Alex W_jr9vvs Atlassian Team

No worries @Eric Sirianni! Happy to help. 

Hey @C Wilson , we don't have the concept of a 'default board' in Trello, can you elaborate on what you're trying to do? 

Hi @Eric Sirianni - just an FYI you raised two posts about this (I think in error!) so I deleted the duplicate one. I'm not sure if this can be done by a Power-Up - this is something available on request for our Enterprise subscriptions but maybe one of our Power-Up developers would be interested in taking this on for you?…

Hi Patty, I can see you raised a ticket about this, I'll let our Advocates (billing and sales) team work this through with you. We don't answer billing questions in the Community if it involves personal data. 

This would be related to this: https://community.developer.atlassian.com/t/pure-wildcard-allowed-origins-on-app-keys-will-no-longer-be-recognized-and-will-be-fully-deprecated/52093 I recommend reaching out to Apple and send through the link above, but we're also working on our side to find a way to let Apple know. A lot of…

This issue has now been resolved: https://trello.status.atlassian.com/

Hi Srikanth, are you referring to Jira or Trello? I'm a little confused because you reference JQL but raised this with Trello. Do you need to raise your questions under the Jira forum? 

Hi @LenMy , Standard workspace members can also upload attachments up to 250MB in their Standard workspace. You can view the features for our different subscriptions here: https://trello.com/pricing This thread is from a while back before we rebranded Business Class to Premium and introduced Standard officially so I…

Hi Lauren, can you raise this with Trello Support and send through the URL of the board and the email of the user so we can investigate this properly? I'd rather not share this personal data over the Community - I'd also delete your last photo showing your user's usernames. https://trello.com/contact

Hey Flavio, when you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill. Billable users in Standard and Premium are the following: * Users that have been added directly to the upgraded workspace * Multi-board guests: users that have been…

Hey Ryan, we've now moved into the phase that all users are being pushed to the new navigation, even those who have opted out. This is to ensure all users are using the latest version of Trello. 

Hi Joe, you can see all the certifications we're compliant with here: https://trello.com/en/legal/security And here: https://www.atlassian.com/trust/security I'm not too sure about GLBA though, maybe raising this with Atlassian Support could be a good idea? They could reroute you to a Security Engineer who probably knows…

Hi Andrea, can you raise this in Trello Support so we can go through this with you? We don't support billing issues over community as we'll need to look at your personal data and we don't want to do that publicly! https://trello.com/contact

Hi Cindy, they'll close new tickets as duplicates if they're not about new issues. Can you reply to your original ticket? 

Hi Cindy, I can see your ticket has been answered by a member of our Advocates team. 

Welcome to the community! Can you give us more information on what you're trying to do in Trello? I'm not sure what you mean by 'a wiki that is a trello'. 

Hi Pamela, can you raise this with Trello Support so we can see what options you have? We'll also need the URL of the board you've lost - https://trello.com/contact

Hey Lukasz, this is discussed here: https://community.atlassian.com/t5/Trello-questions/Premium-Trial-is-Expiring-Ready-to-Pay-for-Standard/qaq-p/1847270 We don't have the ability to move from the Premium free trial to Standard yet, so you can either wait for the free trial to end for you to move to Standard, or raise a…

Hey Rafael, We're not officially supporting Windows 11 yet, so if you're having issues in the desktop app, I recommend moving to web until we officially support Windows 11. In terms of shortcuts, we are aware of an issue with shortcuts and will be shipping a fix in the next desktop app release.

Hey @Adam Snyder I understand the frustration, but can you communicate this on your ticket, CA-1534982? I can't fix these issues for you over the Community and also I don't sit in our billing team - I'd rather our Senior Customer Advocate who took over your case continue to work with you. They also may be able to call you…

Hi @CherylR78 - found your ticket, it was with another team. Let's correspond there from now on. Just as notes for anyone who uses this thread as a resource though, which we will work through: * You can have as many users as you wish while your workspace is on a free trial and it'll be free - wouldn't be a free trial if we…

Hi @Sudarsan.Rajagopalan - what do you mean by daily board snapshot reports, is this a power-up? 

Sounds like you've added a user to your board and then didn't sign up using the board invite that was sent. You should try removing and readding this user. Also have a read through our help doc on virtual users: https://help.trello.com/article/998-whats-a-virtual-user If you need further help, we'll need to get the…

Hey @john - welcome to the Community. We've discussed this on a few different threads, but essentially, this change is in response to a browser security vulnerability, one that could have (but didn't!) compromise data integrity. Disabling PDF previews temporarily is our way of protecting your data; I know it's less…

@CherylR78 As I said before, you can add other users while on a trial - you can add users to your workspace at any time. Can you tell me what your ticket number is so I can find it and respond to it? You're already a paid user as you're on a trial. You can add users to your paid workspace at any time. There may be settings…

@Adam Snyder Good news, I can see they've refunded your whole payment, and given you a free month for Premium as a promo code while they sort out your tax exemption. If you need help applying the promo code, let me know. 

@CherylR78 - we're working on the use case of moving to Standard while on a Premium free trial. You can add users to your workspace at any time though, you don't need to be on a paid plan to do this: https://help.trello.com/article/715-inviting-people-to-a-workspace If you're still having issues, I recommend raising your…

Hey @Adam Snyder I've escalated this ticket, I log in around 8am AEDT and will be checking first thing if you get a response. Again, I apologise for the rigamarole you've had to go through here - this is not the standard of service we want to be known for. 

Hey Rebekah, You can't limit guests to specific email domains, but you can do this for workspace members on Premium and Enterprise workspaces. You can also restrict boards to only allow admins to add users, not all members of a board. 

Hey Paul, we've already had users ask for M1 support, and this is in our backlog. I'll add this post to the feedback we're gathering.