Mohanraj Thangamuthu Atlassian Team

Hello, Good day. Please post your query on : https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk as well.

Hello, Good day. Kindly confirm my understanding is correct. You have configured mail handler to create an incident ticket from email. But now instead of specific email all emails are converted to incident ?

Yes, please check if you can find who manages the Jira server in your environment, this will help to proceed. Thanks

Checking the URL : https://bugs.mojang.com/secure/Dashboard.jspa from my end this looks like Jira server setup. Please refer to https://community.atlassian.com/t5/Jira-Software-articles/How-can-I-add-2FA-to-Jira-Server-or-Confluence-Server/ba-p/1492654

Thank you. If you query is answered please select "Accept answer"

Hello, Good day. Done issues will be shown on last column status only for 14 days, have these issues crossed this time limit ?

Hello, Good day. Please try the following automation rule.

Hello, Good day. Could you please let us know whether this is Jira server version or Jira cloud version ?

Hello, Good day. You can achieve this through the automation rule. You can create a condition to check the resolution type and then send a notification for a specific resolution.

Thanks for confirming. Looks like you are affected by this reported issue : https://jira.atlassian.com/browse/JWMCLOUD-568 please vote if this is same issue.

Please check whether this JQL option helps you : https://jira.atlassian.com/browse/JRACLOUD-5316

I believe this requires backend fix from the CA team. Please create a ticket from https://support.atlassian.com/contact/, you can select billing.

Please help me with your automation rule screenshot.

Hello, Good day. Could you confirm you are noticing same issue as : https://jira.atlassian.com/browse/JWMCLOUD-513 ?

Hello, Good day. Please check if the following option helps. You can try the timespent value in minutes createdDate >= 2022-10-24 and timespent >= 10

Hello, Good day. If you are on Premium version, then following article will help : https://confluence.atlassian.com/advancedroadmapsserver0329/grouping-by-releases-1021218854.html

Hello, Good day. Please check if you could create an automation rule to edit the Epic issue type with following smart value. {{assignee.displayName}}

Hello, Good day. I believe you are trying to set default value to a custom field, so that every time an end user try to create new issue then the text will be shown to them. Please refer to this link…

Hello, Good day. From list view could you sort the issues based on category to check if all different category is listed properly?

Hello, Good day. I don't this URL created yet on my end. Please raise a ticket at : https://support.atlassian.com/contact/

Hello, Good day. This means that there was no story point added when the sprint was started. Let me share an example. Sprint start date : October 1'st Story point added to the issue on : October 2'nd Sprint actually started on : October 2'nd In this case sprint was started on October 2'nd, but the start date of sprint was…

Hello, Good day. You can configure email email notification on this project, so that users will receive email notification when an issue is updated/edited. Users can respond to the notification email received from Jira and this response will be added as comment on existing issue and there is no way users can create new…

Hello, Good day. Go to board settings >> Swimlanes and select "Epic. Check if this helps your requirement.

Hello, Good day. We have an open feature request for this request : https://jira.atlassian.com/browse/JRACLOUD-72506

Hello, Good day. On company managed projects we can edit the filter query used on every board and can include issues from different projects. You can configure the board on different projects to show issues from all projects. Ref…

Hello, Good day. Please re-post this query in our Jira service management community forum : https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk

Thank you Bruno. If this has helped please select accept solution. Thanks!

Thank you for the update. Please refer to the attached section in the following link : https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/ 

Hello Brian, Good day. From the screenshot we can see that you have grouped issues by category in list view. You want to change the order in this view ? please provide additional information on your requirement.

Hello, on my test instance, I am able to filter these issues in basic search. Please find attached screenshot.