Natalya Ozhigova Specialist

Hi @Jack Brickey Thanks for sharing your experience. It's a good idea to add a select list field with the most common cases why the ticket is reopened. Initially, it can be just a required comment.

Hi Gemma, Sorry if it is not actual anymore. Yes, Atlassian changed the import process and some steps were optimized. I found the documentation: https://support.atlassian.com/jira-service-management-cloud/docs/create-an-import-configuration

Thank you

@Jimmy Seddon Many Thanks. I've understood this process. So I can calm down and wait ) Best Regards

Hi @Bridget , I've achieved the 4th level but I'm still no option to write articles. It's make me a little sad. Could someone tell me what I do wrong?

Hi community, does anybody know how much achievements I should have to get a 4-th level? Upd: As I see 5 or more posts are needed. 

It's interesting. I'll keep it on my mind to apply it to some my projects. Many Thanks!

Hi @Bridget again Is it any propblem to add me to the group? 

The same thing is repeating again. Seems like a bug Could someone help me with it? 

Thank you @Fabio Racobaldo _Catworkx_ I sent the request but haven't recieved the approve yet. Is it the onest way to make the option "write an article" available? Best wishes Natalya

Good news! Thank you for that

Hi @Bridget I also want to write an article. Do I wrong when think that the third level in atlassian community is enough for it? The option "Add an Article" was available for me for a short time. But it isn't avaliable for now.

If it still actual for you, but may be it helps someone else. May be you can use another trigger, for example schedule trigger. It can decrease the amount of execution. but of course it fit to case when instant reaction is not so important. 

It's very useful!

Thank you so much. It exactly what I'm looking for.

Hi, I would like to join Kudos program too. Can you please add me?

Hi @[deleted] It seems at the moment it is impossible for cloud: https://jira.atlassian.com/browse/JRACLOUD-33449 The solution looks strange without the possibility. :( 

It is my result. Did you choose format of custom field like Date Time Picker? Could you check the date and time properties in the look and feel section? Best regards

Hi @[deleted] May be not very convinient but it works. The workaround is as follows: create a new Date Time custom field and copy to it value of created field by automation. Add to queue column created (custom_field). With the rule on the screen you can update the existing issues, and then use trigger when issue created.

@Nic Brough -Adaptavist- I think you don't know what we are telling here. The major incident is not a request type. There is integration with Opsgenie in a new Service project. You can create a new service project (ITSM template for example) and then create an issue of [System] Incident issue type and then in the issue,…

@Nic Brough -Adaptavist- Good advice but I'm the admin and it was the first thing that I tried to do but I couldn't find the screen. I'll very much appreciate it if you can tell me where I can find it. The field Severity isn't used on my [System] Incident issue type and it seems these fields don't depend on fields of…

Hi all, Could you please tell me if it is possible to hide field severity from the screen "create a major incident"?