miikhy Expert

Hi, No real solution there but to keep those fields in sync you might want to look at Custom Listeners using Scrip Runner (https://scriptrunner.adaptavist.com/latest/jira/listeners.html#_issue_event_bundles, well documented with examples). You might want to catch an event in the parent (issue updated) and check if summary…

Hi, I'm not from a legal department but from what I know, the developer license is meant for a non production environment (which is not used for production purpose). That would simply mean that you can install it on any instance on a local or publicly exposed server as long as you don't do anything business related in that…

Hi Adam, Thanks for your feedback and sorry for my delayed response! You have a happy new year and best luck with Jira :)

If you're talking about Jira Cloud's sidebar (new layout), there's no way to add custom links in it as far as I know. Unfortunately I can't confirm as I'm running Server instances here. Cheers

Hi, If you're using a recent version of Jira Software, you can use the parallel sprint feature which can be enabled globally to support sprints running at the same time. The documentation for his feature can be found here: https://confluence.atlassian.com/jirasoftwarecloud/using-parallel-sprints-797737030.html Hope this…

Hi Lars, I quite don't understand your filter: AND or OR are processed one after the other and in your case you should have grouped the projects all together (project in (PROJ1, PROJ2, PROJ3, PROJ99) AND "Epic Link" = BOARD-1 ORDER BY Rank ASC). That being said, what exactly is the cope you want to bring in? all 4 projects…

Hi Reza, It seems like there's a status and a status category name which are in the other alphabet. You might want to use the admin interface to find out this status category and the corresponding status and change their name to prevent it from being sent by the API. Hope this helps!

Hi John, Each board is having its own ID which is known as a RapidBoard ID in the URL. If you open an existing board and check the URL you should get that, you can then copy paste that URL in a new shortcut in the project sidebar. Hope this helps!

Hi Tom, As stated in Certification Policies (https://www.atlassian.com/university/certification/policies) the extension of 18 months is for related badges which means that a Confluence badge extends Confluence related badges. I guess that the JSD Documentation badge will extend Jira related badges. You can check what are…

Glad it helped! If that solved your problem I advise you to mark this question as answered in case other users are sharing the same issue and would like to benefit from the answer :) have a great day and have fun with REST !

After a second thought, you should not need authentication if your script is executed in an authenticated context. User and password from current session will be saved. If you need to authenticate the AJAX with another user's credentials, you can use Basic Auth with AJAX as explained…

Glad it helped! Good luck. Cheers

I feel you, totally agree but, as far as I know, there's no way to get the behaviour you're asking for. Sorry!

Hi Jennie, Seems like you're not using a public REST API. You should have a look at https://docs.atlassian.com/jira/REST/server/ to use the officially supported and public REST endpoint to delete users (can be done through curl). That being said, if you want to deactivate user, public API does not support it yet…

Hi, Instead of sending auth credentials you might want to reuse client's JSESSIONID (cookie) which won't expose people credentials :) Hope this helps!

Hi Joesp, When setuping Jira's directory, you can define a lot of properties including filtering DN (Distinguished Names) which will allow you to filter your Active Directory. Based on your AD structure, the query may vary a lot so it seems tricky to help you further, most of the time an Organization Unit (OU) is used in…

Hi Timo, It's not possible to disable the link creation. You can leverage plugins to handle your issue cloning which might give you more flexibility (templatization and link management) such as Exocet (https://marketplace.atlassian.com/plugins/com.valiantys.jira.plugins.exocet.jira-plugin-exocet-pro/server/overview) or…

Hi Rakesh, By default the REST API won't display custom fields. You'll have to add "&fields=summary,description,customfield_XXXXX" to the endpoint URL to get those displayed (replacing XXXXX by the Story point field ID or any custom field of your choice). You can add as many fields as you want by splitting them with ",".…

Hi Frederico, In fact it's been like this for a while. The exact behaviour is slightly different: if a story and its subtasks are in the same column, they will all show the same, if subtasks are alone in a column (Story is not in same status or not on board), then a small brick will just appear to link the subtask to the…

Hi Jennie, I guess using Jira's API (not Service desk) should work as customers (portal only users) are users with no licenses for applications but still are users. What endpoint did you try, could you give some details? Thanks

Hi, UI transformations are usually handled in Javascript or through the velocity templates associated with your views. If your plugin is a "servlet only" plugin with no interface, I'm not sure you can leverage UI notifications. Thanks

Hi Ankit, You can try and convince them saying that Service Desk is not a plugin but an application itself :-P In terms of solutions it's very hard without plugins. The only idea I have is to use "Users in Group Custom field" condition between current status and approval status which might be OK with a vanilla Jira.For…

Hi, If you're using Jira service desk, the approval state in the workflow can be setup in a way that multiple persons can be approvers and approvals might be either unique or from ALL approvers. Hope this helps!

Great! Have a great day.

Hi again, There's a difference in Jira Service desk between users and "customers". Users are standard Jira users who are allowed to access the application while customers are people with a username but no Jira license. In order for those customers to browse the users, you'd have to allow this to "Anyone" which is a virtual…

Glad it helped. You can change the Backup service delay as described in this KB: https://confluence.atlassian.com/adminjiraserver071/automating-jira-application-backups-802592966.html The default value is 1440mns (24 hrs). You can change it for any frequence which you'd like. Unfortunately you can't choose the time of the…

Hi Marten, There's no way to change the indexing behavior I think but I would suggest you use labels in your subpages. Adding an Umbrella label would help the search as the label will be considered as part of the content. Might not be the perfect solution but I guess it can help. Let us know if you like it! Cheers

Hi, A lot of questions for a tricky topic :) Backups are obviously an important part of your data security strategy. You can enable automatic backups from Jira directly on a defined frequency, In my opinion that's a good option as long as you ensure the frequency is making sense, the time of execution is well chosen and…

Hi Marina, Atlassian is not officially communicating on that even if, you're right, there are servers based in the US and European Union. It would make sense to host customers as close as possible from their physical location. If you want to ensure where your site is hosted, there are Chrom extensions which can help you…

Hi Ramon, Your portfolio "datasource" might be fetching items for project A only. In your case I would suggest to build a board based on a filter retrieving Epics and their sub-items cross project and feed your portfolio from that board. JQL, by default, does not handle sub queries to get items belonging to the Epics from…