Mohanraj Thangamuthu Atlassian Team

Hello, Your user account activate. Kindly request your admin to add you to the site again. Thanks

Hello, Kindly create a support request. Team should be able to un-lock your instance and then we could find when import was attempted from logs.

Hello, You can create application link between BB server and Jira cloud. Refer to https://confluence.atlassian.com/bitbucketserver/link-bitbucket-with-jira-776640408.html

Hello, Could you confirm whether you are using Jira service desk template or Jira software template ?

Hello, Check if these two users could login into https://id.atlassian.com from incognito window. If they are noticing login issue still, then we need to check the authentication method used.

Hello, Looks like you have connected Github through DVCS connection (Settings >> Products >> DVCS), this setting will be removed in near future and recommendation is to use the addon : https://marketplace.atlassian.com/apps/1219592/github-for-jira?tab=overview&hosting=cloud

Hello, have you added your custom email to Jira cloud (as incoming email) ?, to create issues on Jira cloud, but sending email to this custom email ? Or this is for notification email.

Hello, I would recommend to use .csv file as this will help you to modify any field while importing the data. Thanks

Hello, I would recommend to use email address of the user in the .csv file as this will avoid any mapping issues during .csv file import.

Hello, I would suggest you to create a new API token and check the status from AWS. Also make sure you are using user level API token (User account >> manage account >> API token) and not the API token from the org admin page (admin.atlassian.com).

Hi, You could go to project settings >> General. Edit filter query, edit the JQL query to add multiple projects. You need to make sure all the status is mapped to column as well (from board settings >> Columns).

I believe automation trigger is listening to Epic template as well and rule action is set to update the trigger issue. A screenshot of the rule will help. Thanks

Thanks for the info. So a user will create an Epic. Once Epic is created you want story to be created automatically ?. I am trying to understand the trigger point on when the automation should create a story.

Check if following option works for you. We can use workflow and condition, only users from one group can move the issue to a specific status (this can be done with workflow condition). On the transition screen to that status, you can add the custom field and remove the field from other screens.

You can modify project A board filter to include issues from all three projects. If a user select an issue from the board and make changes, it will be saved on respective issue. So all update will be saved to the issues on project B and C as well.

Creating 3 sub-task when "Story" issue is created should be fine and assigning these issues to same user could be done through automation rule. Have few question. 1. Story should have an Epic link or Story should be in Epic level ? 2. You want to create the Story through automation or user's will create story, later…

Hello Kelly, Thank you for the video. On Team managed project you were checking the Project settings >> Details and not the Access. To access user management, kindly select the Settings icon (on top right side on the browser, left side to your user name), then you will have option to select "User management".

Hello Kelly, On Team managed project you can go to project settings >> Access, add your self to administrator role On Company managed project, you can go to project settings >> Permission. Check whether project role or user group is used for "Administer Projects" permission. If this is project role, go to project settings…

You can check the JQL used on the company managed project board. Possibility is that done status Epic issue type is excluded.