Charlie Gavey Atlassian Team

Solved here: https://community.atlassian.com/t5/Jira-Service-Management/Automation-to-fill-insight-field-in-issue-automatically/qaq-p/1925087

Hi Mikael, Here's a related thread with examples of how to retrieve user entity properties via automation - hope this helps! https://community.atlassian.com/t5/Jira-Core-Server-questions/How-do-I-access-a-User-entity-s-properties-set-via-API/qaq-p/92490 Cheers, Charlie

Hi Dann, Here's some info on getting started with Automation: https://www.atlassian.com/software/jira/guides/expand-jira/automation And here's an example of a template for auto-assigning, that might be useful as a starting point: https://www.atlassian.com/software/jira/automation-template-library/auto-assign If you've…

Hi there, I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://codebarrel.atlassian.net/browse/AUT-1391 Thanks for letting us know. Cheers,

Hi there, I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://codebarrel.atlassian.net/browse/AUT-1261 Thanks for letting us know. Cheers, Charlie

Hi there, I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://codebarrel.atlassian.net/browse/AUT-100 Thanks for letting us know. Cheers, Charlie

Hi Philip, Updates resulting from Automation rules should trigger the same notifications as updates made manually by the user, so you should be able to manage this notification through project notifications. In the first instance, it could be worth confirming that the custom notification you've created via project…

Hi @Jon Zacharias Try updating this to {{lookupIssues.Story points.sum}} and see if the rule works as expected. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Automationactions-Lookupissues Cheers, Charlie

Hi Alex, You might find this thread helpful, with discussion around a similar use case: https://community.atlassian.com/t5/Jira-Software-questions/Automation-Copy-latest-quot-due-date-quot-value-from-stories-to/qaq-p/1555458 Cheers, Charlie

Hi David, Can you share any more detail about your use case with the community, to help us understand how best to support this? If you’d like to chat to the Automation team, we’re always happy to learn more about how you’re using Automation and how we can improve - feel free to book a time that suits:…

Hi @Garrett McCreery, Just a heads up that I’ve linked your suggestion to the feature request Pramodh linked above, which counts as an upvote for this ticket. Thanks for letting us know. Cheers, Charlie

Hi Marco, Are you able to share what you're seeing in the Audit Log when the rule is running? You can read more about using the Audit Log to troubleshoot here: https://support.atlassian.com/cloud-automation/docs/what-is-the-automation-audit-log/ Cheers, Charlie

Hi Craig, Are you able to share what you're seeing in the Audit Log when the rule is running? You can read more about using the Audit Log to troubleshoot here: https://support.atlassian.com/cloud-automation/docs/what-is-the-automation-audit-log/ Cheers, Charlie

Hi Kevin, I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://codebarrel.atlassian.net/browse/AUT-12 Thanks for using Automation! Cheers, Charlie

Hi Pradeep, I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://codebarrel.atlassian.net/browse/AUT-105 Thanks for letting us know. Cheers, Charlie

Hi Gleb, It may help to share a screenshot of the rule you're working with, and what you're seeing in the audit log: https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/ Cheers, Charlie

Hi Mohini, I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://codebarrel.atlassian.net/browse/AUT-279 Thanks for using Automation! Cheers, Charlie

Hi there, Following on from Fabian's suggestion above, had you tried a scheduled rule that uses similar JQL but looks for stories without an epic link (i.e. where the epic has already been deleted), and then deletes those stories? Cheers, Charlie

Hi there, Here's some info on the correct syntax for using LookupObjects: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/#SmartvaluesInsight-Lookupobjects Hope that helps! Cheers, Charlie

Hi Lewis, It might be simplest to use two separate automation rules to achieve this. This thread discusses how to trigger a second rule with the results of a first rule: https://community.atlassian.com/t5/Automation-questions/Trigger-a-second-rule-after-first-rule-completes/qaq-p/1851936 Hope that helps! Cheers, Charlie

Hi Robert, It might be simplest to assign reviewers using two separate automation rules - you can find an example of how to do this in this thread: https://community.atlassian.com/t5/Jira-Software-discussions/Could-you-automate-code-reviews/td-p/1832308 Cheers, Charlie

Hi Marcelo, It might be simplest to create a couple of automation rules to achieve this. You could use one automation rule that sets the blocked field of the parent issue when a subtask of issuetype block is created, and then another automation rule to update the field in the parent issue when the block subtask is…

Hi @Maite Rodriguez If you use the "Epic Link", "epic", or "Parent Link" fields in Jira Automation’s smart values, you may be affected by this change. Atlassian plans to migrate the affected smart values by 31 May 2022 so that existing Automation rules won’t break, meaning you shouldn't need to make any changes on your…

Hi Doug, Thanks so much, we'd love to chat to hear a little more about your use cases. Did you want to find a time that suits here? https://calendly.com/cgavey/automation-feedback Cheers, Charlie

Hi there, This thread might be useful as an example of an automation rule that updates an issue based on the issue's due date: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Automate-Workflow-Progression-Based-Off-Due-Dates/qaq-p/1536011 Hope that helps! Cheers, Charlie

Hi Nick, When hovering over the final ELSE block, do you see the "X" option to delete this block? (See screenshot below.) If you try removing only the final ELSE block (not the earlier IF-ELSE blocks) and republishing the rule, does the rule behave as expected for you? Hope that helps! Cheers, Charlie

Hi John, Thanks for your feedback! This looks like a tricky problem that we’ll need to look at more closely. It’s best if you raise this problem through the support portal at https://getsupport.atlassian.com/ so the team can take a closer look. Cheers, Charlie

Hi @Shelly Fuchs If you're using Jira Service Management, you could use an Automation rule for this - you can read more about Automation here: https://www.atlassian.com/software/jira/features/automation Cheers, Charlie

Hi @Doug Levitt I've linked your feedback to this feature request for the ability to search / deduplicate a smart value list, which counts as an upvote for this feature. https://codebarrel.atlassian.net/browse/AUT-2326 Cheers, Charlie

Hi Sai, While automation doesn't currently support CSV imports, you can either use the API linked above, or read more about manually importing data from a CSV here: https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html Hope that helps! Cheers, Charlie