Tansu Akdeniz Community Champion

You are welcome!

You are welcome @Christian Fiorilli 

Hi @Abby Chang What do you mean by "I can't see the epic type"? Pre-sales, training, handover etc are all epics. Do you mean showing them as a backlog item?

Hi @Cherrie Lee Welcome to the community. Do you mean a quick filter which you can reach easily within the board? If yes, click Configure Board -> Quick Filter. * https://support.atlassian.com/jira-software-cloud/docs/configure-quick-filters/

Hi @Kota YAMANOUCHI Welcome to the community. In Jira, customizing card colors make a color bar, not a full background. There is an issue JRASERVER-65638 also. Please vote and watch it. I assume you use an add-on in the marketplace. Can you please check? Best

Hi @Danielle David Can you see the "Customer form extension" button when you go to JSM project -> settings and scroll down? Please check the sample screenshot shown in this page. * https://deviniti.com/support/addon/cloud/extension/latest/df-request-form/

Hi @Boris Tarasov Welcome to the community. Please check the answer provided in this link.

Hi @m_4ever Since it is cloud, there will be a Jira site with a trial. Can you reach your newly created site which is like xxx.atlassian.net? If it is not created somehow, please try this link. https://www.atlassian.com/software/jira/free

Hi @Christian Fiorilli Welcome to the community. In Cloud, you can't change e-mail address. But there is a workaround. * https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html

Hi @Serdar Ürkmez Welcome to the community. You don't need to pay extra. Do you mean opening the space to the web? If yes, you can simply grant anonymous users access. * https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/ It is also possible to give a public link to individual Confluence page. *…

Hi @sunil kumar Do you mean searching Fix Version release date? If yes, please look at the workarounds in this ticket JRACLOUD-22640.

Hi @Pratibha Tambakad As I understood, in behaviours, you added a field as required and added a condition for selected transition? Can you please double check the guide workflow and transition id?

It has already been in Done status. So, script validation throws an error.

Transition id 71 is available here. In Testing (4) IN TESTING Done (71) issueService.validateTransition(user, it.getId(), 71, issueInputParameters, transitionOptions) What is the ILAB-1251 status?

Hi @Özge K_ Can you please try to create this sub-task manually by using the same parameters you pass in post-function? Also with the same run-as user. 

Hi @Cheerla Vamsi Krishna Welcome to the community. Do you have Automation for Jira add-on? If yes, you can simply define a rule for this scenario. For sure, it is possible via Script Runner. But you should be familiar with scripting. You can look at sample codes in community. Also take a look…

Hi @Priyanka R I guess you try to create a project that shares its configuration with another project. Please check this link.

Hi @[deleted] Welcome to the community. Are you a space administrator? Maybe permissions has changed. Can you see the space settings? If you are site admin, go to Settings -> Space Permissions, find the space you need Admin permissions and click on Recover Permissions.

Hi @Praveen You are trying to perform transition 71. But it is not applicable for ILAB-1251. Please check the issue status and also outgoing transitions to verify that 71 is available in workflow.

Hi @Anni Ghazaryan Welcome to the community! It could be a message from separate product such as Confluence. Please go to Billing -> Manage Subscription and check active ones. If you don't use, you can simply remove it.

Hi @Kartik Gour Welcome to the community! Where do you call this api? Do you pass the credentials (basic auth) as expected? Please double check the login user.

Can you see the following?

Hi @Ankit Kumar Jain Welcome to the community. Go to Administration > Billing > Manage Subscriptions.

Hi @Madhu Reddy * due < now() and resolution is EMPTY * due > now() and due < 3d and resolution is EMPTY

Hi @Michael Fuhrmann Please take a look at Cloud Migration Assistant for migration: https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/ Atlassian's GDPR Commitment: https://www.atlassian.com/trust/privacy/country/europe-and-gdpr Also check data residency…

Hi @Nick Casey If you mean customer portal, simply https://xxx.atlassian.net/servicedesk.

Hi @anjitha.s Generally, the problem is the workflow config. Can you please check validators and post-functions in create transition? You may need to remove 3rd party functions. You can also check atlassian-jira.log file. Take a look at this doc.

Hi @Yana Baklaikina Welcome to the community. Did you investigate atlassian-jira.log file? Is it an internal group?

Hi @Henk.Maritz Welcome to the community. Do you have Administer Jira global permission? Can you please share a screenshot?

Hi @Erhan Karakoc Welcome to the community. Do you need duration or the issues which stayed unresolved more than 3 days? If you have Jira service management, it is better to define SLA metric for new issues. You can report breached issues, average duration etc. If you have Script Runner add-on, please use this query. *…