Carla Ann Rowland Community Champion

First: in the Cloud is log time turned on? Jira cloud can track time: here are several links to help: https://support.atlassian.com/jira-software-cloud/docs/log-time-on-an-issue/ and https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/…

I agree with Mikael; syntax: Issuetype = "Incidents" 

@Katrina Meyers I am a little confused on how your agents are communicating with your customers. If your agents are calling the customers they can use the portal view to "share" screens with the customer then the internal comments will not be visible and then agent doesn't need a second log in.

Using JMWE I would use a JQL that includes the sub-tasks as part of the criteria, try: Summary ~"Customfield_1" AND (issuetype = "sub-task" AND Statuscategory = Done)

I concur with @Ste Wright start with basics and use the tool. Certification as a project manager will give you a good basis. Cloud is very popular but if you have ambitions to work in the US Government sector that is still Data Center based for most part. My recommendation also is to stick to one platform until you have…

What are the labels on the confluence page? Laptop label on page fix it.

In JSM the tools automatically track the article usage. Check the reports for stats. There is a report and you can make a filter on that report. Ping me back here if your need more assistance.

 I am a contractor who administers Jira Data Center Instances where in addition to administrative duties I customize: Service Desks and Software projects and confluence. My organization is a government contractor. I started with Jira Server when it was version 6. I like to speak to fellow administrators and do knowledge…

In Jira data center you cannot restrict participants to only specific customers. The customers are one large group. Right now it is available to all customers or none.

You can add components to the component list. If you are a project lead go to the cog and then to the Summary listing. Then go to components and add a the two new components. when did you need the components added to the bug issue type? write an automation rule to assign it to the bug issue type at the point you need…

try this: project = REAIT and issuelinktype ="Initiative link" Here is a reference link: https://support.atlassian.com/jira-work-management/docs/jql-fields/#Issue-link-type

In Service Management a Customer Request Type can be attached to the same issue type so my question is each Customer request type in your project have a unique issue type? Use case example: Need help with printer--- Service Request issue type Need help with password --- Service Request issue type

In addition to what @Walter Buggenhout and @Benjamin wrote have the Instance administrator confirm that the field is configured to your project. If you are project admin it will appear on your field list. Sometimes a field is on a screen and it can be added but if it is not on your project's field roster it will not…

I feel your pain as the saying goes. That is a great concern for me since all my clients use Data Center. Just be squeaky wheel. Before I was a community leader I kept advocating with Atlassian that Data Center/Server would not go away for many business entities --- private and government. It is challenging because the…

"We also use this information to create portal accounts with their registered email addresses." interesting. Can you expand on this point? Am I interpreting correctly that you use additional data in the tables to expand the user's permissions on a SM portal?

Did you utilize the HR assets template or did your customize your tables. I used to work in HR so I know it varies.

Hi I am new to this group. I am an Jira Data Center/Service Management Admin and I am obtained my Project Certification (server) just to see what it was like since I am self-taught. I am planning on taking Data Center/Enterprise Administrative Cert after I finish my work required Comptia cert. Used Jira and related…

Thank you for hugs. Sending virtual to all.

Thank you for your wonderful comments

Hi, Here are is the link to the JMWE documentation: https://appfire.atlassian.net/wiki/spaces/JMWE/pages/461439889/Advanced+configuration+and+usage+of+the+Create+issue+post-function?search_id=4db0aa36-33e2-4baa-a1ff-9aa6ca07acf7 and related topic…

Hi Soham: Your Jira is working correctly. Using Jira software where I imported data that contained history of users that were no longer part of my organization and JIRA created "non-existent user placeholder" profiles that had an email such as john.smith@noreplay.com.

Hi, I am not near my JIRA to proof this--- but your filter need refinement of order of operations. Here is the link: https://developer.atlassian.com/cloud/assets/assets-rest-api-guide/workflow/ First you need to define the initial search criteria all stories and open sprints by encasing in (); then jira will take those…

Hi, I don't have my cloud instance up but I know on Data Center there is an Asset console for entering code. You do need permissions as detailed here: https://developer.atlassian.com/cloud/assets/assets-rest-api-guide/workflow/. The link to the error is that your cloud subscription is expired. You need to be signed in with…

* Make sure you scheme has same headers of the csv data you want imported * Make sure in the scheme and the csv that the unique identifier is set correctly. * when you run the import configuration adds new items or updates the existing data to quote another user: "Use the Identifier setting: Some of your attributes will…

If both of you have access to same project with same permissions make sure your filter specifies the project and if the sprint is active or not. e.g. project = project1 and activesprint = "version 1.0" specifying the project helps tell JIRA where to look or else it will search the server instance a pull what is closest to…

So what is your question? have to create a profile name lastname first name initial and middle ititial. e.g. jennifer Doorre would be DoerreJe Jane M smith would be SmithJM before importing it into JIRA. If the users in the csv have profile names already in your JIRA instance then they have to be matched up.

https://confluence.atlassian.com/doc/symbols-emoticons-and-special-characters-136870.html Here is the list of characters-- in fields; here is link to labels https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html Only two characters are accepted in labels and - (dash) or underscore _

I agree permissions are inherited from space to pages. Better to make a space for vendor and do a page include. 

You have to have Confluence Instance Permissions to add users. Do you have that? If Yes then go to confluence administrative screen and on the left side panel go to groups. Click on manage groups. Enter confluence-users and then search for users to add. Note: is you are letting JIRA Crowd manage users then add them in JIRA…

that is not an allowed character. If you must connect you can use and _ character.