Dexter de Vera Community Champion

Hi @Gene Pengson , Welcome to the Atlassian community, Can you show us the automation you have? You can add an action - "Lookup issues" to query all linked issues with the status you prefer ei. linkedIssue IN linkedIssues("{{issue}}") AND status in (Open, Pending, "Work In Progress") Then add this to your comment…

Hi @Aidas , Welcome to the Atlassian community, May I know what specific question about subtasks you still need? Thanks! Dexter de Vera

Hi @SARAVANAN BASKAR , Welcome to the Atlassian community, I haven't yet tried to do cloud to cloud migration, In addition to @Hans Polder answer, You can use this documentation for guidelines specifically on how to copy Jira and confluence data.…

Hmm. This may be an issue, I request assistance from the Atlassian Support team. An Atlassian Support Engineer will review the post and respond to this thread within 2 business days. You can also raise a ticket in Atlassian Support here: https://support.atlassian.com/contact/#/ 

Hi @Alan Scott , You can create an automation like this: Trigger: Version released - This will trigger when version released , use {{version.name}} to get the triggered version THEN (Action): Lookup issues - use this JQL: fixversion = {{version.name}} - This action will get all issues base on JQL: fixversion =…

Can you try to select a resolution and then complete the issue? let's see if the resolution is still not resolved.

Based on the ticket history screenshot there is no field updated when moving from Open to Completed status. Are you sure you fill-up the resolution field in the resolution screen when moving to completed status? Can you create a sample ticket today and then see if the resolution screen is shown and required to fill up when…

Can you check the custom field if there is a field named Resolution? Also, can you go to Settings - Issues - Resolutions and screenshot the values available? (If the value solved is there) It would also help us to check if you can try to resolve a sample ticket, screenshot the ticket itself and its history.

Hi @Lara Sousa , Can you show us some screenshots of your Kanban board, board filters, subfilters, and if there is a security level set in project. Thank you!

Hi @Sarah Bizewski , Can you check if the resolution screen has a correct resolution field (not a custom field). It should update the resolution of the ticket. Thank you!

Hi @Kay Bickell , Addition to @Jim Knepley - ReleaseTEAM reply. Only deleted comments are logged into ticket history but track only the user who deletes a comment.

Hi @Francesco Carullo MMS , Based on the screenshot it should send the correct Italian text in email. I request assistance from the Atlassian Support team to check your issue. An Atlassian Support Engineer will review the post and respond to this thread within 2 business days. Hope it helps. Thank you!

Hi @Cristina Escalante , Welcome to the Atlassian community, You may ask your Jira admin if the user has "Browse Users and Group global permission" and have product access (ei. software license) in the organization. If everything is set correctly, It may be an issue. You can raise a ticket to Atlassian support to check…

If Italian is your default language, can you screenshot the project's default email template instead of English translation? It's just beside the translation tab. 

Have you already checked the email template I posted (screenshot)? You can check it to see if it's translated correctly. Maybe you can show us the screenshot of the Italian translation of the email template. 

Hi @Leticia Marques Bauler , Welcome to the Atlassian community I haven't yet had experience working in the data center but this should be possible in Jira automation. You can create an automation based on a schedule trigger (run it every day) then add JQL search - due >= 2days AND statusCategory != Done This will check…

Hi @Francesco Carullo MMS , You can check the language support in that project. Go to project settings -> Language support -> click Italian Go to Email templates then check if the text is translated. You can manually update the text if needed. You may check this document about translations for email templates.…

Hi @Andy Meadows , Users must have a software license to access Software Projects regardless of type (Company or Team). Second, your software user group (where you add new users) may be added to other projects that's why you see many projects. Third, If the projects you were seeing are all Team-managed projects, maybe the…

Hi @Tianle(Tia) Chen , Welcome to the Atlassian community, Ask your Jira/confluence administrator to check if the page you're trying to edit has restrictions that only the user can edit, and make sure you are added to it. Also, Maybe your user access change, make sure you still have confluence user (not guest) license…

Hi @Steve McGill , Welcome to the Atlassian community, Im not haven't yet tried to integrate Jira cloud and Slack app but I think this documentation will help you how to set up the integration. https://support.atlassian.com/jira-software-cloud/docs/use-jira-cloud-for-slack/ I hope it helps. Thank you!

Hi @Javier Prados , Welcome to the Atlassian community, Can you show us your JQL and screenshot of the exported csv. Thanks!

Hi @Tehmina Aslam , The Custom hierarchy is for Advance Roadmap (Plan) only. Based on your details, you're using premium software. You may navigate the Plan under the main menu -> Plan. To learn more about Advance Roadmap: https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-is-advanced-planning…

Hi @Kovida-Yash , Are you using company managed project or team-managed? Also, want to know if your project is in software or service management? If you're using company managed project, you may want to update your Notification scheme. 1. Go to project notification -> Notification -> Settings -> Action -> Edit Notification…

Hi @Kalpathi Rajkumar Harishma Your JQL expect a value from resolution, you may add " OR resolution = Unresolved" to include also the empty / Unresolved resolution. resolution NOT IN ("Duplicate", "Not a Defect", "Canceled / Rejected") OR resolution = Unresolved Hope it helps!

Hi @Christian Piermayr , Welcome to the atlassian community, As mention by @Luis Felipe Studzinski Santos , you can add condition to allow the transition only to Assignee. Check out the link for more details about configuring advanced issue workflows.…

Hi @Mario Amaya, Are you referring to your SLA time of resolution? If yes you need to update the goal of your SLA. To do this you need to have Jira or project administrator access. Please see the link below on how to setup sla goals. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-goals/ Note:…

great! thanks.

You said User is in group added in browse permission in all the project included in your filter. And your filter use im dashboard is set org as viewers. How about the dashboard? Have you already set the viewiers? You need to set the viewers for both dashboard and filter. Can you show us some screenshot for this 3 (project…

Hi @max , as mention of @Fabio Racobaldo _Catworkx_ . check the fields available on your screen. In addition, As Jira admin, you can add the field missing in your project. Assuming you're using company managed project, this doc shows different options how to associate fields in the screen.…

Great.. goodluck!