Alessandro Mazza

Great article! @Brant Schroeder have you find a way to understand which are the most useful articles to solve requests? A KPI like “number of resolved issues using the article XYZ”?

in How to Use Confluence as a Knowledge Base Comment by Alessandro Mazza September 2022

Thanks, @Dave Meyer . We are a system integrator and in our scenario we provide support services to our customers using JIRA as ticketing system, so we are all agents and our main use of Confluence would be as Knowledge base for our support services. Anyway, I got your point, Thanks again!

in [CLOSED] AMA: Jira and Confluence Cloud Enterprise with Dave Meyer, Senior Group Product Manager Comment by Alessandro Mazza August 2021

Hi @Dave Meyer , thanks for this opportunity. Currently, the minimum number of licensees that we can buy for Jira Service Management Enterprise Edition is 400. For Confluence Enterprise Edition is 800. When will the two offerings be aligned? We would like to add Confluence Enterprise to our Jira Service Management…

in [CLOSED] AMA: Jira and Confluence Cloud Enterprise with Dave Meyer, Senior Group Product Manager Comment by Alessandro Mazza August 2021

Alessandro Mazza Contributor

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