Fernando Eugênio da Silva

@Patricia Francezi_iDev_ You need to add a new condition after your first condition with the following requirement: Related Issues condition "related issues" > Linked Issues "Link types" > blocks "condition" > All match specified JQL JQL: Status = Closed

in Help with a linked issue rule please Comment by Fernando Eugênio da Silva March 2023

@Larry Dillard According the page : Configure notification schemes Is not possible to change this nativaly for Jira Software, only customers notifications can be edited. For default notifications you need to instal an app in your site to make this:

in Configure Email Templates for different notification types Comment by Fernando Eugênio da Silva March 2023

@Jennifer Choban - HeroCoders There are a few ways I can help you do this: If the idea is not to allow customers to use this portal anymore, I would initially say for you remove the fields from the form and to place an announcement in this portal directing the customer to the new requests portal: Add announcements to your…

in Redirect to users to a different JSM portal Comment by Fernando Eugênio da Silva March 2023

@Zekai Huang You can adjust this going Request Types > Select your Request Type > Click on "Issue View" section. You will see 3 options to Issue View Description Fields section: This section will be display your fields in the midle of your jira issue Context Fields section: Drag and drop the fields for this section and…

in Can you display a field in the intake form and the details section Comment by Fernando Eugênio da Silva March 2023

@Dora Judith Martínez Vera Agregue una BRANCH al final de su regla de automatización y configure exactamente con estos requisitos Primer paso: Definir en la Branch que la lectura se hará en los Related Issues del issue actual (disparador/trigger) Paso dos: agregue la acción 'Link Issues'. Elija el tipo de enlace que desea…

in Copiar las incidecias enlazadas en una automatización Comment by Fernando Eugênio da Silva March 2023

@Zachary Wright Please, Confirm if this box is unchecked and if the both projects is already here I've create the same rule using these both projects and everything works. So, I believe you're very close to do it. And of course, confirm if the issue that you're trying execute this rule has an issue from the another project…

in Branch Rule: Linked Issue Types Cannot Find Linked Issues Although They Exist Comment by Fernando Eugênio da Silva March 2023

@Ariel Perez De forma nativa en Jira, no hay forma de obtener todos estos resultados. Necesitas usar alguna aplicación para obtener esta información. El más utilizado es EazyBI. Puede ver un poco más al respecto aquí…

in Hola comunidad, Necesito contar los dias que estuvo abierto un bug, Se puede? Comment by Fernando Eugênio da Silva March 2023

@Zachary Wright Could you confirm if your automation rule is a global rule? Open your automation rule > Click on Rule details > After the automation description you will see the scope detail: Can you confirm if the both projects are showing here? If don't, you need to click on "Global Administration" > Change the scope to…

in Branch Rule: Linked Issue Types Cannot Find Linked Issues Although They Exist Comment by Fernando Eugênio da Silva March 2023

@Rafael Rumpel , Não é possível simplesmente alterar o escopo de um projeto team-managed para company-managed. Você realmente precisa criar um novo projeto e em seguida fazer a migração/clone dos dados. Como você comentou que não é interessante "mover" as issues do projeto team-managed para o company-managed, recomendo…

in Como transformar um "projeto gerenciado por uma equipe" em um "projeto gerenciado por uma empresa"? Comment by Fernando Eugênio da Silva March 2023

@Marvin Gäckle , Is not possible yet to do this. There is a suggestion ticket GATHERING INTEREST to implement this option using REST API. See the link: https://jira.atlassian.com/browse/JSDCLOUD-11505

in Is it possible to automatically add comments from an issue to a linked asset object? Comment by Fernando Eugênio da Silva March 2023

@Romy Meyers You need to disable the 'Customer Satisfaction' option in your project. Go to Project Settings > Satisfaction Settings > Disable the option "Collect satisfaction (CSAT) feedback" Hope this helps. Regards Fernando

in Resolution Customer Notification - change to email template Comment by Fernando Eugênio da Silva March 2023

@Naomi Casebolt For your case the Jira Software Product will be enough: https://www.atlassian.com/software/jira Jira Software offers a good project management mix with Epics, Stories and Sub-tasks. In addition, you can create Scrum and Kanban boards configured with filters for you to act on what really matters. These…

in What JIRA Product is best for our use? Comment by Fernando Eugênio da Silva January 2023

@Hızır Bilişim Just you start to insert your time manually. And see the result: Hope this helps.

in How can jira can cancel the time intervals on this screen as 30 minutes? I want to enter the minute Comment by Fernando Eugênio da Silva January 2023

@Anthony Pignatiello Try to use the operator 'OR' to separate your value results. Something like this: project = CAMSMT AND "Intake Request Type" = "Email booking request" AND status = Done OR project = CAMSMT AND "Intake Request Type" = "Solus eDM request" You can guilde yourself using this…

in JQL query with multi status Comment by Fernando Eugênio da Silva January 2023

@Evalaji Jones I believe this it will usefull for you: "Flagged[Checkboxes]" is not EMPTY AND statusCategory != Done All flagged and unresolved tickets. You can refine JQL by filtering on project, status, etc. Hope this helps!

in How do I add a flag filter to add to my filter for unresolved issues? Comment by Fernando Eugênio da Silva January 2023

