Tansu Akdeniz

Hi @Faraz Ahmed Welcome to the Atlassian community! The Atlassian support team has been notified and they will reach out to you within two business days.

in Request to Run Garbage Collection – Workspace Storage Not Updated After History Rewrite Comment by Tansu Akdeniz February 27

Hi @John Gemmell Please try contacting here: https://support.atlassian.com.

in How do I contact Loom Support Comment by Tansu Akdeniz February 23

Hi @hiebj Welcome to the Atlassian community! The Atlassian support team has been notified and they will reach out to you.

in Need to run GC on my repos Comment by Tansu Akdeniz February 20

Hi @Yu Wang Welcome to the Atlassian community! The Atlassian support team has been notified and they will reach out to you.

in Support needed for worspace garbage collection. Comment by Tansu Akdeniz February 20

Hi @S G Welcome to the community! Please check out this: You don't use that email anymore You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account. For security…

in I can't access my account Comment by Tansu Akdeniz February 20

Hi @Mo Shen Welcome to the community! Please ensure that you use a supported browser (also try another browser, incognito mode). If there is any extension/app, try disabling them temporarily. Also, change the network. Check https://status.atlassian.com/ page if there are any ongoing issues. Also, check the answers in…

in Jira: unable to create a site Comment by Tansu Akdeniz February 11

Hi @Maryna Site export is available only in Premium version. See the comparison here: https://trello.com/pricing You can find some third-party Power-ups to help you export and back up your data in our directory here. Detailed information about the…

in will our data be backed up? Comment by Tansu Akdeniz February 9

Hi @Deniz Aksu Please check out this relevant thread: * User is last billing admin of a transaction account that has one or more active entitlements. Also read this KB: https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/ If you have any further…

in What should I do to cancel all active subscriptions associated with my account and delete my account Comment by Tansu Akdeniz February 5

Hi @Natalie Keane Standard plan provides the feature below: User roles and permissions Control what users can create, view, and comment on in Jira. Plans comparison: https://www.atlassian.com/software/jira/pricing

in Do I need to buy the Standard or Premium Jira plan to be able to stop some users viewing spaces? Comment by Tansu Akdeniz January 30

Hi @jobithmb Answered in this post: https://community.atlassian.com/forums/Bitbucket-questions/Run-GIT-GC-on-Remote/qaq-p/3183511 Please contact support via https://support.atlassian.com/ If you need further assistance and can not create a ticket, please let me know so I can notify Atlassian team here.

in Repo size over 2GB Comment by Tansu Akdeniz January 30

Hi @İsttelkom Software Welcome to the community! I recommend contacting the support team via Atlassian Support Portal. If it is inaccessible, please try submitting a ticket through this page instead: Contact – Purchasing & Licensing.

in The invoice is not showing. Comment by Tansu Akdeniz January 30

Hi @jobithmb As I see in this page, you have a Premium plan so you should be able to contact support via https://support.atlassian.com/ If you need further assistance and can not create a ticket, please let me know so I can notify Atlassian team here.

in Run GIT GC on Remote Comment by Tansu Akdeniz January 30

Hi @JunAnn Lim Please check out this page: Make someone an admin of a board

in Transferring Admin Rights within a Trello Board Comment by Tansu Akdeniz January 30

Hi @ZoltanBorsos Welcome to the community! * Ensure that user checks spam/junk folder. * Whitelist Atlassian mail senders if there is a block. * Enable product invitations under Atlassian account settings. * Cancel and resend the invitation Further instructions: Troubleshooting: Not Receiving Bitbucket Cloud Workspace…

in Invitation is pending Comment by Tansu Akdeniz January 28

Hi @Chester Fung The Atlassian support team has been notified and they will reach out to you.

in not receiving 2fa recovery email Comment by Tansu Akdeniz January 28

Hi @Syed Aman Please check out this page: * https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ If you need further help, since you are in free plan, please try submitting a ticket through this page: Atlassian Contact – Purchasing & Licensing

in Request to Cancel Trello Trial and Confirm Subscription Status Comment by Tansu Akdeniz January 27

Hi @김재석 Welcome to the community! Please contact support via https://support.atlassian.com/.

in Not receiving forgot code recovery email. Comment by Tansu Akdeniz January 27

Hi @Marc Agostinucci Welcome to the Atlassian community! It seems you face the problem mentioned here: Legacy Trello-only two factor authentication Since you have a free version and can't create a ticket via this page, I notified the Atlassian team here and they will reach out to you.

in I cant log into legacy Trello, asking two factor Comment by Tansu Akdeniz January 27

Hi @ShengWen Welcome to the community! The Atlassian support team has been notified and they will reach out to you.

in Requset for Manual Garbage Collection to Reduce Repository Size - CE Official Lightweight Comment by Tansu Akdeniz January 18

Hi @Martin Bonneville Welcome to the community! It seems your account needs to be re-activated. The Atlassian support team has been notified and they will reach out to you.

in I couldn’t log you in when accessing bitbucket Comment by Tansu Akdeniz January 18

Hi @Marina Carbone Please check out this: You don't use that email anymore You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account. For security reasons, we…

in I have lost access to the email I have registered with. Comment by Tansu Akdeniz January 16

Hi @BrijeshJaiswal The Atlassian support team has been notified and they will reach out to you.

in Request to Trigger Garbage Collection After Repository Cleanup Comment by Tansu Akdeniz January 15

Hi @Vibeke Aasnes Loeb This is an Atlassian Community so we don’t have visibility into or access to internal Confluence within your organization. It would be best to follow up directly with the admin user.

in Log-in failed Comment by Tansu Akdeniz January 12

Hi @Harsha Maheswarappa Once deleted, comments cannot be restored. The Activity tab only shows that a comment was deleted, not its content. It might be possible to see them in site backup. Please review the permission settings to ensure that only authorized users have permission to delete comments. You can check the audit…

in Jira ticket comments deleted automatically Comment by Tansu Akdeniz January 12

Hi @Caroline Ebenezer S An admin may need to grant you access to the missing product or site. Also, check out this page: Access Denied error for cloud app

in I am agetting this error , Can you help Comment by Tansu Akdeniz January 12

Hi @Edenyaliz David Welcome to the community! Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

in Email address locked after deleting Atlassian account - cannot contact support Comment by Tansu Akdeniz January 12

Hi @Karen Elizabeth Heap Welcome to the community! Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

in I have an existing Atlassian account and I 'm unable to login to cancel subscription no email access Comment by Tansu Akdeniz January 9

Hi @Rishi Satoor Welcome to the community! If needed, please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing Also, you can check the service status from this page and see if there is any active…

in No Longer Able To Access Account or Contact Support Comment by Tansu Akdeniz December 2025

Hi @chouhan.1505 You can use automation rules to further customize the email subject and body. Go to Project settings → Automation. Choose the Scheduled trigger and run a JQL query such as: * updated <= -7d AND resolution = Unresolved Then, add the Send email action and configure the recipients, subject etc. Alternatively,…

in How to automatically send email notification to assignee if a ticket is not updated for a certain ti Comment by Tansu Akdeniz December 2025

Hi @Eran Halfon Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

in unable to pay Comment by Tansu Akdeniz December 2025

Tansu Akdeniz Community Champion

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