Tansu Akdeniz Community Champion

Hi @Matheus França Can you please go to Settings -> Issues -> Priorities and verify your current items? In which page do you get this field as empty? Request create screen in portal? Best

Since you have a free plan, there are some limitations. Please check this link for further info. According to article: Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day. You may use default notification settings to reduce the number of e-mails…

Hi @TaxAssuranceDirect According to the notification scheme, any user who has an application access to Jira software will receive e-mail from any event in associated projects. Please check the memberships of these users. Are the unsent e-mails related with current user changes? When you go to Profile -> Personal Settings,…

Hi @gaslightmedia Since you have an existing server license, you can renew it until February 2, 2024. Also the license should be visible in MAC account. Were you registered as a technical contact when the initial license was issued? If not, you can not see the license details. If you think there is something wrong with it,…

Hi @Ghader Samir Welcome to community. Do you mean searching an attachment content from customer portal? If yes, there is an open ticket JSDCLOUD-1629. Please take a look. Best

Hi @elhabib.damani It may be better to contact Atlassian for any technical issues. Best

Hi @Lesley Ireland Welcome to community. While creating a user, you should enable "Send notification email" to notify that user for account creation. About the task notifications, Jira projects have default notification scheme which notifies reporter, assignee and watchers in any event. So, any chance in issue will notify…

You are welcome !!

Hi @cissie chen Welcome to community. 1- Customers (unlicensed) can only reach to service desk portal and create/view/approve request whereas agents (licensed) can work on customer requests in internal Jira pages. Agents are added to the Service Desk Team role in JSM project. By default, users are added…

Hi @Paul Treadwell In order to allow unassigned issue in a particular project, you need to turn the global setting ON. It will not change current project settings. Proje leads will stay same and default assignee will be "project lead" again. But you will have a change to change project lead to unassigned. So, you can do it…

Hi @Kevin Lee Actually it is the latest one. Methods are applicable for 8.17.x. Best

Validator is easier than post-function. Sample one: import com.atlassian.jira.component.ComponentAccessor; import com.atlassian.jira.issue.Issue; import com.atlassian.jira.issue.fields.CustomField; import com.opensymphony.workflow.InvalidInputException CustomField techRevCF =…

Hi @Ruslana Smirnova I guess you should keep going, because there is no written formula in community :) Post, like, answer more and more.. Also check this link.

Hi @Anna Vatan What kind of an error do you get? Is it applicable for any project that you created in same way? Since you are admin in Jira, can you please go to following page and check project permissions? * Settings (top right in the page) -> Projects -> Click three dots and project settings -> permissions. Then check…

Glad to hear that it worked !! If you could accept the answer, it may help other people to find the answer easier.

You are welcome. In script console, you can test with the code above via manuel issue key. But in workflow, please use this one. import com.atlassian.jira.component.ComponentAccessor; import com.atlassian.jira.issue.Issue; import com.atlassian.jira.issue.fields.CustomField; import com.atlassian.jira.user.ApplicationUser;…

So, ClientA can not see the space (although you give access in page level). You are welcome.

Hi @sidddharth joshi Welcome to community. In cloud, you can configure IP allowlisting. In server, you can install behind the firewall. Please check this link.

Hi @Dharmesh Barot It totally depends to individual page restrictions. If you grant access to ClientA in your space, they can see all pages within the space if there is no individual restrictions. Ex 1: * Project Page 1 (no restrictions)* Sub-page 1 (no restrictions) * Project Page 2 (no restrictions)* Sub-page 1 (no…

Hi @Gene Johnston You can customize request type forms from project settings -> request types. Click "Add Fields" then add priority field. Please check this link for details.

Hi @Michael Benisti I guess you need to require "Original Estimate" in the workflow. Because Time tracking includes Original and Remaining Estimate fields. Go to workflow -> related transition -> validators -> add validator -> fields required validator. You should make "Original Estimate" field required. Best

Hi @Chris Annal Custom script is needed for it. Please check this code for link creation from customfield which may help you. If you need to validate Related Tech Review in transition then you need to write validation script. import com.atlassian.jira.component.ComponentAccessor; import com.atlassian.jira.issue.Issue;…

Hi @Michel MDM Since it is a Cloud version, you can create a support to ticket Atlassian. https://support.atlassian.com/ Best

Hi @Nkululeko Qwabe Welcome to community. Unfortunately, you can not create nested projects. But, it is possible to categorize projects in top level. Ex: Project Category (Customers) -> Project A -> Project B Project Category (Internal) -> Project C -> Project D Please check this link.

Hi @Андрей конин Welcome to community. Do you mean there is a loading error for specific issue? Can you please explain with details? Best

Hi @Rosana Casilli If a customer is configured as an approver in workflow, she should see Approve/Decline buttons in portal issue. Can you see this customer in Approval section? Best

You are welcome. So, agents needs to be activated in Ldap server. You can check their status in Jira Administration -> Users section.

Hi @John Francis Welcome community. Is Jira connected to Active Directory? If yes, users might be disabled there. If they are managed within Jira (internal users), go to Administration -> Users -> Find user -> Actions -> Edit Details and check the Active box. Also, you can check the user management logs from Administration…

Hi @Daniel Amaral Welcome to community. Please check this link to create a space in Confluence. ps: Keep in mind that all product guides are publicly available.

You are welcome !!