Tansu Akdeniz Community Champion

Hi @Daniel Jones [TNG] , @Dennis Fischer is right. You have to buy the apps with 100 users license. Regards

Hi @Aniruddha Medhekar , Welcome to community. Do you mean automated ticket creation via e-mails? If yes, * Go to service desk project -> select Project settings -> Email requests * Define e-mail account. So that, you can turn customer e-mails into issues. Please also check this KB. Regards

Hi @Deepan V.R Yes, it is the resolution field. It was set when issue transitioned to Done status. Regards

As I can see from the screenshot, trigger listens all issue comments. Then, you filter by Auto_ServiceDesk issue label. Also it works for "clones" link type. Can you please verify that both conditions match? * Maybe issue is related with "is cloned by" inward type? * Label matches? Also, does the rule actor have permission…

That's right.

You don't have to create a recovery_admin user. It will be automatically eligible to login after following the steps in KB.

You are welcome @Reuben Bezzina

Hi @Roberto Miasack , There should be an internal user with admin rights. Can you please check it? If you don't know the credentials, you can restore it by following these steps. Regards

Hi @Piyush Dinde There are lots of ways to copy a comment from project to project. 1) Script runner add-on: * Go to Project 2 workflow -> related transition -> Add post-function -> Script post-function -> Adds a comment to linked issues when this issue is transitioned OR * Add a custom script and write your own code. 2)…

You can see the function in issue navigator if you have it.

Hi @Reuben Bezzina , Welcome to community. Do you have Script Runner add-on? If yes, you can use the following query. issueFunction in dateCompare("", "Planned End Date < End Date") Please check this link for more information. Regards

Glad to hear that, you are welcome.

Hi @a.vlasova , Actually, it shouldn't be possible. Customfields, on transition screen, shows the latest selected values. If not, please check issue history. Maybe someone changed the values? Regards

Hi @Marco Stechl , Please check this KB, it may help. * https://confluence.atlassian.com/jirasoftwarecloud/creating-a-board-764477949.html Regards

Hi @CJ Connoy , It should work indeed. Please make sure; * Edited workflow is not in draft mode. * Assignee and reporter are different users. * Reporter has "Assignable User" role in that project. Regards,

Hi @Borusan Lojistik , Please update joda-time.jar with the latest version. * Stop Jira service. * Go to following directory ../JIRA_INSTALLATION/atlassian-jira/WEB_INF/lib * There is a joda time jar. (ex: joda-time-2.8.2.jar) * Download the latest version and put that file.…

Hi @Muhammad Ramzan_Atlassian Certified Master_ , You can create a new user (ex: jirarestuser) to do a REST calls, so it is easy to identify whether issue was created from REST or not. In issue search screen, use creator=jirarestuser jql. Alternatively, you can add a new customfield to issue create screen and make it…

Hi @JIRA Admin , If you have a Script Runner add-on, you can do it with a custom script. You can put a script condition to Backlog -> DEV step in a workflow of issue B. It checks whether linked A issue is completed or not. If issue A is completed, button will be visible in issue B. Sample code; (I assume you linked issue…

Hi @Gabriela Vila , Is it a one time issue or still facing it? As I understand from your post, you can see "Send for Review" button on user story. After clicking it, you fill the fields (resolution etc) on transition screen but it doesn't move to next status? Do you see any errors? Can you please describe with more…

Hi @Lucas Kattis , Collaborators can access service desk issues and take some actions (add attachment, comment, vote etc) without consuming an agent license. Please check this kb. *Also, take a look at this service desk roles page. Regards

You are welcome @prabu m 

Hi @prabu m , Normally, you can use workratio feature on jira queries. Ex; * workratio < 100 means timespent < Original Estimate * workratio = 100 means timespent = Original Estimate * workratio > 100 means timespent > Original Estimate But, if you track over the epic, there is a free Epic Sum Up Light add-on which may…

Hi @PASQUIET_ ROMAIN , There is an open ticket JSWSERVER-7653 for this feature. Please vote it. Regards

Hi @мария аношина , It may happen when automation actions are not applicable in the issue. Sample rule; * IF linked issue status changes, THEN transition service desk issue from A status to B. But, service desk issue status may be at status C at that time. So, transition action fails although condition met. Please check…

Hi @Bollareddy , REST API is mainly used to interact with your Jira instance remotely. You can find detailed information in this link: * https://developer.atlassian.com/server/jira/platform/rest-apis/ What kind of a requirement do you have? Regards

Hi @[deleted] , There is an open ticket JSDCLOUD-1317. Please vote this issue. Regards

Glad to hear that @Teja :)

In the workflow, you need to put this validator to READY TO ACCEPT to ACCEPTED transition in order to make fix version required for test issuetype. import com.opensymphony.workflow.InvalidInputException; if(issue.getIssueTypeId().equals("10000")){ //TEST issue type id def fixVersions = issue.getFixVersions(); if…

Hi @Aisha M , You can use this line to check issue type id. if(issue.getIssueTypeId().equals("10000")){ // } Regards

You are welcome @Lachlan :)