Alex W_jr9vvs Atlassian Team

Hi @Patricia Miranda - welcome to the Community. I'm not 100% sure what you're trying to do - are you trying to change the email of your account? If so, you can do this at https://id.atlassian.com/manage-profile/email

Hi @Tyler Holmes - welcome to the Community! I recommend reaching out to the Pipedrive support team for help, you can find them at support@pipedrive.com

Hi @Américo Gouveia - I recommend having a read through our help docs on troubleshooting, especially this one: https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/ Let me know if it resolves your issue. 

Can you try clearing cache on the app by clicking 'Help' > 'Reset Local Data'? 

Hi @MRett - what app are you using? This doesn't look like the Trello app to me. 

Hi @Cueva Aparte - welcome to the Community. There is no storage limit in Trello. However, free users can only upload attachments up to 10MB. You can use third-party storage providers like Google Drive to upload larger attachments. 

Hi @Bond Digital Agency - welcome to the Community. I cannot see any tickets raised with our team with the email you used to raise this question. If you have a subscription, you are welcome to raise a ticket at https://trello.com/contact while logged into the account that you started your subscription with. 

Hi @Travis Walker - welcome to the Community! I recommend having a read through our help doc on Workspace admin capabilities: https://support.atlassian.com/trello/docs/workspace-admin-capabilities/ Free Workspaces do not have admins. All members of the Workspace should be able to upgrade it to Premium. I can see you've…

Hey @Gross_ Jonas - welcome to the Community. Hmm, not sure what you're referring to here. Can you elaborate on what you're looking to get advice on? 

Hi @Kristin Easley - welcome to the Community! How billing works in Trello is explored in our help docs and our pricing page. You will be billed automatically for all new Workspace members and multi-board guests you add to your Premium subscription unless you have already removed a billable user and are replacing them with…

Hi @MRett - welcome to the Community! Can you share a screenshot of what you're trying to close? 

Hi @Devin Pollitt - welcome to the Community! I'd recommend looking at the card volumes on your board. Usually high memory usage is due to your board having to load thousands of cards, checklists and attachments: https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/ You can use Dashcards to track your…

Hey @vicky_pugh - welcome to the Community! I can see we're successfully sending you email notifications on our end here at Atlassian. I recommend having a read through the following help doc to make sure you understand when you can expect to receive notifications and make sure you've got your account settings set up…

Hi @Tim Hall - it looks like you're experiencing a known bug: https://jira.atlassian.com/browse/TRELLO-342 You can use this bug ticket to track updates as to when this will be fixed. We're sorry for any inconvenience you're facing! 

Hi @Guilherme Martins - it looks like you're experiencing a known bug: https://jira.atlassian.com/browse/TRELLO-342 You can use this bug ticket to track updates as to when this will be fixed. We're sorry for any inconvenience you're facing! 

Hi @Samantha Rayburn - it looks like you're experiencing a known bug: https://jira.atlassian.com/browse/TRELLO-342 You can use this bug ticket to track updates as to when this will be fixed. We're sorry for any inconvenience you're facing! 

Hi @dannyandjax777 - welcome to the Community! As an Atlassian team member, unfortunately I don't know what you mean by this (if you're not describing paying for a subscription in Trello), and I'm a little worried. We would never ask people to invest in Trello the way you're describing. I recommend having a read through…

Hi @Daniel Beezley - welcome to the Community! As an Atlassian team member, unfortunately I don't know what you mean by this, and I'm a little worried. We would never ask people to invest in Trello the way you're describing. I recommend having a read through this article I've…

Hi @Nagy Gábor Attila - it looks like you're experiencing a known bug: https://jira.atlassian.com/browse/TRELLO-342 You can use this bug ticket to track updates as to when this will be fixed. We're sorry for any inconvenience you're facing! 

Hi @emerson_souza - I would recommend looking into Atlassian Guard as this will allow you to manage your Atlassian Accounts: https://www.atlassian.com/software/access If you have any specific questions about this please let me know.

Hey @Stephanie Morgan - thanks for clarifying. At this time, I do not believe our email automation reports will include card covers in the report, but if you click on the card in the email, it'll open up Trello for you to view the card cover there. 

Hi @Leah Parrott - welcome to the Community! This isn't possible for you, as you only have free Workspaces, and free Workspaces don't have admins. You can learn more here: https://support.atlassian.com/trello/docs/workspace-admin-capabilities/

Hi @Rebecca Moura - welcome to the Community. Unfortunately, if you've created your account with the wrong email, we can't change this. The only way to change the email of an account is to be logged into it. If you are still logged in, you can change your email at https://id.atlassian.com/manage-profile/email If you're not…

Hi @Patrick SA - welcome to the Community! Let me explain how subscriptions work in Trello. All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to…

Hmm, that seems strange! @Igor Faruk - I've raised a ticket for you to discuss this with our support team. They'll be in touch in the coming weeks - we have a high volume of tickets currently we're wading through. In the meantime, I recommend moving cards into the correct position yourself manually once you've moved them…

In that case, do you mind elaborating on what's going on? If you have any screenshots, that would be super helpful, as I'm not sure I understand the issue you're facing. 

Hi @[deleted] - welcome to the Community! Unfortunately we do not assist with log in issues over the Community. As you've mentioned, you've already raised a ticket, TRELLO-195129, so we'll respond to you on that ticket. Please note that we have a high volume of requests currently we're wading through so it may take some…

Hi @Stephanie Morgan - is the image you want to make the card cover attached to the email you're sending to the board? I'm assuming you're using our email to board feature, is that correct? https://support.atlassian.com/trello/docs/creating-cards-by-email/ I'm not sure if it allows you to set up the card cover as the first…

Hi @Brant Schroeder - I can confirm Randylyn has raised tickets in the past that have all been responded to and was able to raise a ticket today. 

Hi @Randylyn Masse - I have marked Dave's answer as the correct one as he is right - you need to raise a ticket for this. We do not support billing issues in the Community. Please raise a ticket to discuss these concerns at https://trello.com/contact