Tansu Akdeniz Community Champion

What about using the following for comment in a body: "comment": [ { "add": { "body": { "type": "doc", "version": 1, "content": [ { "type": "paragraph", "content": [ { "text": "Resolved via automation.", "type": "text" }]}]}}}]

Hi @Cyberlogic Integration User Welcome to the community. Can you please take a look at Jira Cloud Rest Api doc? (look at comment in a request)

Hi @Marit Veldkamp Welcome to the community. As I understood, when you make a change in one project screen, it reflects to other projects screen. So both projects use same issuetype screen scheme. You need to separate these schemes. You can copy the existing or create a new one.

Hi @Sylvie Bracke Unfortunately, only Jira administrators can change the global custom fields. But in team-managed projects, users are able to define their own field.

Hi @Mustafa Aydemir There is an easier way indeed. * Go to Filters -> Advanced Issue Search * Search a JQL and save as a filter. * Click Details -> New Subscription * Customize details and subscribe.

How did you define IT Managers in Jira? Because you said IT Manager column for each project. By default, there are some built-in attributes for the projects such as project name, key, url, category, description, project lead. You can find from Project Settings -> Details page for each project. So, you can use project lead…

Hi @Ram What do you mean by adding? Do you want to give a dashboard permission or create a gadget for it managers? To share a dashboard, Click ••• and share, then add the related group to the viewer role. 

Hi @Chandni Gupta Welcome to the community. You will need the Create Issue project permission and the Make bulk changes global permission for the projects you want to create issues in. Note that your administrator can perform more advanced bulk imports. If you're an administrator, check out Importing and exporting data for…

You are welcome !!

Hi @Alex Use the following; project = REGPROV AND status = Closed AND assignee = o.smith AND resolved > startOfDay()

Hi @Mohammad Asif Welcome to the community. When you go to Project Settings -> Details page, there is a default assignee in the bottom. If selected option is the project lead and project lead doesn't have an assignable user permission (can be found under Project Settings -> Permissions), it may lead a problem.

Hi @Eliska Brahmbhatt Welcome to the community. By default all Kanban boards have the following sub-filter, which will prevent any issues without a Fix Version field to be hidden from the board: fixVersion in unreleasedVersions() OR fixVersion is EMPTY Go to the Board > Board Settings > General and check this rule.

This is same for all Jira's. If you click "Release" button in Kanban board, it assigns fix version to the issues in done column and issues are disappeared from the board.

Hi @Rakesh Jajper Do all the fields exist in Close transition screen? If not, getFieldById("customfield_xxxxx") doesn't work in bhv. Also, I couldn't see FieldX and FieldY definition in your code. I suggest you use setHelpText() within the code to see variable values step by step. As I see, you use same variable "FieldA"…

Hi @Jimi Wikman Kanban board uses the "Sub-Filter" to remove issues from the board. Default filter is "fixVersion in unreleasedVersions() OR fixVersion is EMPTY". Could you check your filter in case there is a difference?

Hi @Irina Pozdnyakova Are you sure that you change the ownership? Because it can be done by admin. If you mean sharing (editors, viewers), it doesn't provide ownership. They can either view or edit the dashboard.

You are welcome !!

Hi @Zehra Naz Üstünbaş I guess you try to open the .csv file via Excel? If yes, please check this KB. There is a workaround. * https://confluence.atlassian.com/jirakb/exported-csv-does-not-display-properly-in-excel-that-contains-non-english-characters-874626219.html

Hi @Yuly Buenahora Do you want to show SLA data to the customer in the request view page? If yes, there are add-ons in the marketplace.

Hi @Tiara Sackett Welcome to the community. To login Atlassian account, use https://my.atlassian.com/. You can reset your pass if you lost credentials.

Hi @Ana Vukovic If there is an error, you should contact the vendor. Best

Hi @Kim Kancauski Welcome to the community. Some alternatives; * If you have Automation for Jira, you can create a scheduled job to create automated issues. * You can write your own service. * You can use Jira Rest Api to create issue from outside. * Also there are some add-ons which provide this functionality in the…

Hi @Paulo Martins Security level is one option. First of all, create a security level and configure members. Than configure an automation rule to set security level based on request type. Then, if confidential request is created, only agents within the security group will see those tickets.

Hi @Ben Weisman It is generally better to do it with roles. First, create a permission scheme. Browse Project permission allow users to see issues within the project. Assign a role (existing or new) to this permission and also do assignments to other permissions (Create Issue etc). Then configure User&Role assignments in…

It is better to reach Atlassian support which I previously mentioned.

Hi @Kelby Cullis Do you have any user-installed add-on? Also you can try running Jira in safe mode. At last, create a support zip and open a ticket via https://support.atlassian.com/.

Hi @Dominik Březina It doesn't create a board. Please watch and vote this issue JSWCLOUD-12804.

Hi @[deleted] There could be an add-on related issue if you use them in transitions. You may need to update the versions. Can you please identify if any add-on library is used? Please also check this related post.

You are welcome @Kota YAMANOUCHI 

What about creating a new site, same problem? If it doesn't work, you can contact support team. https://support.atlassian.com/.