Syed Majid Hassan -Exalate- Atlassian Partner

Hi @Raymond Kerckhoffs This is Majid @ Exalate. Yes, this is very possible, but you will need to use a third party integration solution to fully synchronize the two Jiras bidirectionally. I would urge you to look at Exalate where you will be able address this particular use case within minutes. You will also be able to…

Hi @Jimmy Rufo This is Majid @ Exalate. Unfortunately, it seems that the team managed projects are not supported as per the article you linked. Have you considered a third party integration solution to fully synchronize your Zendesk instance to Jira bidirectionally. If not, I would urge you to look at Exalate where you…

Hi @Dwarakanadh Nakka This is Majid @ Exalate. Have you considered a third party integration solution to fully synchronize your ServiceNow instance to Jira bidirectionally. If not, I would urge you to look at Exalate where you will be able to control this integration to a very granular level to solve your use case. The app…

Well, I see the problem now!

Hi @James.Siart This is Majid @ Exalate. At a high level, I believe this is very possible and achievable. However, as already pointed out by Brant above, you would need an integration solution to keep the instances in sync. I would urge you to look at Exalate in order to keep the different ITSM systems in sync while having…

Hi @David Kimball This is Majid @ Exalate. Yes, this is very possible to have the Zendesk Jira reporter field synced or even to show the username of the ZD assignee in a custom field in Jira (as you say you have different logins). There are even other possibilities of how you can achieve this. I would request you to look…

Hi @Ellie Chen This is Majid @ Exalate. Can you please provide some more details here? Does the destination project already have issues and you want to add the cloud issues to the same project? Or do the issues already exist on both ends and it is a matter of updating the correct ones? I believe you can utilize an…

Hi @Daniel Roig This is Majid @ Exalate. It seems like you are trying to sync issues between a JSM instance and a JSW instance i.e. 2 different Jira instances. Have you considered a third party integration solution to fully synchronize your Jira instances bidirectionally? If not, I would urge you to look at Exalate where…

Hi, This is Majid @ Exalate. Have you considered a third party integration solution to synchronize your Github instance to Jira bidirectionally. If not, I would urge you to look at Exalate where you will be able to sync PRs. The app provides you fully customizable synchronization between Github PRs and issues, to tickets…

Hi @YARON LEVY This is Majid @ Exalate. In order to fully synchronize 2 Jira instances bidirectionally, you can utilize Exalate. The app provides you fully customizable synchronization which can be customized to a very granular level. Please feel free to book a customized demo if you would like to see the product in…

Hi @Sergio Andres Ayala Castillo This is Majid @ Exalate. I am not sure what the exact reason is for the skepticism to install an app on the other side, but could it be security concerns? If that is the case, it might be worth knowing that Exalate can be deployed on-prem via a docker image. If the owner on the other Jira…

Hi @Brian Chabot This is Majid @ Exalate. You could perform this migration using an integration app such as Exalate. It is not designed for migration use cases, but can be used very effectively in order to get this done. The advantage of using Exalate to perform this migration would be the very high level of control (at…

Hi @Matthew Fox A very warm welcome to the community! This is Majid @ Exalate. I believe you have 2 Jira instances would like to clone all your issues in both, however, I am not sure if this is a one off migration or a 2-way synchronization would be needed here to keep both sides up to date. If it is the latter, I would…

Hi @Ursula Reinhardt This is Majid @ Exalate. It is certainly possible to synchronize your GitHub issues fully with Jira. If you are open to using a third party app in order to achieve this bidirectional synchronization, you can utilize an an integration app such as Exalate. The app provides you fully customizable…

Hi @Dan Williams This is Majid @ Exalate. I hope you have managed to resolve the issue, but if you are open to the idea of installing a third party app in order to better manage your Zendesk Jira synchronization, I would request you to review integration apps such as Exalate. The app provides you fully customizable…

