Mohanraj Thangamuthu Atlassian Team

Thanks for the clarity. Instead of cancelled, I have used "Done" in my example below.

To understand your requirements. You to move the story associated with an Epic to Done status when an Epic issue is moved to Done status ? Is this your requirement ?

Hello, Good day. You could create a schedule automation rule, but make sure it runs only once.

Hello, Good day. You could remove the create issue permission for the users on the permission scheme.

Hello, Good day. You want the Feature issuetype in same level of "Epic" issue type ? Also kindly confirm that you are using Premium version of Jira software. 

Hello, Good day. You can create incoming server for the Gamil account. Then any email send to this email will be either converted to new issue or added as comment to existing issue. Please refer : https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Hello, Good day. Could you please add your use case of this automation rule, so that we can test from our end as well. Thanks

Hello, Good day. Looks like this is Jira server environment. Try doing nslookup for Jira URL from this machine and make sure DNS is resolving fine. If DNS is fine then this looks like network connectivity issue.

Hello, Good day. Are you still facing this issue ?

Hello, Thanks for confirming. With this, all permission seems correct. Are they JSM customer users ?

Hello, Good day. I believe you have created a new user account on Jira (to create API token) and used this API token on AWS end. I would like to confirm that this user account has access to Jira software. Check if you could login and create an issue using this user account (from a web browser).

Hello, Good day. You are using Team managed project or company managed project ?

Hello, Thanks for the response. You have mentioned "Assignable User", "Assign Issues" & "Browse Users & groups" global permission. You also confirmed "Browse project" permission ?

Hello, Good day. You could create a ticket with the application support team directly : https://marketplace.atlassian.com/apps/1212778/my-reminders-for-jira?tab=support&hosting=cloud

Hello, Good day. Please check if the user also had "Browse project" permission on project settings >> permissions.

Hello, Good day. You can explore the scheduled automation rule.

Hello, Good day. Inactive and de-activated users will not be counted for subscription. Only active users with the product access will be counted for license. Thanks

Hello, Good day. Kindly move this query to https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk

Hello, Good day. Please reach out to Slack support team as this workflow integration is designed by slack support team. Thanks

Hello, Good day. Within the slack app, you can select a specific issue and perform a transition.

Hello, Good day. I am unable to reproduce this issue on my instance. My best guess it could be one of the following reasons. 1. You have two different Description fields created. One field is used on slack form and the second one is used on the issue view, so detailed entered on slack are not shown on the issue view. Check…

Hello, Good day. We don't have a builtin option for the dashboard export. You can create a filter subscription to email the issues everyday. 

Hello, Good day. If you are using company managed project then you can add a screen to the workflow transition from one status to another status. You can create a new screen with the required text field and then this will appear during the transition. Kindly refer…

Hello, Good day. Image on the following link should help with your query. https://confluence.atlassian.com/jirakb/csv-import-parent-child-mapping-1096095688.html You can first import 1 Epic and few child issues to make sure everything is good and then go for bulk import.

Thanks for the update. If we receive a bounce from a specific user email, then that user email will be added suppression list by the spam protection system. At some point there could have been bounce for few users.

Thanks for the update. The connectivity issue should have been addressed now. Slack app WF builder is developed and maintained by Slack team. It would be good if you could check with Slack team for the label field.

Hello, Good day. Looks like you already have Jira software, in this case you can start using JWM without having to add the JWM product separately. https://www.atlassian.com/licensing/jira-core#jira-work-management

Hello, Good day. There are chances few users from your domain have been added to the email suppression list. I have cleared all the emails from your domain. Please check with the users and let me know if you continue to face this issue. 

Please refer to https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html

Thanks for the update. You can vote for this feature and start watching for further updates.