Dexter de Vera Community Champion

Hi @David Willoughby , To make you dashboard visible is the user is added in group/role indicated in your project permission , filter and dashboard? Also do you have any security scheme in your project?

Hi @Paul Towner , Only org admins can restore user access. You can ff this step. Navigate to admin.atlassian.com and select the organization Under Directory > Users, search for the user that you are trying to restore. ( Make sure all filters are unselected, there could be chances that the filter is set to show only active…

Thank you @Joseph Chung Yin 

do you have any preferred /recommended plugin for this integration. 

Our main goal is to sync the ticket 2way if possible. e.i. when ticket create in SN (with title, description and other field value, then it create ticket (sync) in JSM. When status, field and comment change in JSM. SN ticket status, field and comment updated/sync. When customer in SN commented ,add comment in JSM. If its…

Great! Happy to help.

Hi @lindazhou , Welcome to the Atlassian Community! You can check the board configuration, if your using Kanban board. you can move the backlog status from Kanban backlog to the board column.

Hi @Christine Houlding , You can check you issue filter. If the filter is from initiative to subtask. Make sure your issues have followed the heirarchy. E.i base on the filter it will show the intiative. Then if you expand it will show epic then task. If the epic dont have initiative parent it will not connect because the…

Can you click the 3dot on you create screen of company manage project ticket (the one with the problem). Then select all fields. After that check all the field with asterisk aside project, issue type and summary.

You said its a team managed. but your showing company manage project. Your company manage is fine right? like what you said in your Description.

can you show us the issue type layout of story: like this If there is a field aside Summary that is required. it will popup even the field have default value.

Can you show us the issue type layout you are trying to create. like this:

Hi @Mathew Berry , Possible that you have a required field upon creation, thats why it popup so you can fill up the fields needed.

Hi @Katja Hansen , Welcome to the Atlassian community. You cannot modified the child view linked in you ticket (only assignee and status displayed). You need to go to child ticket itself to see the fields..

Hi @Vineet Kotian - admin , Welcome to the Atlassian Community! Are all the fields indicated in your condition have no duplicate fields? example- go to custom field then search for "Severity" if it has duplicate field. Maybe you use the different field (duplicate) in condition.

Hi @Nam Dong Yeon , You can try this JQL: created >= "2024-03-01" and created <= "2024-04-30" ORDER BY created ASC Just update the date base on your range. 

Hi @Sanja Oosthuizen , Welcome to the Atlassian community! You have to use Advanced Roadmaps "Plan". * Create a filter that will cover all required projects. * Create a plan then use the filter you created. * In Plan Timeline, you can filter it From Initiative to subtask Also you can group the issues by project - View…

The automation I shared with you is working on my side. (Screenshot is tested successfuly) before I show it to you. Lets wait for Atlassian Support feedback.

Hi @Eva Rabinovich , Welcome to the Atlassian Community, You may check this sample time tracking app : tempo-jira-time-tracking , I think it meets all your requirements but still try to book a demo then confirm all your requirements to them if those are all possible. Hope it helps!

Base on your new case MARKXA have XA that is why you got an error. So you can add space at the beggining just to make text unique. Please dont add new case like this - MAK XA XA3.1 because you will got error again. :) {{issue.sprint.last.name.substringBetween(" XA",".")}}

You have error in your JQL. "New Intake Request" - this must have " ". If your value have space, you need to indicate "" to count it as one value.

Hi @Phil Harman , Welcome to the Atlassian Community! Can you show us the screenshot of your automation audit log? Is the user who trigger and the member of Product Owner are added in your project? have project role?. If user are added in project then you can check the Project permission - "Assignable User" - User should…

Hi @Nahuel Logghe , Customer (if its only a customer without access on your project) can be the reporter, participant, and part of an organization and they will receive only one notification for comments and transitions (even the reporter is included in participant). It may have a problem in Jira regarding being in two…

Hi @Lori Surapaneni , Welcome to the Atlassian Community! The default dependencies visible in Plan is link issue blocks. To add link issue type - go to settings - Dependencies. Also make sure both issues have start date and duedate. All issues with dependencies can viewed under Dependencies tab Hope it helps.

You mean there is no field for description in software epic? Make sure all the fields needed in create issue action (automation) is included on all screen of your epic screen scheme.

Hi @Nicholas Keene , @Kate Pawlak _Appsvio_ solution is the fastest way. You also may click the ticket key. after the issue popup, hover text of the issue key (upper left) or in URL.

hhmm. your automation is correct. Do you indicate the Software Project in Create issue? and in Audit log the trigger issue is from product discovery Project right? Can you try again to create manually in Product discovery project via "create delivery ticket" (use both project you indicate in automation). and if its…

Hi @Michelle Kha , If the label is no longer use in issues then it will be deleted. You can check the altassian support doc: How-to-delete-a-label-in-jira 

Use smart value condition instead of issue field condition. add smart value condition in if - {{fieldChange.fromString}} = A and issue field condition - X = D This will check if the value of X is A before changing to D Then you may apply the same depending on the "from" and "to" you want to check If X = from A and X= D…

Hi @Yuval Zaltz , Yes, you can. try this sample process in automation: When: Field value changed - select the field that will trigger the automation (your single select custom field) Condition: If/Else block - add condition - Issue field condition - select the field - equals - value - Then: Edit field - select the field…