Ivan Ferreira Community Champion

Hello @Miguel Guerrero. I think that Goals and Projects have different purposes and update/review cycles. You could have multiple projects impacting a goal, and you can have project specific metrics and goal specific metrics, that could be different. You could have project responsible, and different goal responsible. Also,…

Hello Tom. I haven't tested myself, but I think that William Sheboy answer here is interesting. How about a work-around? * Add a custom Number field: Last Vote Count * Add an automation rule to... * Trigger on issue edit * Check condition of issue.voters.size does not equal the custom field, Last Vote Count * Then do your…

Hello @Niels Schultz I think that you can just create a custom field to classify the Idea, being experiment or not. Using this custom field, you can create a view to filter by this field. So now you have two views, one for "Experiment = Yes" and one for "Experiment = No". You can also create a new issue link type "is…

Hello @Ahmed Badran . I would do exactly as you are doing for visual representation. If you want to reflect the progress, use the Progress Delivery field. Basically, you should create an Epic in a Jira Software project, and link the Epic to JPD using the Progress Delivery field. For more information, visit:…

It's a little hard to achieve this kind of map using JPD. As you cannot create another type of issue besides idea in JPD, or “subtasks”, maybe you need to combine with another solution, like Advanced Roadmaps or Structure by Tempo to get this kind of tree view. Maybe you can create an “Opportunity” Issue Type in another…

Hello @Helena Jeret-Mäe! I want to share a different perspective. Did you know you can link Atlas Goals with Jira Product Discovery? Just raise a request to Atlassian support to get this integration on your instance. What if you use an Atlas Goal as the top-level parent, and the use Ideas as Assumptions. If you think about…

If you have Premium version, you can use Assets Objects to make services available through the portal: https://confluence.atlassian.com/jirakb/how-to-set-the-affected-services-field-from-referenced-services-on-an-assets-object-attribute-via-automation-1155140676.html

¿Podrías verificar si el Panel por defecto (Default dashboard) te es útil? El panel por defecto contiene la lista de proyectos, y podrás ver la cantidad al final del gadget. Para más información visita: https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/

I had to do this and I also had the "Destination status could not be resolved" even if the "Previous status" field was type text. I solved the issue by creating a variable like this: Then I used the variable as the transition status:

I also had to do this and I did it in this way: * Add an Info Panel to the form * Add a hyperlink

I also had to do this and I did it in this way: * Add an Info Panel to the form * Add a hyperlink

¡Hello! I'm testing the JSM Integration, but when I create an Incident with a test service, I don't get the incident in the Activity log. Here you can see the incident created in JSM: And here the emtpy compass activity: It seems that everything is configured as it should be: Any insights?

Hola Mildred. Coincido con Francisco en el método para lograr esto, aportando además que deberías configurar la pantalla de visualización para mostrar el campo, pero que no se muestre en la pantalla de creación o edición de la incidencia. La condición para la regla de automatización sería un JQL similar a: project = CLAVE…

Saludos @Francisco Navarro . Este material está en inglés pero de todas formas creo que vale la pena recomendarlo, ya que habías mencionado "preferentemente". Setting up ITSM Projects in Jira Service Management

The answer is: it depends. What kind of tools are we talking about? For example, if every developer or developer team choose their own Agile Management tool, some teams using Jira Software, others Taiga, others Miro boards, you could have a problem when you what do get global information and extract them for reports. It is…

¡Saludos @Wilber Ballestero He verificado con un proyecto creado a partir de esa plantilla y no encuentro manera de lograr lo que estás queriendo, pero te planteo un par de soluciones alternativas. En lugar de intentar ordenar por fecha de creación, ¿que te parece ordenar por prioridad? Esto tendría mucho sentido ya que no…

Welcome @Jeff McKee . Check this article: https://www.atlassian.com/devops/frameworks/devops-metrics

Hello @Kai Becker . It’s important to distinguish between agile principles and Scrum. So, let’s go for the agile principles first: * Customer satisfaction: ensure that you are getting feedback from your customers using Jira Service Management. Create a Dashboard with CSAT Information. Act on tickets that get low customer…

Hello Russel, every organization and every team has different working schemes. I think in a few options for your case. Option 1 If I understood correctly, there is about one week between development done, UAT, and deployment. The easiest solution here is to change the Sprint duration. You should also consider that you…

The tools are just means to an end. I would recommend first this video: https://youtu.be/R-fol1vkPlM Then, you can configure your tools according your goals. If you want to follow a tradditional approach, check Advanced Roadmaps. 

I was able to get the Opsgenie Service Name or ID (depending on what is selected in step 4) with the following smart value in automation: {{issue.properties."proforma.forms.i1".state.answers.1.choices}} But the problem is that I cannot set the Affected Services field using the name, and the Opsgenie ID is different from…

Great! Thank you! This post may help, and probable using automation you can populate the affected Service field itdelf. https://community.atlassian.com/t5/Jira-Service-Management/How-to-access-the-form-data-in-Jira-Automations/qaq-p/2050277

@Andrey Kiyanovskiy Can you test this solution?

I just tested this and it seems to work. A second review would be helpful to identify if there is something that I'm missing. This solution uses a Jira Service Management Form, and populate the Affected Services field using the Opsgenie REST API. This also means that the solution will require Opsgenie integration with Jira…

Hi @Steven Lloyd . I was able to create a page in Confluence and populate the body with Issues information. It's not super easy, but it's possible, using the REST API. If you want a step by step guide, check the following book: Automate Everyday Tasks in Jira: A practical, no-code approach for Jira admins and power users…

I implemented this workaround. * In Opsgenie, add email-integration. * In Jira Software, create a new Automation rule* Trigger: Pull request created * Action: Send Email * To: opsgenie@email.address * Subject: Merge Request created: {{issue.key}} {{issue.summary}} * Content: {{pullRequest.url}}

Yes. It can be done with automation, but there is something that you need to consider. For this rule to work with automation, must be a multi-project rule. Multi-project rules have execution limits according to your suscription plan. If you are on a standard plan, you only have 1.000 executions, and this rule will be…