Tansu Akdeniz Community Champion

After selecting, you should see this. Is it a server or cloud version?

Hi @ismail.moussaid What kind of an issue do you have? You can simply check the box near to issue and assign from queue. Can you please share a screenshot?

Hi @Priya Mitthankhediwale Welcome to the community. Please check this JSM Cloud Rest API doc to perform transition with POST method.

Hi @Nikhil Reddy Welcome to the community. Please go to my.atlassian.com account and find your license. Then click Renew button to extend maintenance.

Hi @[deleted] Welcome to the community. There are several resources and videos on the web. Please check them. If you need a live demo, you could reach to a local partner in this page. Also take a look at this Atlassian demo page.

Hi @Eisuke Oyama Welcome to the community. Please check this page: * https://id.atlassian.com/manage-profile/email

Hi @Tima K Welcome to the community. * There are add-ons in the marketplace for Telegram. Please check them. * Yes, you can. Please take a look the JSM doc.

Hi @Ashraf B Can you please verify that these users are licensed (agents) and added to Service Desk Team role in 002? Also, there could be duplicate accounts sometimes. If yes, you need to migrate portal customer account to the Atlassian account described in this KB.

Go to the project -> project settings -> automation -> add new automation. * Trigger: Issue Transitioned (A to B status) * Action: Edit Issue -> Choose the field to increment.

You can use "More Options". Sample: https://confluence.atlassian.com/automation/advanced-field-editing-993924663.html

Hi @Dumitru Darii The following should work {{#increment}}{{issue.My Customfield}}{{/}} Please also check this link for further info.

Hi @Venkanna B Whan you go to Jira -> settings -> billing -> manage subscription, you can see price estimates. You can also use this calculator to see the estimation including add-ons.

Hi @Raju Workflow is totally configurable depending on your need. For ex, in simplified workflows you can jump any status. On the other hand, you can configure the statuses sequentially. For your case, you should remove global incoming transitions for each status and add transition from status to status. Btw, do not forget…

Hi @Bushen Shi Welcome to the community. It could be better to create a support ticket. I don't think that there is a way without updating a payment details.

Hi @Ashraf Welcome to the community. What do you mean by "add them to issues"? You don't need to add the custom fields to the issue view screen. However, the value must exist in Jira issue in order to get a report. Also what kind of a report do you want to get?

Hi @samrat By default, it is not possible. Please vote this ticket. But there is a paid add-on.

Hi @James Lovell Please click Profile -> "Personal Settings" Best

Hi @Simon You can use built-in automation feature. Go to project -> project settings -> automation and define a new rule to update due date. Ex; {{now.plusDays(2)}} Please check this doc.

Hi @Daniel R_ Welcome to the community. As I understand, you would like to copy a custom field value from Epic (parent) when creating a subtask. In Automation, there is an "Edit Issue" action. Expand "More options" section than manually define JSON to update a value. To get parent value, please use issue.parent syntax.…

Hi @Kritsana Loaboonsup_Yahoo_ Welcome to the community. Yes, you can create a calendar and set working hours. Btw, if you need SLA's only in JSM projects, it is OOTB functionality.

Hi @[deleted] By default, project notifications are sent to assignee, reporter and watchers of issues. It is possible to copy the notification scheme and edit each event. (for ex, only assignee) Go to project -> project settings -> notifications to check it.

Hi @Paulina Mijal It is the name of the transition. Please look at the names of all outgoing transitions from that status. Alternatively, there is an "ALL" transition near to Declined status, it could be the name of this transition. You should rename it.

Hi @Paulina Mijal There could be many reasons. * Right permissions * Permissions of the other projects if board filter contains other projects * Complexity of the board filter Can you please check them all?

Hi @Mike Beisty Welcome to the community. Jira allows only one assignee per issue. You can use custom user picker or sub-task as a workaround. Please see this previously discussed topic.

Hi @Razmik Mikayelyan Welcome to community. As I know there is no built-in solution. Notification is not sent when project details are changed. Because there is no event fired.

@Łukasz Chrustek you are trying to paste Jira software license to Jira Core section. Jira software is the first one.

Hi @Łukasz Chrustek Welcome to community. According to the warning, the license that you are trying to paste is not for the selected product. Can you please check the license of the product in my.atlassian.com?

Hi @Dzmitry Zhyvatniuk Backups are stored in server home directory. Delete them from here: <home-directory>/backups>

Hi @Bharath Sithian You can add multiple series with "Add Series" button to show different SLA success rates. Sample: Please check this KB.

Hi @Nadine Schuett Is your company logo currently set after upgrade? Can you please re-upload it? Jira automatically find a color scheme for it.