Mohanraj Thangamuthu Atlassian Team

Hello, Good day. Has this issue been resolved? If yes, please do share the steps as it will help others. Thanks!

Hello, Good day. One option to try the following REST API call. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-search-get

Hello, Good day. Looks like this site was suspended. Please create a ticket with our billing team at https://support.atlassian.com/contact/

Hello, Good day. Looks like this is Free billed site. Please refer to the data retention policy. https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/ You can create a ticket with out billing team to at https://support.atlassian.com/contact/ to check the possibilities

Hello, Good day. Please check the time display format https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/

Please refer to the following link and check if this helps. https://support.atlassian.com/jira/kb/jira-work-management-team-managed-project-newly-created-issue-not-showing-in-the-list-view-but-not-in-the-board-view/

Hello, Good day. You can try the following JQL assignee in (inactiveUsers())

Hi, we don't have any active issue's now. Thanks!

Hello, Good day. You can explore dashboard. On dashboard you can add multiple gadgets using the same filter query used on the boards. Thanks

Hello, Good day. Please make sure "admin" role or your user account has browse project permission. Also do you have issue security configured?

Thanks for the update. From your initial message, I believe you are unable to add '-' with the work item key. Are you able to add like SWA-353 now?

Hello, Good day. If you are referring to the certification then please refer to the link https://university.atlassian.com/student/page/850533-share-your-atlassian-credentials

Hello, Good day. Please create a ticket with our billing team at https://support.atlassian.com/contact/

Thanks for the update. Disable the option "enable comments" and check the development panel sync again. Thanks!

Hello, Good day. Workaround for your requirement is available in following link https://support.atlassian.com/automation/kb/tempo-custom-field-values-are-not-appearing-in-automation-rules/

Also, please try the following steps now and check the status. * Open and select the cog icon > System > Incoming Mail * Find all mail servers with Google OAuth Authentication Type * Select Edit, and then Re-authorize

Hi, I noticed a similar issue which has been addressed now. Please try the following steps. * Open and select the cog icon > System > Incoming Mail * Find all mail servers with Google OAuth Authentication Type * Select Edit, and then Re-authorize

Hello, Good day. Refer to the following link and check if the email is suppressed. https://support.atlassian.com/jira/kb/users-and-jsm-customers-not-getting-jira-cloud-emails-because-of-bounces/

Hello, Good day. Have you configured any catch email address in the mail handler?. Also could share screenshot of the configured mail handler. Thanks

Hello, Good day. On Gitlab go to project settings >> Integrations >> Jira issue app >> check if the link has been enabled?. Thanks!

Yes, you are correct. Thanks!

As of now you are charged only for standard plan and will charged for premium once trial is over (once trial is over only premium billing is application and standard billing will not be applied)

Hello, Good day. Please create a ticket with our billing team at https://support.atlassian.com/contact/. They will help you with payment. Thanks!

Hello, Good day. Have you tried exporting Jira work items in .CSV file format?. Thanks!

Hello, Good day. If you open Github addon from Jira are you able to see the connected Gitbub repositories?. Thanks!

Hello, Good day. Toy can try the following links https://developer.atlassian.com/support https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/3534/create/4180

Hello, Good day. Unfortunately there is no option to recover a deleted work item. You can refer to the email notifications received for the Epic and use them as reference to recreate the Epic. Thanks! 

Hello, Good day. I noticed that a similar reported issue has been fixed on our side. Please check now and let me know if the issue is still noticed. Thanks!

Please refer to the article : https://support.atlassian.com/jira/kb/delete-a-label-in-jira/

Hello, Good day. I believe you are using company managed scrum backlog, you can create quick filter for each feature and select one quick filter at a time to check a specific feature related work items. Thanks!