a perfect solution, as you'll end up with 2 emails, but I suppose, you could turn off the default notification from Jira when an issue is created. The workaround: Create an automation rule when an issue is created as the trigger.…

@Glenn A Jira's JPD issues aren't "parents" of the Jira Software issue. It looks like it is within JPD, but it's not. What you may want to do is whenever the delivery ticket is created, a link between that delivery ticket and your JPD ticket is established by Jira. I would use the branch rule of linked issues to take…