Fernando Eugênio da Silva Community Champion

@camila_reis_isofort_com_br , bem vinda à Atlassian Community! Você está tentando acessar as configurações do seu projeto de portal ou acessar direto o seu portal de solicitações? Pelo caminho que você está fazendo, você está indo para as configurações do projeto onde você não possui acesso para realizar ações, este não é…

@Flo Harms , Welcome to the Atlassian Community! Yes, what you think is possible. What you will need to do in this case is associate a Jira field with this form field, and then when the issue is created, you will have it comment on this Jira field that you referenced in the form just using an automation rule

Love it the new design. Thanks for sharing @Ree Kent 

@Connor Rosenthal If you're using the API /rest/api/3/issue/{issueIdOrKey}/attachments from Jira platform: The Jira Cloud platform REST API (atlassian.com), then this is the expected behavior. The reason is because you're adding an attachment direct to Jira issue which should be available only for internal users, for…

@Daniel Azevedo , bem vindo à comunidade Atlassian! Para atendimento de clientes e soluções, o produto da Atlassian mais recomendado é o Jira Service Management. Com ele você pode criar o que chamamos de Help Center onde pode permitir que clientes internos (pessoas do seu time) ou clientes externos acessem o portal e façam…

Got it, @Itamar Martins Neto ! Well, exporting from this way is not possible in Opsgenie currently. Maybe some add-on in Atlassian Marketplace: https://marketplace.atlassian.com/ can be usefull, but considering native resources the same experience we haven't for Opsgenie yet.

@Itamar Martins Neto , Welcome to the Atlassian Community! Have you tried to use Export CSV button in Opsgenie? The option is here Also Opsgenie has the Analytics feature who allows view some reports. These reports can be exported for CSV file as well. Hope this helps you :)

@Marcos Vinícius dos Santos , bem vindo à comunidade Atlassian! No momento o Jira não oferece uma maneira de realizar um backup de apenas um único projeto, você só consegue realizar o backup do ambiente inteiro, incluindo outros projetos além do desejado. Você consegue ver mais orientações sobre como fazer o backup…

@Danilo Simic , Got it! Considering native resources in Jira this will not be possible to be done. Only using some add-on like Jira Misc Workflow Extensions, Script Runner or another else. What I can say is to try to use a message field to be displayed in the screen remembering these users to use the correct link type.

@Danilo Simic , have you tried the Related Issues Condition in an automation rule? Considering some conditions/validators in workflow probably you will not have considering naturals resource, but if possible to bring this case for an automation rule you can compare this using a Related Issues Condition. You can use this…

@Paulo Ozaki , bem vindo à comunidade Atlassian! Você pode usar a ação Send Email do recurso Automation para fazer o envio desse e-mail para seus clientes. Usando este recurso, você consegue inclusive indicar valores de campos do Jira para enviar a razão sobre o porquê os chamados foram rejeitados. De forma básica, se a…

@Sherwin Soriano You need to set field's renderer to Wiki style renderer. You need to go to your Project's settings -> Fields -> Actions (top right corner) -> Edit Fields -> search your field -> Renderers Just for visibility, here the guides: Configure renderers | Atlassian Support Specify field behavior | Atlassian…

From everyone to everyone! Am I living or just expecting for Team'24 Europe?

Amazing post, @Laura Holton _ACE Manchester_ !!!

Wow! Counting the days!! Let's do it!

@Gustavo Moraes , I'll try to give you a highlight, assuming that you need to get values from different tables and apply a math operations. First I created a table for priority field (I think you did this step perfectly). I'm using the default Priority field not a custom field. Key = The value of the field Value = The…

@Gustavo Moraes Hey think this will be more easy to build and manage if you use Lookup Table Actions. With Lookup Table action you can say that for each priority value you have a specific number and then use some variable to keep the value and use for future math operations in your rule. Here some useful links: New…

Great @Andre de Castro ! If possible, please, click to Accept Answer to help others community users with the same question as you to find this answer more quickly!

@Andre de Castro As you said that the cards are from different projects, have you changed the scope of automation rule for Global instead single project?

Correct, @Sean Murray ! Unless you change the Assignee the tickets still will show displayed with John user.

@Denmark Hinagpis , Welcome to the Atlassian Community! The minimum permission an user needs to have to change the reporter is based on 'Project Permissions', specially Modify Reporter permissions. User with this permission are allowed to change the reporter while they are into your portal, the same permission it applies…

@Sean Murray , Welcome to the Atlassian Community! Don't worry about this license transition. As long as the ticket isn't deleted, you can go back and change the Assignee or keep any other information you need. The license in this case only grants the power to perform actions on the ticket, but if you remove them from the…

@Katelyn Carriker , Not sure which API call you're doing, but if you use the JSM REST API Call: The Jira Service Management Cloud REST API (atlassian.com) You will able to send the actual end user as reporter just passing your 'email' in the field: raiseOnBehalfOf which simulate JSM portal interface. Your payload should be…

Hey @Sara You can just copy and past the smartvalue or type manually. Like this image. 

@Sara , didn't saw your answer. Well, for your Link Issue action use the smartvalue {{lookupIssues.key}} instead Trigger Issue. If didn't work, please, share a screenshot about your link issue action

@Andre de Castro , sorry for my miscommunication Your variable "related" should contains the smartvalue: {{lookupIssues.key}}. Also, considering your rule should search for issues in different projects, make sure that your automation is a global one considering the both projects. Please, update that and try again :)

@Sonal Sinha , Welcome to the Atlassian Community! If you're talking about Virtual Agent in JSM this feature is released in BETA Version currently. You can check more details here: Jira Service Management AI-powered virtual agent on portal (atlassian.com) Note that Virtual Agent is available for only Premium and Enterprise…

@Bianca Albuquerque , bem vinda à comunidade Atlassian! No geral, se você precisa dar acesso aos produtos para usuários fora da organização então sim, eles consumiriam uma licença. Ainda que eles estivessem dentro de um grupo específico, se esse grupo não permitir o acesso ao produto, uma licença seria consumida. Por…

@Antonio Taylor , Welcome to the Atlassian Community! To use data filled in a form and send it via email, you will first need to associate the form fields with Jira fields. This will allow you to use the data from form fields associated with Jira fields to pass variables in the content of your email. I recommend you read…

@Andre de Castro You need to add a lookupIssue action before to find issues related to the current issue before to create the new issue. Your steps should be like this: - Action > LookupIssues > JQL: issue in linkedIssues({{triggerIssue.key}}) This will get for your current (A) issue all issues related. Save this value in…