Comments
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Hi @said kouzibry , thanks for your comment. When creating a new request type using a template, you can map it to an existing issue type and workflow. This means that no new issue type and it's underlying configurations like screens will be created. Because the template may contain fields that don't already exist on your…
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Hi @Curt Holley , thanks for your kind words and great question. Currently, the fields will be created disregarding whether one already exists with the same name. But this is definitely on our radar as a potential iteration for request type templates. We'd love for you to sign up to our early access program so you can give…
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Hey Dan, Thanks for sharing! Interesting to hear that you've kept it around as a reference. I'm curious to know, what parts of the ITSM sample space did you check out as a reference when building your original project, and now that time has passed, in what scenarios would you re-visit the ITSM sample space? Cheers, Kimmi
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Hi John, Thanks for your comment. There is a Getting started guide available on the website that covers core concepts, including the different ITSM queues. It explains each work category (what the queues are based on) and also guides you through setting up the project to get it up and running. Hope this helps! Kimmi
