Alex Ortiz Community Champion

@[deleted] Welcome to the Atlassian community. 2 things that come to mind. 1) You might not have the Jira Service Management Customer License. You'll want to talk with the Jira Admin/owner to provide you with this. 2) You might not be a customer of that specific portal. In this case, you would want to talk to either the…

Hello @ks_hyeon Here's where I would start looking. First, do those users still have a valid Jira license? Sometimes companies do a license cleanup to save on costs and if a user isn't active for a certain period of time, a Jira admin might remove the Jira license. . and without a license, you can't create/register…

@Risikanta Pradhan How are you editing an email? Jira is taking a snapshot whenever you include the issue key in the email. How are you able to edit the email after it's been sent? Would it be possible for you to manually edit the Jira comment?

This isn't possible. Sorry. It's all or nothing.

@Kate Reeder You should be able to go the project settings of your JPD project. Go to Access. Once there, you have 3 roles. Administrator, Creator, and Contributor. If you don't want someone to have "administrator like" privileges, make sure their role is either Creator or Contributor. Only give the role of Administrator…

@Ranan Absidian Welcome To The Atlassian If you go to your JSM project, there is a Customer section. In there, you should be able to add/invite your users there. Once they exist in there, you should be able to do your import. I would recommend you do the imports in bulk based on their email domains as the importer asks you…

@Amy Evans Have you tried zooming out with your browser? If you are too zoomed in, the columns for the layout get stacked and they look like rows. Look at my example: Zoomed out, full screen window: Minimized window, zoomed in:

Unless Atlassian builds something that gives you options when converting those accounts, I don't think you are going to be able to find a workaround for this. Atlassian needs to collect those emails to send out marketing material =)

@Randy O'Neal Not sure this is the right answer, but here are my 2 cents. I'd take a look at a different app. I'm not 100% sure what you are trying to do, but maybe Custom Charts for Jira might help? Those gadgets can usually pull data from multiple projects and so you aren't limited to the per project scope. Second, Excel…

1) Phased 2) Months (depends on so many variables) (Scriptrunner, # of issues, #of projects, Attachments, your apps, custom scripts, how many people are working the migration for you). Without knowing this, it's hard to give a more accurate measurement of time. 3) Yes 4) Your apps are going to be a challenge. You have…

@Angie Affolter Atlassian Guard gives you more control over how your users are provisioned and authenticated. If you don't have Guard, then you'll just have to accept the defaults which aren't as secure or convenient. Another pain point to not having guard is that when a user leaves your company, you have to go in and…

@Jeff Barrett Good news: There is a workaround. If you go to the page where the task was captured and you EDIT the page, you can then check the checkbox for the task and then you publish the page. Once the page is published the task will go to the completed section. The bad news is that I think this is a Confluence bug. I…

@Confluence Welcome to the Atlassian Community! The short answer is that this functionality isn't supported natively with Jira. Some developer would have to create this as Proton doesn't follow unsecure protocols.

@Beccy Garcia Welcome to the Atlassian community! What use case are you trying to do here? This functionality isn't built into Confluence and I don't think there's a marketplace app that does this. The closest you could probably get is to include your instructions/pre-text for your comment as part of the page body of a…

@Bryan Fitzgerald Welcome to the Atlassian Community! You have a few different options, but the bad news is that the way you are trying to do it isn't possible. But here are your options: 1). You can use an app like JXL which I'm told integrates with Confluence and it should perform this rollup for you 2). If you are on…

@Sherwin Soriano You should be able to use JQL to search for issues that have your checkbox checked. Simply do: yourfield IS NOT EMPTY and that should return any issue that has a checkbox value filled out. Now, to figure out who selected the value, you need to go into the issue and go to the activity section of that issue…

@Yago Uzquiano Do you have a screenshot of your Scrum board? As @Samuel Gatica _ServiceRocket_ stated, for you to get credit in Jira for a completed sprint, you need move the issues to the farthest right column. I'm assuming that the issues are indeed "resolved" since I see them crossed out in your screenshot.

100% to what @Trudy P Claspill said. At this point, if you already paid for those features, I would wait on downgrading.

@Zach Wagner Welcome to the Atlassian Community! According to @Sarah Wright (we are answering the question together in a livestream), when you pull in Jira data into your Confluence DB, it's an import. . .and not a sync. Even though the UI leads you to believe that you are establishing a 2 way connection. While if you…

@Eshwara Krishna Welcome to the Atlassian Community! You have a few different options. As Shawn explained above, you can use a 3rd party plugin such as https://marketplace.atlassian.com/apps/1212486/elements-spreadsheet-tables-for-data-project-management?hosting=cloud&tab=overview Next, you can drag and drop your excel…

@Gaia Sargent I'm not 100% certain that the sync will add data, but you should be able to save your excel file as a CSV. As long as you have the issue key + Summary + your columns with the updated values, Jira will update your issues instead "importing". You still go through the importer, so it feel unintuitive, but as…

@Jake S The first thing I would do, would be to create a filter that brings back all your unresolved issues. Once you have that, go to your dashboard and pull in the created vs resolved gadget. When you are configuring the gadget, pick your filter and then make sure you select the dropdown that says "Display the Trend of…

@Joe Belfer Do you have a screenshot of where you are getting this message? I'm trying to replicate it.

Also, have you checked your internet connection speed? Are other sites being slow for you?

@Maximiliano Julio Performance in the cloud isn't quite like it is on DC/Server. Cloud is usually very performant. I would recommend next time you experience sluggish behavior, check out: https://status.atlassian.com/ Your region might be experiencing problems and that website would tell you.

Submit a ticket with Atlassian Support. Atlassian has been really keeping an eye on inactive sites and deactivating them. https://support.atlassian.com/contact/#/

@John Petersen Are you inviting the user from admin.atlasisan.com? Or are you inviting the user when trying to assign an issue to your client. If you are using admin.atlassian.com, are you inviting your client as a JSM customer? As a Jira user? You can check your logs under security in admin.atlassian.com, type in the…

@Ky M Welcome to the Atlassian Community Are you using a third party testing tool like Xray or Zephyr? These might have special areas in their workflow to upload artifacts based on testing conditions. But, to answer your question, you should be able to attach a file to any issue in Jira, regardless of its status. I'm…

@Leslie Loo Welcome to the Atlassian Community. Do you have any other details, maybe some screenshots that can help us troubleshoot with you? Are you looking in a queue, dashboard? Thanks!

@Robin Wright Welcome to the Atlassian Community! I don't think Table Transformer is a default feature. I would recommend you reach out to the vendor and see if you can get some support from them.