Mohanraj Thangamuthu Atlassian Team

Hello, Good day. You could configure this setting from project settings >> issues > layout. https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-layout/

Hello, Good day. Whether the "Dev owner" custom field is user created field or this field has been created by any addon ? To understand, while creating an issue you are able to change the dev owner user, but unable to change the user after the issue has been created?

Hello, Good day. You could try the workaround available in https://jira.atlassian.com/browse/JRACLOUD-45929

Hello, Good day. If you have added all 5 projects in JQL then check the following. 1. Go to board settings >> Column mapping and make sure all status has been mapped and there is no unmapped status 2. When you run this JQL from advanced search then issues from all 5 projects shows up ?

Hello, Good day. Users can restrict comments manually(based on project role or user group), without using automation as well. Please refer to https://confluence.atlassian.com/jirakb/add-restricted-comments-on-jira-962353957.html. Thanks

Hello, Good day. Yes, you can do selective user claim. https://jira.atlassian.com/browse/ACCESS-764#:~:text=Added%201/30/23%207,%2Dto%2Dmanage%2Daccounts/

Hello, Good day. I believe you have the JQL in the schedule and not the lookup issues, you could move the JQL to lookup issues as shown in this link : https://confluence.atlassian.com/jirakb/automation-to-send-email-only-once-per-assignee-1310985609.html

Hello, Good day. Could you please elaborate on what you mean by push notification? Does the client need an email every 12 hours?

Hello, Good day. If two different projects are used in these two boards, then you can create an automation rule to clone/create issue on second…

Hello, Good day. If you have already selected values in issues for the field "Dev", then check the field context: https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/. Possibly you have limited the field to a specific project or issue type, which is causing the field not to appear in…

Hello, Good day. I believe your requirement is similar to the feature request: https://jira.atlassian.com/browse/JRACLOUD-41506

Hello, Good day. Please refer to the link to unblock your email if in case its blocked. https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

Hello, Good day. Comment "/jira create" will open a new window to create the issue and then in the new window we can add the field from UI. We don't have command option at the moment.

Hello, Good day. Are these users asked for a two-factor authentication ? Please refer https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Disable-two-step-verification

Thanks. What is the file type ? Noticed the following bugs, not sure if its related. https://jira.atlassian.com/browse/JRACLOUD-81755 https://jira.atlassian.com/browse/JRACLOUD-83718 Also, what is the file size? Could you try a small .png file ?

Please refer to https://confluence.atlassian.com/jirakb/issue-create-button-option-not-visible-in-all-columns-of-boards-in-company-managed-projects-1431965748.html

Hello, Good day. Please refer to the lastest update on https://jira.atlassian.com/browse/JSWCLOUD-17042. There are few scenarios it will not show up. Also please refer to https://confluence.atlassian.com/jirakb/issue-create-button-option-not-visible-in-all-columns-of-boards-in-company-managed-projects-1431965748.html

Hello, Good day. You could create a filter query using following query and explore different gadgets in dashbpard. created <= '2024-12-31' and created >= '2024-01-01'

Hello, Good day. Not sure on the JSM. Please move this query to JSM queue : https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions

Hello, Good day. I believe you are using "Team managed project". You can create a custom field from settings >> Issues >> Custom field and then use that field in Team managed project.

Thanks. I have created a ticket with our billing team on your behalf, the team will get back to you soon. Meanwhile, you can try accessing Jira after some time to check the status. Thanks

Got it, could you share the site name, so that I can check from my end?

You will not receive the email. I have received the following bounce again. 553 Your E-Mail Address does not designate Permitted Sender Hosts(SPF) Please check the configuration in your mail server. Thanks

I have sent a test email now, please check if you have received. Thanks

Hello, Good day Please create a ticket with our billing team as shown below. URL : https://support.atlassian.com/contact

Hello Darshan, Please share screenshots of the automation rule and also the screenshots of the automation audit logs to understand what is failing. Thanks

Hello, Good day. This is Jira server version or Jira cloud version ?. https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html. Please collect HAR logs to know the exact error code. Thanks

Hello, Good day. I don't see any block for this email domain. Please try again on your side. Thanks

Thanks. There are chances that the automation user does not have transition permission. Could you try changing the automation rule actor to your name/account and check ?

Hello, Good day. Please refer to the link https://community.atlassian.com/t5/Advanced-planning-articles/Atlas-goals-in-Jira-Software-Cloud-timeline-and-plans/ba-p/2558100