Hi @Jehan Gonsalkorale ! Great news! Something that wasn't explicitly clear to me. Will team-managed projects be able to use Assets resources? What does this "External Asset Platform" field resource mean? How does it work for team-managed projects? Where does your base come from, for example? Thank you!

in We are enabling team-managed projects for Jira Service Management Comment by Fernando Eugênio da Silva January 2023

@Hender Ruiz , Welcome to the Atlassian Community! Apparently you are using the 'Additional Fields' section for this. I believe your automation rule will be more secure if you just use the smartvalue of: {{issue.comment.last.body}} directly in the 'Last comment' field in your automation rule. Select the action 'Edit issue'…

in Automation Rules it's copy all the JSON body in my custom field Comment by Fernando Eugênio da Silva January 2023

@Cash Coyne You need to make a rule as follows: Trigger: Sprint Started > Insert the board where the sprint has been started BRANCH > JQL At the JQL branch use: key = your_issue_to_be_affected Inside the branch add and Edit Issue action and insert the field to be edit. So when a sprint is started on the board that you…

in In Automation, when triggering on sprint started, how can I edit a field Comment by Fernando Eugênio da Silva January 2023

@심 여울 , Could you please share what exactly you want to do with this automation rule? Because the way that you done, it seems like the condition should be before the action. Please, tell us more about the ideia behind this automation rule and we can help you to fix this. Regards, Fernando

in My automation doesn't work... Comment by Fernando Eugênio da Silva January 2023

@Nicolas Basilio , Check this: Go to 'Global Permissions' and check if the permission 'Browse users and groups' is enable to "Public". Also, go to 'Project Settings' > Customer Permissions > And look if the 'Customer Sharing' section is checked the option "Customers can search for other customers within their…

in List of approvals not showing up Comment by Fernando Eugênio da Silva January 2023

@Jacob Is possible to linked issues using import CSV, you can follow the same guide from Jira Server to Jira Cloud: https://confluence.atlassian.com/jirakb/import-issue-links-from-a-csv-file-in-jira-server-740262715.html

in Bulk add issue links to a separate issue Comment by Fernando Eugênio da Silva January 2023

@Replaceable , Welcome to the Atlassian Community! Are the tasks that are created within the same Epic project? Have you noticed the flow these tasks use? I ask because whenever an item is created it falls into the first status of its flow. Can you confirm if the first status of the task flow is "To Do" or "Backlog", it…

in Help with Jira automation, wrong status on issue Comment by Fernando Eugênio da Silva January 2023

@Alexandra Astor , For the first question about your automation rule, you need to configure a rule like this: Using branch is the best way to do this. --------------- About your second question. You can do this automation rule using a Scheduled as a trigger and define a cron expression. Using cron is not possible get…

in Copy custom date field from the Epic to the Task Comment by Fernando Eugênio da Silva January 2023

@Natalie Winburn If you are using an issue type above Epic then just give a query: "Parent Link" = "parent_link_key" If you the Epic is the [parent] of your description and you want to get the items below it, use the query: "Epic Link" = "epic_link_key" This will output all [child] items from the associated key. Hope this…

in How can I create a filter that shows me all cases with a parent in a certain project? Comment by Fernando Eugênio da Silva January 2023

@bjones , no worries, hope u good You are right to use a custom field, in fact for export we can't get this value through the Jira interface as a column. Have a nice year :)

in Using Request-Channel-Type in automation condition Comment by Fernando Eugênio da Silva January 2023

@Silvana Heckelsmüller , welcome to the Atlassian Community! You can use a query to get only items assigned to you, something like: assignee = "your_email" AND projectType = software So Jira will bring all the issues where you are the Assignee regardless of the project, use this filter for your board and in the board…

in How can I create a personal Kanban board that connects all my software projects? Comment by Fernando Eugênio da Silva January 2023

@Jan Zywczak , Welcome to the Atlassian Community! Yes, it is possible. You'll do this using Jira Automation's WEB REQUEST submissions, following the Jira Cloud REST API documentation. You will be able to define when an incident is created in environment A, a WEB REQUEST is automatically sent, creating an equal incident in…

in Incident triggers ticket creation in Jira in other organization Comment by Fernando Eugênio da Silva January 2023

@Lindsey Jensen , Yeah, it's possible to apply this configuration. Follow these steps: Go to Board Settings; In the Card Layout section add the field 'Linked Issues': This is my linked issue to test: And this is your vision in your board: Hope this helps. Regards, Fernando | Atlassian Consultant - OAT Solutions

in Adding a field to the card view of Agile Software Board Comment by Fernando Eugênio da Silva December 2022

@Kamalakannan R , For Jira Cloud, only these fields are available for manipulated behavior. You can see more details on Adaptavist's page about the Cloud Behavior release: https://www.adaptavist.com/blog/scriptrunner-behaviours-for-jira-cloud-is-here. In the future, I believe custom fields will be added to this feature to…

in Custom field is not showing in the behaviour dropdown box Comment by Fernando Eugênio da Silva December 2022

@Inna S , please, use this: https://jira-software.status.atlassian.com/api/v2/summary.json Regards, Fernando

in Is Jira Software status api working? Comment by Fernando Eugênio da Silva December 2022

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