miikhy Expert

Hi Neha, If you want to read from DB that's OK and you should look at the cwd_membership table which holds relationships between users and groups. Regarding the project roles, the table is projectroleactor (associating roles with actors of type user or group) and projectrole which is the list of available project roles.…

Hi Raj, I think OOTB is not providing that feature but there are hooks which can help. This one for instance is free: https://marketplace.atlassian.com/plugins/com.isroot.stash.plugin.yacc/server/overview It allows you to add a hook to check if commits are linked with a Jira issue (a valid one), you can even restrict with…

Hi, There are changes, you're right but the I really do feel the migration is well documented (e.g. here: https://developer.atlassian.com/jiradev/latest-updates/preparing-for-earlier-jira-releases/preparing-for-jira-7-0/jira-7-0-api-changes) One of the huge changes is obviously the user management but we should also…

Hi, The plugins are quite different and bringing different features in different look and feels. In my opinion the best approach would be to test both in a dev environment and onboard your testing teams to get their feedback on what's most convenient for them to use. Pricing might also be a different approach if your…

Hi Tina, I think you should re-use your code from the Feature level to the service level, something like: ... //If the linked issue is a feature get this feature and search its linked issues for service and return the summary of this service. if (issue.getIssueType().getName().toString().equals("Feature_Tile")){ def…

Great! 

Hi Peter, I've actually found a very easy solution which I've deployed on my production instance: you can get to the Plugin Manager and browse System plugins, looking for "Issue Views Plugin", then click on "16 modules enabled" and you can disable any module which you don't want to use anymore: Hope this helps! Cheers

Hi Emre, You'll have to use OSGi (https://bitbucket.org/atlassian/atlassian-spring-scanner?_ga=2.103863168.1093982757.1511790277-572295793.1506609124) to inject the RequestTypeQuery object I guess. To be honest I did not try it but should work with an inject. I'm using the PluginLicenseManager interface for my plugin and…

Hi Andrew, You can try the Field Configuration layouts to force the fields to be hidden. I suspect those fields are either brought by a plugin which forces them to stay. Another idea could be that you,re not editing the proper Screen which I highly doubt. Can you check in the Custom Field admin page what type of fields are…

Hi Emre, There's a Service Desk class which is able to give you the name (displayed name) of a Customer Request type in JSD: https://docs.atlassian.com/jira-servicedesk/3.9.0/com/atlassian/servicedesk/api/requesttype/RequestType.html You can use the associated builder from the issue ID to retrieve the associated…

Great! Glad it helped!

Hi Jessi, Here is a full documentation on Global Permission. As a Jira Admin you should read it carefully to understand better the scope of thos permissions which applies to the whole instance :) https://confluence.atlassian.com/adminjiraserver071/managing-global-permissions-802592439.html Hope this will help!

Hi, There is no "native" JQL to retrieve next sprints as Sprints are not stored in sequence. futureSprints() will return all Sprints which are not started. If you are using a naming convention, you might find a way to build your own JQL to retrieve N+1 Sprint using addons such as Script Runner but it will require some…

Hi Tanya, Did you create a Cloud instance of Jira? If so, you can log in to your instance with your Atlassian account details. Resetting password will send an email to your Atlassian account email address. If you're using a Server version, the SMTP server have to be configured and enabled to receive emails. If you lost…

Hi Yasmeen, Agile would recommend a simple structure of Epics, Stories and "Subtypes" (Tasks or equivalent). If you open your perspective to SAFe, that could lead to Initiative -> Feature -> Epic -> Story -> Subtypes, this can be supported in Jira using Jira Portfolio and would be transparent at a board level. In order to…

Hi Jessi, There is a global permission called "Browse Users". This is usually the first place to look when people can't fill in a user picker type custom field. Can you check if all your Service Desk customers have this permission? Thanks

Hi, I think the best approach would be to contact a Partner near your location. This is something I frequently did when I was working with Valiantys in Montreal! Atlassian does not do targeted presentation usually. You can find the partners list here: https://www.atlassian.com/partners/search?page=1 Hope this helps! Cheers

Great! Good luck with your resolution!

Hi Marc, End of License in not related to license expiry but to Atlassian EOL policy on products (end of support). Usually products are supported for 2 years after their release and your version is still supported officially. You might be right on the timeout failing and therefore the healthcheck fail. You might have a…

Hi Divya, Can you explain a bit more on the context: why would you use an expired license? Please also note that you're not allowed to use a license on multiple instances. Keep us posted

If you want to retrieve email, I'd advise you to use email as id and Name and/or other details as value so that selecting a value would give you the email directly :)

Hi Khon, There are multiple options, I would definitely recommend you use AUI objects (Atlassian User Interface framework). The Select2 is the one I use for my plugins, you can preload users and add options to the select2, it will then support autocompletion based on the value displayed in the option. You can also setup…

Sure, might be an option, let us know if it works!

Understood, then you can't use the line above directly: CustomfieldManager is not a static class and needs to be instanciated. I'm not sure why you out the customfield value but I'm sure that you'll need more than this to use CustomFieldManager. That would imply something like: CustomFieldManager cfm =…

Hi Taras, Have you tried using double quotes on the cutomfield name? Also, why don't you use Automation to add a comment on transition? That's more intuitive in my opinion and maintenance is transparent, doesn't require any sripting knowledge :) Hope either suggestion will help! Cheers

Glad to hear it solved it :) Feel free to mark the question as answered so that people in the same situation will also benefit from this thread. Have a great day!

Hi Marcel, You can use multiple UI elements for your purpose. AUI (Atlassian User Interface) is a library offering access to devs to Atlassian native UI objects. You might want to reuse one of those, I'm thinking of the Flag object (top-right corner notification) : https://docs.atlassian.com/aui/latest/docs/flag.html…

Hi Kaytlin, As mentioned by the stack trace, there is no getCustomFieldValue() method available on the Java Type ArrayList. That's just a typo from "issue" to "issues" I guess. While issues might refer to multiple issues, each must be evaluated separately (or if you're looking at a single one, you can just change for…

Hi Stephen, This question is related to a Confluence instance and relates to a page from your local instance. You should get in touch with your local administrators to ensure you are allowed to access that page (resstrictions may apply). Thanks!

Hi Joni, Here is the official documentation: https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html General guidelines are pretty much Backup, Install fresh, Restore. You should follow the steps mentioned in the doc carefully to ensure your data is safely migrated…