Christian Beaulieu_3144lv Atlassian Team

Great point Ken! Thank you :) 

Hey Martin! Hope you are well :) I am Christian with the JSM Support Team and can see you are experiencing some odd behavior where Customers are added to the wrong Organization. So this behavior can be due to a couple of things: * An Automation Rule or Workflow Post Function that is making this change. Do you see any…

Hey @David Cassee I hope you are well today. :) I am Christian with the JSM Support Team and can see you have a question about how to retrieve the Organization(s) associated with JSM Issues. It is wild that you say that because I have a community article I put together on this very topic. Please see that…

Hey @Eric Wang ! and thanks for @ mentioning me @Dave Rosenlund _Trundl_ It seems the best approach may be to create each rotation instead as a new Opsgenie Team, use Routing Rules and Escalation Policies and a single rotation for each of the 4 OG Teams. That way you can route alerts as needed, depending on time of day and…

@Salvatore Insalaco please submit a support request at https://support.atlassian.com and we can take a look into that :) The rollout window is progressive but you should have this ability in Sandbox now. So we need to take a look into this for you. Thanks!

Hey @Ken Young if you have Premium and have a Sandbox, the feature is fully rolled out there already for testing too, just FYI :) 

Hey @Ken Young ! Yes this does cover Premium sites, in fact it covers all JSM sites that have this roll out available to them. You can determine if you have the Progressive Rollout is enabled by a banner at the top of your Jira site. It will mention setting up on-call/alerts in JSM and how to get started with that…

@C_ Derek Fields I would also add Auditing as a reason for using multiple projects. Keeping track of data based on departments and changes made here and there will be more easily reference-able and logged to some degree in Audit Logs and on the Jira Issue History. Good from a scalability perspective

@Austin Alejandro hope you are well :) Could you please submit a support request mentioning this article and the issue? One of the Support Engineers on my team (or myself) would be happy to assist you!

Hey @Sydney Hollingsworth ! Yes that is correct :) 

@Pramodh M I'm sure that might be possible, but just to be clear, that is not the intention of this article specifically. I can explore this as a different Article topic in the future :) Thanks for the suggestion! Cheers, Christian B.

Hi @Vaishali Patil you need to base 64 encode your email address and API token. I will update the article to mention this too. :)