Tansu Akdeniz Community Champion

Hi @Shinsuke Maita There is nothing wrong with data indeed. Maybe there is an encoding problem with customer_request.json file? Can you please try the same call on postman? Best

Did you resolve the issue? What about using the non-jsm rest api to add an internal comment as a workaround?

Hi @Beamco I_T_ As @Nic Brough -Adaptavist- suggested, smart attachments add-on is one of the option which I evaluated before. It is possible to validate the attachment type in transitions.

Hi @Ganesh Babu J Welcome to community!! It is quite strange. By default, all cf options are same in create/edit screens. Is there any script (for ex Behaviors) that changes the options? Or maybe you try to edit a value whose context has already been changed after the creation? Can you please create a new issue and try to…

Hi @John Tucci There is a permission called "View Read-Only Workflow". Can you please go to project settings -> permissions page and check this one? 

Hi @Charlie Misonne It seems that "lead" property is not supported in expressions. And there is no way shown in doc.

Hi @Vincent Klijs Welcome to community !! It is strange indeed. If you do the same call, it has to return same response. Postman returns the data in real time. What about the BI tool? Best,

Hi @Gilad Shtern Unfortunately, it is not possible to configure layout. Columns in search query adjusts the width based on the data. Best

Hi @Ronald Arrieche Actually, the first one should work. What is the response? { "body": "Test internal comment", "public": false } Which user do you use as an auth in postman? Does it have an agent license? Because customers can only add a public comment. Please also take a look to Rest API guide.

Hi @Khyati Karki Welcome to community. Actually, this KB answers your question. You can also reach to local solution partners for a demo if materials on the web doesn't satisfy.

As I know, there is no free solution unless you develop a custom add-on.

Hi @Deepika singh By default, it is not possible to do it. If you have Script Runner or Enhanced Search add-on, you can use dateCompare function. Alternatively, you can use BI add-ons to make calculations.

1- Actually, Awaiting Customer Approval status has a clear meaning that you expect an action from reporter. You don't have to add automatic comment. Regarding "Approval", you can either configure an approval mechanism generally used for manager approval Or show close / re-open workflow action buttons to customer in portal.…

Hi @Nina Bakhtadze Actually, customer notification is project based and apply all issue types. Please check this troubleshooting guide to identify the problem.

Hi @Meytal BM One of the use-case is to use Resolved and Closed sequentially. When agents resolve the issue, they move to Resolved status. Customer approve (to Closed) or reject (to In Progress) the issue. If there is no answer, closure SLA counts in Resolved status and automation moves the ticket to Closed when SLA…

Actually, it works as expected although there is a warning.

In customer portal, you can see the issue creation date. If you additionally would like to add a comment, add an automation.

Hi @jira_admin_cu Please take a look at this sample which may guide you. def priorityField = getFieldById(getFieldChanged()) def labelsField = getFieldById("labels") String priorityVal = priorityField.getValue().getName() if(priorityVal.equals("Critical")){ labelsField.setFormValue('Priority1') } else {…

Hi @larissa.cristine Welcome to community. What do you mean by opened? If you mean the creation date, it is set by default. 

Hi @Bartosz Krol Did you check "Use Service Desk mapping"? Otherwise it works in internal Jira UI. Also you can use field.setHelpText() step by step within the code to print & check values.

Hi @Benjamin Peikes In automation page, there is trigger called "Issue Transitioned". Selecting from and to statuses should solve your issue. Selecting a specific transition (with id) is not supported.

Hi @Mohannad Alsouqi Welcome to community!! This is a rather common problem for Atlassian Cloud sites. If the site has missed payment, that tends to be the most common cause for the site being suspended. Please check the answer in this link.

@Aniket Hande field required validator is a default feature in Jira Cloud. Please go to workflow -> transition -> validators -> add validator.

Hi @Jordyn K_ Lee I guess you have already checked this article? * https://support.monday.com/hc/en-us/articles/360002296399-Jira-Cloud-Integration

Hi @Aniket Hande Welcome to community !! The following article will help you solve the problem. https://confluence.atlassian.com/jirakb/make-custom-fields-required-in-a-workflow-transition-in-jira-server-691011903.html

Hi @sjatla The following article will help you solve the problem. * https://confluence.atlassian.com/cloudkb/how-to-restrict-customers-access-to-specific-projects-only-in-jira-service-desk-cloud-815566896.html

Hi @Satyajeet Mohanty Welcome to community. There could be many different reasons. Please check this troubleshooting article after reviewing the errors.

Hi @Mark Slade Welcome to community. You can address 2nd line team to Jira business/software project if they don't have Service Management agent license. Ticket comes from portal and 1st line initially contact in SM project. Then agents can create a linked ticket to internal project where 2nd line work. You can also define…

Hi @Tamilarasan.Rajamanickam Welcome to community. Which request do you send? Can you share the details of the method?

Hi @[deleted] Welcome to community. 1- Jira Cloud comes with an automation feature. Go to service management project -> project settings -> automation page and define your rules. 2- If you need to have a field filled in particular transition, go to workflow -> edit transition -> add a screen which contains your field ->…