Comments
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Hi @Greg Smith -- we are exploring ways to reintroduce notifications for Request Participants in JSM chat. Here's an associated ticket where we'll be sharing updates: https://jira.atlassian.com/browse/JSDCLOUD-13188
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Hi @Ken Szymanski -- no, these changes do not impact 'Private chat requests'
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Hey all, thank you for you questions and feedback! I want to share some more details & background around the change to Internal Notes for agents and why we believe this is an upgrade for the majority of our user base. I understand this might not be the preference for all users, but I hope this at least provides some…
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hi @Andy there has been no change to this experience. If you think you are experience a bug, please open a ticket with our support team. In chat settings, you can connect additional request types via the Request Types tab. Only the ones listed there can remain synced within Slack. If an existing chat request were to…
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@Michael Young Gotcha, thanks! We're looking into some tweaks that might serve as a stronger deterrent for users continuing to post into the public/unsynced thread! @Shalabh Chaudhri yes, slash commands should continue to work! Could it be that the user is a member of the other workspace where Assist is not installed? In…
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Hi @Andrew Kazinec @Zayar @Matt Saltzman , I totally understand the ease and simplicity of using the ticket emoji is one of the best parts of Assist! So any adjustments or limitations to it are immediately noticeable -- I apologize for that! As a step towards delivering a safer and more secure experience, we've made this…
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@Michael Young thanks for sharing! I'd like to better understand which part of the current behavior is introducing the most friction. The current "private ticket" experience should remain nearly identical to how it was before. Once the ticket goes private, any comments added to the ticket will be between only the Agent's…
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Hey @Gabriel Lences , we don't have current plans for it, but it is something that's come up from time to time. Here's a related feature request ticket you can track and/or add onto!
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Hey @Gabriel Lences , can you clarify your question? Are you asking if the demo showcased actual functionality? Or are you referring to a different type of form interface than was was in the demo? I'm also not certain which demo you saw so can reference specifics. In general, yes: JSM Chat via the Assist bot can present…
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Hey @Gabriel Lences , the primary differences are that Chat is primarily positioned to support service desk and service management use cases. For example, it enables help seekers to get help, raise requests, and fill out request forms without leaving chat. It also allows agents to receive incoming issues, swarm and triage…
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Hi @Gabriel Lences, ChatOps for Jira Service Management is for incidents only as you mentioned. There is also Chat for Jira Service Management, powered by the Assist app in Microsoft Teams. Chat is a separate app, which does support all issue types within a service project, and is available to all Jira Service Management…
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Hey @Jimmy Seddon , yea I think opening a support request would be best as they'll be able to look into your specific configurations and assist you further. Let me know if you hit any roadblocks and I'll be here to help!
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Hey @Jimmy Seddon, is this something you're still having an issue with or have you already been helped? If not, I can try to assist. The project admins should be able to connect Assist to projects they are listed as Admins on in JSM. Can you confirm if: - The users are in the correct Slack workspace that is connected to…
