Tansu Akdeniz Community Champion

Hi @Will You There is no single field level edit permission. But there is a workaround. Remove the field from EDIT SCREEN (Project Settings -> Screens) and then in workflows, create a new transition that returns itself with a newly created screen including this field. Then give condition to this transition. The following…

You are welcome!!

Hi @Arief Ramadhan Heldian Try adding "\\" character for new line.

You are welcome @Anthony Wilson !! Can you please accept the answer so others can find the solution easily.

Hi @Anthony Wilson Welcome to the community. Do you have Jira Software license? Because boards (Scrum/Kanban) comes with it. Jira Service Management license alone is not enough. Also check this: https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html

Hi @Purevdorj Nyamdorj , Since other issues are fine in same project, you have Transition Issues permission too. Can you please check the conditions for this transition from Issues -> Workflows -> Related Transition -> Conditions? For the Integrity checker, do you have DB access? You can determine with SQL query in this…

Hi @Kurt De La Rosa Welcome to the community. I assume that software issues have issue link with service issues. In issue search navigator, you can add "Linked Issues" column.. For the issues in board, you can again add the same from board settings -> card layout. Then, linked issues will be visible. It is also possible to…

Here the link to create a support ticket: https://support.atlassian.com/

It escaped my notice @Bill Sheboy, you are right.

Got it. Please check this page also. Sample; issue.setCustomFieldValue(dateCf, new Timestamp((new Date() + 14).time))

Hi @Alex The following smart value should be used within Automation. Do you have it? {{now.plusBusinessDays(14)}} If yes, please go to project -> project settings -> automation and add new rule. Then, choose the trigger (ex; issue created) and edit your custom field with it. Check this answer also.

Hi @Negjat Jusaj From Project -> Project Settings -> Language Support, you can add language or change default language. Please visit this page for more details.

Hi @Prakhar Shukla In order to see as a column, you can simply add a post-function to the workflow transition and copy these values (user who triggered the action) to newly created custom field (Ex; Resolver, Approver etc). Also use Approvals = approver("xxx") (For JSM approvals) query if it helps.

Hi @Yash Beriwal Welcome to the community * In selected space, go to Space tools > Permissions. Then, simply give Export permission to a person/group. * Server version doesn't have these roles. Confluence admin has the most power. In spaces, space admins have more permissions than normal users. Please check this link for…

Hi @Rebecca Alfredsson Welcome to the community. There is an open ticket JSWCLOUD-5368. Please vote and watch it. Alternatively, you can change the board filter and order issues by created. But you will lose ranking feature.

You are welcome !!

Ahh got it. You have different approvers in different fields and would like to merge them. So, you can create an automation and add these values to approvers. Then, use this approvers field in approval mechanism in workflow. Sample rule;

Hi @Cameron Loperfido Please go to Project Settings -> Request Type -> Find your type (Ex; Incident) -> Issue View and check the fields in screen and their order.

Hi @PO Palash Yes. In JSM Premium version, insight asset management is bundled. * https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management You can define your assets within Jira or import from external sources.

Hi @Руслан There is no config to change it. Please check this: How Jira suggests sprint names

Hi @Ivan Andrieiev There are open tickets JSWSERVER-16161 and JSWSERVER-20433. Please watch and vote them.

Hi @Sarah McConnell Welcome to the community. As you suggested, you can create a new multi-user custom field (Ex; Department Leads) and set the approvers in this field. Then configure the field that all approvers should approve to progress next step. *Btw, you don't have to create a new field, you can also use default…

Hi @Conor Welcome to the community. As long as the request is not deleted, it is stored in the system. In terms of reporting, requests are not normally deleted. Do you mean that?

Hi @NTNT What is open for you? Go to project settings -> automation and add new rule. Use Scheduled trigger and provide a JQL depending on your need. Then add an action (Transition Issue) and choose the destination step for automatic status change.

I assume that there are issues with due dates past. You can validate by clicking "Validate query": Also please notice this feature "Only include issues that have changed since the last time this rule executed". Can you check Audit Log of this rule? 

It is totally up to you. ps: Unfortunately, there is no trigger that will instantly detect when the deadline ends. Therefore, you should configure scheduler on time basis.

Did you follow the steps I mentioned?

Hi @Sharee Charrett If you have Jira Software Premium, you can use advanced roadmaps. Or if you would like see different projects in same Scrum Board, you can give board filter JQL which includes multiple projects.

Hi @Sharee Charrett Go to Project Settings -> Screens -> Find related issue types "View issue" screen and add fields (Due Date etc). To edit, add them to "Edit Issue" screen.

You are welcome!!