Riley Venable Community Champion

If your account is deactivated or deleted from the workspace as a user, any automation rules that you have set up will not continue to function. This is because automation rules are tied to individual user accounts in Trello, and if the account is not active, the rules will not work. However, if an organization admin…

Unfortunately, there is currently no switch or similar feature to enable drag-and-drop functionality for cards on Trello boards in mobile browsers with touch events. You can use the Trello mobile app to move cards from one list to another as a workaround. However, you must use a mobile browser if you need to use power-ups…

One suggestion to improve the bug reporting experience is to check in with development teams often to ask if they need any more information. Another suggestion is to encourage customers to report each problem on a separate request to help track bugs. As for identifying when a task is ready for testing, it may be helpful to…

Yes, someone can guide you through the preferences. To allow customers to set up their own user accounts without help, the site admin can follow the steps provided in the context above, specifically selecting "Allow customers to create accounts" and "Customers can access and send requests from the portal without logging…

It is possible that the issue type configured as an epic has been deleted from the project, which would prevent the roadmap from showing. To check if this is the case, the user should follow the steps provided to check if the project has an epic issue type configured. If the issue type is not configured, the user will need…

If the subtask is in a status that is not mapped to a column, it will not be considered in the Scrum backlog and will not be included in the reporting. However, if the subtask is in a mapped status, but cannot be completed, it may still be visible in the backlog and reporting. It is recommended to discuss with the team and…

After 14 days of an issue being moved to the Done column, it will no longer appear on the Board view, but it can still be accessed through the direct link or in the list, timeline, and calendar views. It is possible that the issue has been automatically removed from the Board view due to this time limit.

One possible solution to achieve this automation is to create a new automation rule in your service project. You can set the trigger to "When an issue is updated" and add a condition to check if the issue type is "Story" and if the fix version field has been changed. Then, you can add an action to update the fix version…

Yes, it is possible to choose when to issue a survey to a customer or set of customers. Project administrators can turn customer feedback on or off for a service project and can also edit the survey question. The service project sends customers a quick survey when their request is resolved, but the frequency of sending…

Based on the provided context, it is possible to send and measure CSATs from Jira Service Management projects using the built-in mechanism to collect customer feedback. The email sent to the customer after issue resolution includes a form for rating and written feedback. Project administrators can turn customer feedback on…

Yes, you can look back and see who invited the new user and at what date by checking the invite email that was sent to the customers. It is possible to invite multiple people at once by adding their emails separated by commas or semi-colons, or by pasting a .CSV file into the invite window.

Yes, it is possible to create an automation rule that will look at all the issues and link the ones that have the same part number in the custom text field. You can use the "For transition" dropdown to tell Jira the column or status that updates the custom text field, and then choose to link the issues that have the same…

One possible solution could be to modify the existing automation rule to not create a new ticket, but instead add a comment to the original closed ticket with a specific tag or label indicating that a new issue has been created for the same problem. Then, set up another automation rule to monitor for comments with that tag…

The comparison operators (e.g. ">") use the version order that has been set up by the project administrator, not a numeric or alphabetic order. It is suggested to use the FixVersion operator in JQL to search for a version's issues and to search by version ID rather than by version name in order to avoid issues from…

Yes, you can trigger a pipeline based on a tag on a branch using the "Tags start condition" option in the bitbucket-pipelines.yml file.

Yes, it is possible to create an automation rule to change the status of a Service Management Ticket when its linked Software project tickets are on a certain status or added to a release version. You can edit the "Update when a linked issue changes" rule in your service project to suit your needs. You can also use…

Yes, it is possible to display a user's profile using the Profile Picture macro or the User Profile macro in Confluence. However, it seems that the SQL statement provided is not correctly formatting the wiki markup for the macro.

You can set a mapping for CSV 2 that when it sees Jane is assigned LDN23, it will look at Jane's Object and look at the Location attribute that is set for her and automatically update LDN23 to the London Location Object by using the Edit attributes mapping option in the Import tab of the Object schema. You can select a…

Yes, if your asset management system supports asset typing, you can set up filters based on asset types to control what appears in search results. As a Jira administrator, you can go to Settings () > Issues > Custom fields > Linked assets > Configure > Default Configuration Scheme for Linked Assets > Edit filters and…

It is possible that the workspace's purchased plan does not include additional build minutes for individual users. It is recommended to check the details of the purchased plan or contact Bitbucket support for further assistance.

You can attach a PDF version of the filled-out form to the issue each time it's submitted if you select "Create and attach a PDF of the form to the issue" in the form's settings. These PDFs will appear under Attachments.

No, it is not possible to connect project pages in a Jira Software project from a Confluence that belongs to another site. Only spaces and pages from the Confluence that is connected to the Jira Software project can be accessed.

You cannot add a template to a published page. Templates are only available for unpublished drafts. If you want to add a template to your page, you will need to create a new draft and apply the template before publishing it.

Yes, it is possible to remove the old guest accounts from the Workspace. By default, when you select the option to remove someone from the Workspace, the checkbox to remove the member from all boards within the Workspace will be checked. However, you can uncheck this box so they remain a board member on those boards – this…

You can use the task report macro in Confluence to display a list of tasks on a page and filter them by various criteria.

I'm not sure, but you could set a rule that when a new version is created, it clones the epic and its tasks, and then sets the "Epic Link" of the cloned tasks to the cloned epic. You could use the "Issue field Condition" to ensure that only tasks belonging to the original epic are cloned.

The frequency of data updates in Atlassian Analytics depends on the cache duration, which varies depending on the dashboard settings. The cache for each chart is updated every 1 hour, 30 minutes, or 24 hours, depending on the dashboard settings, unless someone manually overrides the cache. Additionally, Atlassian Analytics…

Yes, Trello bills per workspace for Standard and Premium upgrades based on the total number of active Workspace members and multi-board guests.

You can use the Overview tab of Confluence space analytics to view the most active contributors in the chosen date range. Selecting View all takes you to the full list of rankings in the Users tab, which will show the original creators of content.

To only show issues that match your query, deselect the Show full hierarchy checkbox. This should allow you to only see the issues that match your query in the Advanced Roadmap.