Tansu Akdeniz Community Champion

Hi @Eran Halfon Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Hi @Natalia Do you mean your account or product subscription? Atlassian can deactivate free subscriptions due to inactivity. You should have been notified prior to deactivation. After the deactivation, you have a short period of time to reactivate the subscription. Please check this…

Hi @Marco Silini Welcome to the community! Please contact support via Atlassian Support portal. If it is inaccessible for you due to your subscription plan, please let me know so I can notify Atlassian team here.

Hi @TANG Xingjiayi This is an Atlassian Community so we don’t have visibility into or access to internal Jira tickets within your organization. It would be best to follow up directly with the relevant team in your company :) 

Hi @Padidela Harshitha Please try in different browsers and incognito mode. Disable browser extensions. Disable any cookies/ad-blocks. If problem persists, you can contact Atlassian support via https://support.atlassian.com/.

Hi @Rafał Niemiec Welcome to the community! Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Hi @Delia duPlessis Cancellation may not stop the current billing period since the amount for that period has already been charged. You can contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Hi @Luiz Figueiredo Welcome to the Atlassian community! To cancel a subscription: * Go to my.atlassian.com. * Find the subscription you want to cancel. * Select the Cancel Subscription and follow the prompts to confirm. Further information: Cancel a subscription

Hi @john.phillips2 Do you have more specific message? Have you tried using different browsers and disabling extensions?

Hi @Saravanakumar vanniaraj Permissions are controlled by the company. Please try reaching the relevant site admins for an access.

Hi @Ahmed sayed Mohamed Welcome to the Atlassian community! It seems you subscribed to free versions. If needed, in order to clarify it, you can submit ticket through this page: Atlassian Contact – Purchasing & Licensing

Hi @dahakka NA Welcome to the community! It seems your account needs to be re-activated. The Atlassian support team has been notified and they will reach out to you.

Hi @Tiago Rosado Welcome to the Atlassian community! Please watch and vote this existing ticket: [CONFCLOUD-68406] Capability to use Confluence Cloud Offline

Hi @Software Wata Atlassian may re-activate the site if it is not permanently deleted. Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Hi @1STAKE SUPPORT If Atlassian Support portal is inaccessible for you due to free plan, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Hi @MATTHEW ADEMOLA Please visit http://admin.atlassian.com/billing and check your subscriptions. Check out this page for details: Manage your subscription If needed, please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian…

Hi @Jim Lieberthal Calendar view is available in Premium and Enterprise plans. Please check out this page: Calendar view 

Hi @Michaela van Es Welcome to the community! The Atlassian support team has been notified and they will reach out to you.

Hi @Vijay Subramanya Welcome to the community! The Atlassian support team has been notified and they will reach out to you.

Hi @Lauren OMeara Welcome to the community! I notified the Atlassian support team and they will reach out to you.

Hi @Hossam Osman Welcome to the community! The Atlassian support team has been notified and they will reach out to you.

Hi @Guillaume BOUTIN LEFEUVRE Welcome to the community! If you don't have an access to the old account, there is no possibility to change the email address. You don't use that email anymore You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and…

Hi @Nuno Silva Welcome to the community! I've escalated the issue to the Atlassian team so they could check it further.

Hi @Herbert Jiri Welcome to the community! Could you please check spam folder? Would it be possible that emails coming from Atlassian (id.atlassian.com) are blocked? It is possible that your email could be part of our suppression list. Please contact support via Atlassian Support portal. If it is inaccessible for you,…

Please contact support with Request ID.

Hi @mini163 Please check out this page: Reactivate a subscription If needed, please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Hi @Matthew Berger Welcome to the community! Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Hi @Philipp Duttlinger Please check out this page: Change your email address

Hi @PCode Please check out the "Scenario" section in the page: How to update Bitbucket Cloud email address If needed, you could also reach to Atlassian support via http://support.atlassian.com

Hi @yedek3 Welcome to the Atlassian community! Your subscription might be deactivated due to inactivity. Please create a support ticket via https://www.atlassian.com/company/contact/purchasing-licensing