Mohanraj Thangamuthu

Hello, Good day. Please refer to the steps given in the following link https://github.com/jenkinsci/jira-trigger-plugin. Thanks!

in Integrating Jira Development with Jenkins Comment by Mohanraj Thangamuthu January 14

Hello, Good day. The user who is responding to the email has valid Jira license and permission?

in Jira email replies showing as reporter instead of client email? Comment by Mohanraj Thangamuthu January 13

Hello, Good day. Please create a ticket at https://support.atlassian.com/contact/

in Help linking tickets together. Comment by Mohanraj Thangamuthu January 13

Hello, Good day. Kindly let us know if this issue has been addressed now. Thanks!

in Cannot access my project and cannot contact support Comment by Mohanraj Thangamuthu January 12

Hello, Good day. Kindly let us know if this issue has been addressed now or users are still noticing this issue?. Thanks

in Jira Mobile on iOS Alerts issue - the api didn't return a valid response Comment by Mohanraj Thangamuthu January 12

Hello, Good day. When a new task is created in backlog, another task is getting created automatically?. Or task is getting created even before completing all details?

in バックログでタスク作成時、日本語入力で変換を確定するだけで勝手にタスクが作られてしまう Comment by Mohanraj Thangamuthu January 9

Hello, Good day. You can try the following JQL status = Done AND timespent IS EMPTY

in Report for time not logged Comment by Mohanraj Thangamuthu January 9

Hello, Good day. This is backend process and should not impact user experience. Thanks!

in Will copying production data to sandbox impact performance of production data Comment by Mohanraj Thangamuthu January 9

Hello, Good day. To start with reports you can use the following link. https://confluence.atlassian.com/jirakb/reporting-in-jira-461504615.html

in I was Preparing for ACP-620 Exam and i would like to get some suggestions about learning reports . Comment by Mohanraj Thangamuthu January 8

Hello, Good day. From these logs, it looks like this is related to the work type hierarchy in your Jira instance and CSV file. Make sure the parent/child relationship is as per the current hierarchy. Thanks!

in Using CSV importer to upload tasks to multiple Projects Comment by Mohanraj Thangamuthu January 7

Hello, Good day. You want to use timesheet app and only don't want to show this option in UI or you want switch from timesheet to different time tracking option? You can change the app itself from Settings >> Work items >> Time tracking.

in How do I remove Timesheets for Jira from issues? Comment by Mohanraj Thangamuthu January 7

Hello, Good day. Could you please share the steps that you followed for the integration?. Thanks!

in Connecting Beanstalk code repository with Jira Comment by Mohanraj Thangamuthu January 6

Hello, Good day. Could you go to manage subscription and check the next run date and also you can try "Run now". Thanks

in Subcribers email not being received, Admin email can be received Comment by Mohanraj Thangamuthu December 2025

Hello, we cannot add them into description field, you can add this message field below the description field. Or you can create a custom text field names as description and use that with default value. thanks!

in How to creat an automation rule to add required items into Description after clicking on "Create" Comment by Mohanraj Thangamuthu December 2025

Instead of Description field, you can use the "Custom field type" message and it should help show the message.

in How to creat an automation rule to add required items into Description after clicking on "Create" Comment by Mohanraj Thangamuthu December 2025

To create new work items from email, you can add custom mail server on Jira and create mail handler using custom mail server, in this case users will send email to non atlassian.net email. For the email notification you can refer to the above mentioned articles. Thanks!