Syed Majid Hassan -Exalate- Atlassian Partner

I think the way to go would be to create a support ticket so that you may get assistance. Thanks Majid

Hi @stoetti , Thank you for flagging this. I have updated the script, and this should do the trick. Please give it a shot. Thanks Majid

Hi @Arun Unnikrishnan , This is Majid @ Exalate. You will need to create a Jira project in Jira itself - cant really be done from ServiceNow, but yes, it can be triggered from ServiceNow. Are you creating your own integration solution here? You can use an app like Exalate that makes connecting the two systems a piece of…

Hi @Jarad Garlesky Welcome to the community. This is Majid @ Exalate. Is the end goal here to allow for reporting in Zendesk based on the issue key created in Jira? If that is the case, yes you will need to sync over the issue key that is created into a custom field and then create filters/ reports off that field. This is…

Hey @oleksandr_mirzabekian , Welcome to the community. This is Majid @ Exalate. Can you please post a specific question i.e. where are you currently blocked? Thanks Majid

Hi, This is Majid @ Exalate. As explained in this thread, you will need to install a synchronization solution like Exalate. You can easily create a connection between your two jira instances, and have a trigger in place to automate this process for you. No more manual work. The ticket will, out-of-the-box, be fully…

Hi Bhanu, This is Majid @ Exalate. You can integrate 2 different Jira sites using an integration app like Exalate. But the nuances of which tool to use and how to implement it depends on the use case at hand. Please let me know if you need any help here. Thanks Majid

Hi @Scott Patrick Welcome to the community! This is Majid @ Exalate. Adding to Eugenio's answer, you can "sync" issues between different projects. So, for instance, Dev work in Project B and others teams want to send issues to Dev from their respective projects. They can Exalate tickets from within their own projects and…

Hi @S Jena This is Majid @ Exalate. I believe it is already pretty clear from the preceding replies that you do not really need an integration, but you can achieve this via Jira itself. But there is a possibility to set up a full-blown sync between a Software and JSM projects, whereby the users on one side need not have…

Hi @Jeremy Chen Welcome to the community. This is Majid @ Exalate. If I understand your question correctly, you believe that your Jira/JSM and Azure DevOps data is already resident in Canada, but you are wondering if syncing that data across using an integration app would maintain data residency in Canada. If this is the…

Hi @Pam Wedel This is Majid @ Exalate. I am glad to read that you figured out the issue. We, at Exalate, specialize in integrating Jira issue with workItems in Azure DevOps. The complexity of the integration entirely depends on the business requirements, but you should be able to set up a basic, working integration within…

Hi @Eric Roetenberg This is Majid @ Exalate. Yes, it is very possible to integrate the systems using an app like Exalate. You have a choice of going with the free version of Exalate (called the Basic mode) to sync over a fixed set of fields, or you can explore the licensed version that offers you superpowers to control the…

Hi @MURUGESH S This is Majid @ Exalate. As already pointed out, you will need an integration app like Exalate in order to sync issues between Salesforce and Jira. We have a guide published on the subject. Hope it helps. Thanks Majid

Hi @Sai This is Majid @ Exalate. Each instance would have its own projects, and its own customer facing portals, so redirection "can be" handled that way. If you want to integrate between these multiple Jira instances, you will need an issue synchronisation solution. Here at Exalate we specialise in integrating different…

Hi @Dale Bronk This is Majid @ Exalate. The main question here is that how are you integrating between Zendesk and Jira? Is it a custom DIY solution or an app? We, at Exalate, specialise in integrating between different ITSM tools and also boast an advanced scripting engine. The requirement you outlined here would be 1…

Hi @rlimar Welcome to the community! This is Majid @ Exalate. Do you have two Jira instances running? One with software and other JSM? And you would like to integrate them both? Or are you running software already and want to add a JSM subscription? Thanks Majid

Hi @Shweta Katore Welcome to the community! This is Majid @ Exalate. Are you looking to integrate something with Jira? Can you please shed more light on what the actual requirement is here? Thanks Majid

Hi @TI - Administrador Welcome to the community! This is Majid @ Exalate. There are so many ways to do this, but really depends on the business need you are trying to address. Some ways I can think of: * have all teams on the Jira instance, and create different projects for each * then create custom permission schemes to…

Hi @Ramya Sollapura Welcome to the community. This is Majid @ Exalate. There are several tools available to integrate Jira with Salesforce. Hopefully, this guide would be enough to get you started, but please feel free to reach out in case you have questions. Thanks Majid

Hi @Dominik Burger Welcome to the community. This is Majid @ Exalate. You can run JPD in a Jira Cloud instance and sync it with your DC instance to get the best of both worlds. I posted a similar solution for JPD and GitHub issues here. Hope it helps. Thanks Majid

Hi, This is Majid @ Exalate. I would recommend using Postman/ cURL to first check if you got the API call spot on, and then test it using webhooks. However, if you want to take the pain our of this integration and do an elaborate use case of synchronization these two system, I would urge you to explore a synchronization…

Hi, This is Majid @ Exalate. If the source and target projects are on the same Jira instance, then Jira automation would be the most efficient solution here. But if these issues are on different Jira Instances, you will need to employ an integration app like Exalate to get this done. Hope it helps. Thanks Majid

Hi @Johan Markström This is Majid @ Exalate. Thank you for sharing the detailed use case. You can set up an integration between Salesforce and Jira using an app such as Exalate. Now the opportunity closure will act as a trigger for the creation of a Jira account + a special ticket associated with the new account. Now any…

Hi @jurash12 Welcome to the community! This is Majid @ Exalate. As long as the two stories are on the same Jira instance, then Jira automation would be the way to go. If the source and target tickets are on different Jira instances, then you will need to employ an issue synchronization app such as Exalate to effectively do…

Hi @Алексеева Юлия , Welcome to the community. This is Majid @ Exalate. This should be very possible by using an integration app such as Exalate. I presume you are looking to sync to GitHub issues from Jira tickets? Hope it helps Thanks Majid

Hi @Tomer Blankitny Welcome to the community! This is Majid @ Exalate. Do you have any access to logging other than the error message as would help here? Thanks Majid

Hi Doug, This is Majid @ Exalate. My troubleshooting approach would be to first run an API call (postman/curl) and test if you are able to set it ok. Then, maybe try to hard code a user in your config to see if that works, and then finally, move on to dynamically doing this from a SF transaction. At Exalate, we abstract…

Hi Alex, Welcome to the community. This is Majid @ Exalate. The choice really depends on how deep an integration you are looking for and the resources available to you. Building a custom integration might look to be as simple as establishing webhooks and a series of API calls, but there is a lot of other factors like queue…

Hi @Gianna Mannarino Welcome to the community! This is Majid @ Exalate. I am not sure if you have been able to resolve the issue or not. If you are still looking for an integration solution, I would request you to look at Exalate that boasts a scripting engine where you can pull related records from Salesforce into Jira…

Hi @Nariman This is Majid @ Exalate. What have you tried so far? There are plenty of integration apps, like Exalate, in the marketplace that support this integration out of the box. I would be happy to connect with you to discuss the specifics of the use case if you are interested. Thanks Majid