Fernando Eugênio da Silva Community Champion

If you decrease the number of users that you believe you have exceeded and try to build the project again, you should be able to do it without any problems. You will only need to pay if you consider keeping all users that exceed the current limit or if you want to have other advanced features.

@[deleted] , Ainda acredito que seja algo a nível de permissão global do Jira. Se você quiser revisar isto a 4 mãos, pode entrar neste link até às 12h: https://meet.google.com/vzz-mawf-uan?pli=1&authuser=0 Como nenhum usuário é exibido para alteração de reporter, acredito fortemente que o usuário que você busca não é…

@Arturs Kalnins Yes, it is possible Create the automation in the issue transitioned and in the ACTION add the field "Developed by" in the input value field, add the smartvalue: {{initiator}} It is responsible for collecting the actor of the action that you have estimated in the trigger of your automation. See the example:…

If you created this account, then you have full site permission. I believe that either a project has already been created with this key and well, you can try a different key. The project name may even be similar, but the key is something unique. Try changing the project key when creating and if there is an error, return…

@John O_Reilly Maybe the project already exists and you just don't have permission to view or search for it. I recommend you check with someone with Site Admin permission, they should have a complete view of existing projects. It may happen that the project has been created and deleted, but its key is still in a "security"…

Verifique se nas permissões de projeto, você possui a permissão "Modify reporter". Pode ser apenas uma permissão de projeto.

@[deleted] , Verifique com o administrador do Jira se o seu usuário está incluso dentro de um grupo presente nas permissões globais do Jira onde permite realizar buscas por outros usuários, veja o exemplo: Deve ir nas configurações gerais do Jira, clicar em "System"; Verificar a permissão global "Browse users and groups" e…

@Vishal In this case, for a specific request type in your project, I believe you can only get this feature through some app. I don't know exactly, but I believe that Refined for Jira Cloud (https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview) can help. Take a look at his…

There is a way to do this, but this is a global setting that will apply to all other Jira Service Management projects. Just go to the product's general settings and check the highlighted option: Direct link: https://YOUR_SITE_URL/jira/settings/products/servicedesk/customer-access If you don't want to risk all JSM projects…

@[deleted] , welcome! You can configure something exactly like this: Trigger: Issue transitioned In this place the Done status of the subtask; Condition: issuetype > Equals > Sub-task; Add a branch and map it to "PARENT"; Inside the branch put an "Action" of "Transition issue"; In that point to the status that resolves to…

@Nicolás Pirsztuk Puede verificar si el campo está en la pantalla de creación o edición de los otros tipos de emisión. Acceder a la configuración del proyecto; Vaya a "Pantallas"; Verá algunos diseños de pantalla y haga clic para expandir el que desea ingresar al campo "Prioridad". Al expandir, verás 3 opciones: Crear…

En este caso algo me hace creer que puede ser el filtro de tu placa y como esta configurado. ¿Tiene su filtro algún AND en la composición que podría estar impidiendo la lectura completa del evento de finalización del Sprint?

@Esme This can be a classic filter problem configured on the board. I recommend that you review the filter that your board contains and validate that the issues that were migrated are mapped in the filter and that the statuses are properly mapped in the columns. If that's not enough, please come back with more details so…

@Vishal You need the following JQL concept: "Epic Link" = ABC From there, Jira will display the list of Epics and by clicking on them, Jira will load the issues (Story) associated with it. See below: JQL shows all epics and your key: : Result. Jira show me all issues related with the epic link I hope this helps. If this is…

@u605815 Para que los problemas no se transfieran al siguiente sprint, sus estados deben ser los mismos estados presentes en la columna DONE de su tablero. La columna "Terminado" del tablero es la que tiene la barra de identificación verde. Solo los problemas dentro de esta columna no pasan al siguiente Sprint. Otro…

@ESTER ESPAÑA I believe the following may have happened: You may have lost product licenses that allow you to view projects; Someone changed the permission scheme for these projects or removed you from the project Ultimately, someone may have deleted or archived the project. Please consider these cases in order and assess…

@Łukasz [SoftwarePlant] The "Restore System" resource is contained within "Import Jira Cloud". Access the "Import Jira Cloud" option and you will be presented with the "Restore System" option.

@Wayne Arendse When you create an API token you can only see it once and then you cannot see it. so when creating, you must copy and annotate the token in an external location. If the token is still listed under your user, it is valid. You can even use the same API token for more than one API. So if you didn't delete the…

Steffen Maybe you can get a result close to this using the "Issue Security" feature in your project. In it you can apply security levels where you can restrict the viewing of issues by certain people, groups, project roles, etc. Therefore, you should be able to limit the view in the issue and consequently what else it…

I believe that in this case you don't need to use exactly a JQL, but rather use global automation and insert a branch to read related issues between projects A and B; Here's an example of an automation framework that could be useful to you in this process: Whenever an issue transitions to "Refinement"; If it is from the…

@Dream001 This will depend on how you intend to use this webhook. Here are some links that can help you with this scenario: - https://support.atlassian.com/jira-cloud-administration/docs/manage-webhooks/ - https://developer.atlassian.com/cloud/jira/platform/webhooks/ If you provide more details about the features of this…

@Orsolya Gyulai , welcome to the Atlassian Community! Yes, it's possible! For some reason they don't appear in the list of time choices, but you just manually enter the time as follows: For example, you want to include 10:25 AM. Manually in the custom field you must enter: 10:25am Exactly in that format for am or pm and…

@Arick Natively it is not possible to do this. But if I understand correctly, the "Select list cascading" field will help you a lot with this scenario. In it you can register a value in a column and point another value dependent on this initial. See the example: I can define the initial value and which variables will…

@[deleted] There is no way to show this in JSM queues natively. What you can do is the following: Create a custom select list field with options "Yes" and "No", "Waiting for Approval"; Create an automation in your project so that if your ticket is approved, this custom field takes on the value of "Yes" and if it was not…

@Evelyn Farias Bienvenida a la comunidad Atlassian Creo que no lo entiendo del todo, pero si quieres hacerte una idea de cuánto costaría el producto de Jira Software, puedes simular un presupuesto usando el enlace: https://www.atlassian.com/software/jira/pricing Incluya el número de usuarios que pretende asociar con el…

The correct permission that you have to use in "Permission helper" is "Modify reporter" and not "assigne issues" like i say before, ok? Sorry for misunderstanding

Check the following: Compare the groups that one of those people who can change the rapporteur is in and see the groups where the people who can't change the rapporteur are; Then in Jira's general settings go to "System" and then go to "Global permissions". Make sure the group where those people who CANNOT change the…

@Matias Delarrivat It appears to be permissions something even on the user. If you confirm that the transition has no validation or condition, then validate that the user has "Transition issue", "Edit issue", "Resolve issue" and "Closed issue" permissions. More quickly, associate it with project role "administrators". I…

@Matias Delarrivat What is the permission error generated? Are there any conditions or validators in the flow that could be preventing this? Anyway, if you can put the error presented here maybe we can help you more directly

@Liza Allison You can release your projects to all clients, for that, in the desired project, do the following: Access the project settings; Go to "Customer permissions"; On this screen, check the following option "Anyone on the web": With this you guarantee that anyone with a "Customer" user will have access to this…