Hi @Dhananjay Kumar , This is Majid @ Exalate. The use case of Jira-Jira bi-directional synchronization is best served using an integration app such as Exalate. The app provides you fully customizable synchronization between the two Jira instances with the ability to go as granular as you like. Please feel free to book a…

Hi @Joy Okorodudu This is Majid @ Exalate. It should not be a problem to integrate multiple Jira instances with a single Salesforce organization. We, at Exalate, specialize in fully synchronizing these systems bidirectionally. The setup and configuration required is also minimal as long as you have your business rules…

Hi @Kuhu shishodia This is Majid @ Exalate. As @Clark Everson has already pointed out, you need an integration application in order to get this done. We, at Exalate, specialize in providing this bi-directional synchronization between ServiceNow and Jira. The integration is easy to setup and provides granular control over…

Hi @veera things This is Majid @ Exalate. In order to fully synchronize your Jira instance to ServiceNow bidirectionally, you can utilize an an integration app such as Exalate. The app provides you fully customizable synchronization between incidents/ problems/ change requests etc. in ServiceNow and Jira issues…

Hi @Sidney Ambrose This is Majid @ Exalate. I believe that, yes, you will indeed need to develop the code to use the Rest API from Jira. I am not sure if you have considered an OOTB solution for this integration. Exalate is a bi-directional synchronization application which can sync Incidents in ServiceNow to Jira issues…

Hi @Ann Godfrey This is Majid @ Exalate. It seems like you have already performed your due diligence! We have a number of clients in the financial and government sectors using Exalate already. We value the security above everything else as the tool is very powerful. You can review our Security Whitepaper to get an idea…

Hi @[deleted] This is Majid @ Exalate. Can you tell me a little bit more about this integration please? Have you built it yourself using webhooks and REST API? If that is the case, why do you need to make the service account an administrator? Is it to execute the REST calls themselves? If you are open to using a third…

Hi @Parmeshwar Jadhao Exalate for Github supports sync for Github issues and pull requests. Please have a quick read through this document and let me know in case you have any questions. Thanks Majid

Hi @Farhaad_n This is Majid @ Exalate. Yes it is very possible to syncronize issues between Jira Software and Jira Service Desk. In fact, this is one of the most common use cases that we are seeing in the field these days. You can use our addon, Exalate, to fully synchronize Jira Software with JSD bidirectionally. You can…

Hi @Jay Shah This is Majid @ Exalate. Welcome to the community! I am not sure what tools you are utilizing to integrate ServiceNow with Jira, but our app Exalate specializes in creating this integration. This out of box solution would ensure that all you need to do is field level mappings and the integration would be up an…

Hi @Peter Cary This is Majid @ Exalate. Yes, it is very possible to connect the DC to a Cloud instance for bidirectional synchronization between the two system. You can easily set up this integration using our app Exalate and control it to a very granular level to ensure that only the data you want to share is actually…

Hi @Yasir Mehmood This is Majid @ Exalate. Exalate is a bidirectional synchronization app which works with Azure Devops and Jira. Although it is primarily a synchronization solution, it has been widely used by clients to perform migrations as well (because essentially, a migration is a one-way one-time synchronization…

Hi @wabernathy This is Majid @ Exalate. I would love to hear more about why you need to perform this, but from the looks of it, this seems like a local synchronization use case for Exalate. You can fully synchronize your issues from Project 1 to Project 2, and also control that synchronization at a very granular level…

Hi @serge calderara This is Majid @ Exalate. I am not sure if you have already done this or not, but posting here so that this might help someone else. In order to fully synchronize your Jira instance to ServiceNow bidirectionally, you can utilize an an integration app such as Exalate. The app provides you fully…

Hi @Parmeshwar Jadhao This is Majid @ Exalate. I am not sure how you are doing this integration between Github and Jira, but have you come across our tool Exalate before? The app specializes in fully synchronizing your Jira instance to Github issues and pull requests. Your can configure your data to flow bidirectionally or…