Mohanraj Thangamuthu Atlassian Team

Hello, Good day. Please check the JQL query used on the board and make sure this Task is included in the query. If its included then go to board settings >> column mapping and make sure the status of the missing Task is mapped. Thanks

Hello, Good day. I would like to know if you are impacted with the following bug. https://jira.atlassian.com/browse/JRACLOUD-94545? Let me know if your issue is different. Thanks

Hello, Good day. Please access the following link to update the user name. https://id.atlassian.com/manage-profile/profile-and-visibility Steps : https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/

Hello, Good day. Please create a ticket with our billing team at https://support.atlassian.com/contact/

Hello, Good day. Settings >> System >> Incoming >> mail handlers are used to create new work items by sending an email to Jira email address. But I believe you are facing issues with notification not working when new issue is created on a project. The same notification scheme is used in other project where notification is…

Hello, Good day. Could you please brief us on the issue. Whether user is unable to access the Jira instance or a specific work item in Jira instance?

Thanks. Please create a Test Epic and a child issue under the Epic. After that export both these two issues to .CSV. You will get the format that is required to import the issues as well. Let me know if these steps help.

Hello, Good day. If you are using MS connector then there is a change. https://community.atlassian.com/forums/Automation-articles/Update-on-sending-Microsoft-Teams-messages-with-Atlassian/ba-p/2780258

Hello, Good day. Correct if my understanding is wrong, you want to create 1 Task and 2 new sub-task with .CSV import. Work item is getting created, but there is no link. I confirmed following format works on my instance.

To confirm this issue has been addressed in JSM community link?

To confirm, above format worked for you in Jira Datacenter version?

Hello, Good day. Please move this query to : https://community.atlassian.com/forums/Rovo-Dev-Agents-Beta/gh-p/rovo-dev-ai-agents

Thanks for pointing out @Yoann LEGRAND 

Hello, Good day. We don't have an option to export/download project template. But you can create a new project, by sharing all the settings of an existing project. Thanks

Hello, Good day. From the URL it looks like its failing at post install status. Could you check the HAR logs to find the exact error code and end point of the error?

Hello, Good day. We had an issue with dashboard gadgets not loading when any addon gadget is used. This issue is fixed now. Are you still facing this issue?

Confirmed on my test instance.

Hello, Good day. Please use the following format.

Hello, Good day. Are the users using desktop web browsers or mobile web browsers? Could you collect HAR logs to find the error reason code?. Thanks

Hello, Good day. I hope the following link helps your requirement. https://community.atlassian.com/forums/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

Hello, Good day. Please move/post this query to our Atlassian Guard channel. https://community.atlassian.com/forums/Questions/qa-p/atlassian-guard-questions

Hello, Good day. What happens if you directly access the following URL. https://sitename.atlassian.net/plugins/servlet/webhooks Also have you tried accessing from different web browser?

Thanks, I am unable to find the URL to which the hyperlink in email is redirecting to. It would be helpful if I can get the URL. Please raise this query in JSM channel as well. https://community.atlassian.com/forums/Jira-Service-Management/qa-p/jira-service-desk-questions

User is trying to access this issue from the customer portal or from within Jira/JSM UI. May I know the URL from where this error is noticed?

Hello, Good day. Have tried using double quotes as shown in this article : https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ ?

Hello, Good day. We don't have a direct option to identify the cloud ID from the access token. You need to use /oauth/token/accessible-resources .Thanks

Hello, Good day. Please work with your admin for this issue; the admin can follow steps given in the following link. https://support.atlassian.com/jira-cloud-administration/docs/unblock-user-invites/

Hello, Good day. I would like to know if your query is related to the feature specified in https://support.atlassian.com/jira-software-cloud/docs/conditionally-show-form-fields/

Hello, Good day. You had a chance to review the automation rule logs?. Check if the rule is getting triggered when the issue is created, and if there is any error. Thanks

Hello, Good day. This user also has JSM agent license assigned? Please post this query in the JSM community forum as well . https://community.atlassian.com/forums/Jira-Service-Management/qa-p/jira-service-desk-questions