Tansu Akdeniz Community Champion

Hi @Jim Scott , Can you please try to reach this URL? * https://xxxx.atlassian.net/secure/ViewCollectors!default.jspa?projectKey=ABC Regards

Hi @Teja , You can use this one in order to implement this scenerio. If Roadmap Item Type = "Tactical" then make Launch Type field enabled. def roadMapField = getFieldById(getFieldChanged()) def launchTypeField = getFieldById("customfield_15400") String roadMapVal = roadMapField.getFormValue();…

This situation is so weird. Maybe you can share screenshots and there may be a missing point.

Hİ @Durga prasad panda As I know, there is no link issue feature on customer portal. Regards

You are welcome @Bollareddy !!

Hi @Teja , * Go to behaviours -> Add new behaviour * Map this behaviour to Project/Issuetype * Click "fields" than Select a field (ex; Roadmap Item Type) * Add server-side script * Paste your code. Following script may help you. def roadMapField = getFieldById("customfield_xxxxxx") def launchTypeField =…

Hi @nallu , Is that Audience field stored in an issue? If not, following method returns null. Please check; String audienceValue = underlyingIssue.getCustomFieldValue(audienceField); feature_link_field.setHelpText("Audience Value: " +audienceValue); Do you mean Profields for Jira add-on by profields (Audience)? If yes, you…

Hi @Bollareddy , Welcome to community. I highly recommend you check this link. 1) You can test your groovy code from Script Console. When everything is fine, * Go to the workflow, than select the transition (ex; Create) * Add post-postfunction -> Script post-function -> Custom script post-function * Than paste your code as…

Hi @nallu , As I understand from your code, you get audienceField from the issue (not in screen pop-up), * If it's value is "Development", than you make"feature_link_field" visible in pop-up screen. Why do you need projectKey and category? You didn't use these variables. Also, if you face an issue with this script, you can…

Hi @Lachlan Response shows that there is an issue with authentication although you pass credentials. Please try this one; import org.apache.commons.httpclient.HttpClient import org.apache.commons.httpclient.methods.GetMethod import org.apache.commons.httpclient.HttpException import org.apache.commons.httpclient.HttpStatus…

Hi @[deleted] , Welcome to community. There is a public Confluence guide which may help you. First, please explore default features. There are also add-ons which extends out-of-box features. You can search them according to your needs through Atlassian Marketplace.…

Hi @Bidhan Bastola Welcome to community. First, click "Spaces" at the top bar than select "Space Directory" and search a space in this section. Because when you first click to "Spaces", it always shows the recent spaces. Also, please go to Space Tools -> Permissions than check whether the user is added individually or…

Hi @Christopher Searle As I understand, PS-5500 is a new ticket created in Software project. It is not possible to view this ticket on service desk portal because it doesn't belong to service desk project. Consequently you see a link like http://jira/browse/PS-5500 rather https://jira/servicedesk/customer/portal/1/PS-5500.…

Hi @Lewis Perrin , However, i've turned off all the notifications for this custom resolution from any other status and yet the reporter still receives and email notification when a ticker is mute resolved. How did you turn off? There are two notification section for service desk project. * SD -> Project Settings ->…

Hi @Dean Balani There are some add-ons solution for server version. But, as I know, you can't hide customfield from specific users on Jira Cloud. *If you want to make field visible for all agents but restrict only the edit permission, you can do it. Tansu

Hi @tokuda , Please check this one: * Approvals = approver("TANSU") It finds requests that require or required approval by Tansu. Functions: Detailed info: https://confluence.atlassian.com/jiracorecloud/advanced-searching-fields-reference-765593716.html#Advancedsearching-fieldsreference-ApprovalsApprovals Hope it helps.…

Hi michael.yang@paasoo.com Do you have Script Runner add-on ? You can set a fixed security level from: Workflow -> Create Post-function -> Script Post-function -> Set issue security level depending on provided condition. Tansu

Hi @Sachin Bal , It seems that there is an open ticket for this: JRACLOUD-70794 Please check it. Regards

Hi @Veronika Dvorska , Glad to hear that! You are welcome. 1) As I know, system automatically puts green checkmark at the approver. 2) In PLANNED status (as there is no approval here), Approval section will become Past Approvals. Because there may be an another Approval mechanisim for other statuses. See below example.

Hi @henriklemlog , Please check "Workflow -> Create transition -> Validators" and also take a look at customer portal request type screen from "project settings -> request types -> edit fields". Regards

Hi @Jill Biggar Regarding your screenshot, mentions are automatically sent via e-mail and it is a good feature. Mention notification is not configurable by admin. Regards.

I just don't know how to set the jira agent to automatically appear Approval Section on Jira with the predefined approvers, when turns the state ON PLAN Do you mean creating an issue from Jira interface as an agent ? (not from service desk portal). If yes, You can use Script Runner's behaviours feature. Go to Behaviours ->…

Hi @Janice Gurr , You can handle different clients with different SLA's in a single project. This KB may help you: https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html It is possible to create organizations for clients.…

Hi @Veronika Dvorska , Tha problem is that; Approvers (Contains users needed for approval) custom field is NULL. 1- If approvers are always same for specific request type, you can set from admin panel. * Go to service desk project -> project settings -> request types * Edit Fields ("Order" request type in ypur case) * Add…

@Scott TheusActually she doesn't need those permissions. 1- Because if she doesn't have "Browse Project" permission, she can't even search for those project issues in JQL. "You don't have move permission" error appears after you write your JQL and go to bulk section. At this stage, this is directly related with "Move…

Hi @Saúl Cejudo Córdoba , For service desk portal translation, there is a paid plugin which I previously used with a success. You can do direct String translation. It may help. Regards

Hi @Jill Pass , Your JQL may include issues from different projects. So, you need to have a "Move Issues" permission for each project in order to do a bulk move. Could you please check the permission scheme of these projects? Than try it again. * Project - >Project Settings -> Permissons -> Move Issues. Regards

You are welcome @Peter Ellis , glad to hear that :)

Following script may help if you would like to set another field based on the origin field value. def firstField = getFieldById("customfield_17221") def secondField = getFieldById("customfield_17222") String firstFieldVal = firstField.getValue() if (firstFieldVal.equals("Partner")) { secondField.setFormValue(10000) // Ex…

Hi @Peter Ellis , I couldn't understand what you try to achieve with that script. You read the value from customfield_17221, than set the same customfield value with ITL3. Regards